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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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RPA and AI In Action: Business Automation Redefined

Amzur

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. This is where automation comes in, offering a powerful way to elevate your business. RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories.

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Hackett: Procurement Operating Costs Increase For the First Time in a Decade

The Hackett Group

Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. They now operate at 21% lower cost than their peers and have 32% fewer staff. Digital World Class Procurement Orgs Drive 2.4X

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Down-to-Earth Reasons for Banks to Go for Cloud and Cloud Automation

Automation Anywhere

Within a few short weeks, the scalability, resilience, flexibility, and accessibility of cloud looked a lot more attractive, as banks sought to manage uncertainty and pivot to a different operating model.” Moving up Why is cloud automation rising to the forefront in banking? Data sets can be combined in one place.

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Leveraging CRM To Turn Customer Complaints Into Opportunities For Growth

31 West

Automated Workflow Management Modern CRM systems offer powerful workflow automation capabilities that can streamline the complaint handling process: Ticket creation and assignment : Complaints can be automatically converted into tickets and assigned to the appropriate department or individual for resolution.

Analytics 130
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Effective Strategies For Improving E-commerce Customer Service

31 West

Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele. Therefore, investing in superior customer service can lead to significant cost savings and increased profitability. Key Strategies for Enhancing E-commerce Customer Service 1.

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How Digital Transformation Is Ushering In A New Era For Banking & Finance?

31 West

Similarly, banks have had to become prominent in the data and analytics field as customers now expect that organizations will use their information to personalize their experience and proffer distinct solutions. Automation processes are likewise playing crucial roles in core banking operations.

Banking 130