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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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RPA and AI In Action: Business Automation Redefined

Amzur

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. This is where automation comes in, offering a powerful way to elevate your business. RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories.

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Hackett: Procurement Operating Costs Increase For the First Time in a Decade

The Hackett Group

Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. They now operate at 21% lower cost than their peers and have 32% fewer staff. Digital World Class Procurement Orgs Drive 2.4X

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How to Maximize ROI with AI-Powered Business Process Automation

Metasource

In this pursuit to achieve a high ROI, organizations are increasingly turning to artificial intelligence (AI)-powered automation solutions. Business process automation (BPA) driven by AI has emerged as a transformative force, promising to revolutionize processes, optimize operations, and drive profitability to new heights.

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Leveraging CRM To Turn Customer Complaints Into Opportunities For Growth

31 West

Automated Workflow Management Modern CRM systems offer powerful workflow automation capabilities that can streamline the complaint handling process: Ticket creation and assignment : Complaints can be automatically converted into tickets and assigned to the appropriate department or individual for resolution.

Analytics 130
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Down-to-Earth Reasons for Banks to Go for Cloud and Cloud Automation

Automation Anywhere

Within a few short weeks, the scalability, resilience, flexibility, and accessibility of cloud looked a lot more attractive, as banks sought to manage uncertainty and pivot to a different operating model.” Moving up Why is cloud automation rising to the forefront in banking? Data sets can be combined in one place.

Banking 98
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Insuring the future with a payer-provider partnership

Capgemini

Generative AI enables efficiencies for payers and providers alike Generative AI (Gen AI) has opened a new frontier helping payers automate claims, assess risks, personalize coverage, and support members through chatbots and virtual assistants. Requiring payers to publicly report prior authorization metrics, including denial rates and reasons.