Metasource

SEPTEMBER 29, 2021

Workflow automation is a method of expediting and streamlining document-based business processes to improve efficiency, reduce costs, and provide transparency. It consists of using workflow automation software applications and integrating them throughout the organization while minimizing labor costs. Why Automate Business Processes?

Automation 95

Automation Data Entry Out-Tasking Right-Sizing 95

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JULY 25, 2024

Leveraging the right customer service tools is your answer to all this. We’re in a world of social media, and one dissatisfied customer can bring with it a plethora of negative reviews and statements regarding your business – so you have to get your customer experience offering right from the get-go.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Everest Group

FEBRUARY 24, 2022

Selecting the right Microsoft Office 365 licensing plan is a critical decision for organizations that can lead to greater cost savings, negotiating power, and flexibility. Thus, selecting the right license can often be tricky and confusing. Task management (Power Apps, Power Automate, Planner, To Do). X (partially).

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service.

Sales 130

Sales Inventory Management Analytics Automation 130

31 West

MAY 4, 2024

Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. Analytics Cloud : This AI-powered product allows you to gather insights into your business operations. One of the leading CRM providers, Salesforce has become the best choice for all sizes and types of businesses.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. What is ZenDesk? What is SysAid?

Out-Tasking 130

Out-Tasking Software Automation Right-Sizing 130

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. It has varying plans, each catering to businesses of different sizes and requirements. The software is mainly known for its user-friendly interface and easy setup options.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Automation Right-Sizing Out-Tasking 130

31 West

MARCH 13, 2023

Automation is needed more now than ever. Workflow Automation A Proactive Approach Robust Security Uninterrupted Communication Excellent Incident Management Self-Service Portal Seamless Integration A Scalable Solution Works for All Improve Employee Productivity 1. Workflow Automation IT tools are all about automation.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

31 West

APRIL 16, 2024

Implement Centralized Management Software Centralized management software acts as the command center for IT support, offering a host of cost-saving advantages: Streamlined Processes – Automating routine tasks reduces manual errors and frees up valuable time.

Software 130

Software Out-Tasking Labor Costs Outsourcing 130

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” There may be very technical reasons why investors are right to be nervous, but I am looking at it as someone who has bought contact center services for some of the world’s leading brands and has a good understanding of how this environment works.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk. Jira has a good market share among small to medium-sized companies.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

The Hackett Group

SEPTEMBER 10, 2024

Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes. Selecting the right CLM partner can unlock substantial benefits – from reduced cycle times to improved risk management – ultimately strengthening their competitive position.”

Software 116

Software Management Advisory Risk Management 116

IBM Services

APRIL 20, 2023

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Globalization Partners

MARCH 3, 2022

Nowadays, there are plenty of software tools that can maximize the efficiency and accuracy of your recruitment process to ensure you’re hiring the right people. What tasks can you automate to save time? Aspects to consider when choosing an ATS: Business size and requirements. Analytics features for collecting data in real-time.

Out-Tasking 110

Out-Tasking Right-Sizing Jobbing Software 110

Planergy Software

MARCH 24, 2025

Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. Choosing the right software is critical because educational institutions operate under unique constraints. Sage Intacct Sage Intacct is a versatile solution known for its advanced reporting and automation. What's PLANERGY?

Accounting 52

Accounting Software Payroll Administrative 52

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This data can be used to predict when maintenance is required, reducing downtime and improving efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This data can be used to predict when maintenance is required, reducing downtime and improving efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This data can be used to predict when maintenance is required, reducing downtime and improving efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

JANUARY 30, 2023

It also boasts impressive analytic and reporting capabilities with monitoring over Zendesk and integrated third-party offerings. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. It uses AI and bots to present information in an easy-to-understand format.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? ManageEngine is a cloud-based software provider that has introduced an all-in-one IT service management and monitoring tool for all sizes of companies.

Software 130

Software Automation Right-Sizing Accounting 130

31 West

JULY 1, 2022

And the best RMS software should be able to do these tasks of MSPs in an efficient and time-saving manner by automating repeated network processes. You may find RMM solutions offering seamless onboarding, efficient automation, and excellent patch management but they may lack a flexible pricing model. – Multi-tenant inventory.

Software 130

Software Automation Out-Tasking Right-Sizing 130

31 West

JUNE 1, 2024

With multiple integrations, advanced sales functionalities, built-in reporting & analytics, and an exceptional ticketing module, Zendesk is a top choice for SMBs and large-scale organizations. Both feature unified dashboards, reporting tools, several integrations, and other features that automate the mundane tasks for your team.

Sales 130

Sales Customer Service Analytics Software 130

Groove Technology

SEPTEMBER 26, 2024

Choosing the right outsourcing partner is critical; a good decision can lead to timely deadlines, substandard software, or cost overruns. How to Choose the Right Software Development Outsourcing Partner Defining Your Digital Blueprint Before scouting for an outsourcing ally, crystallize your project's DNA.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Amzur

JANUARY 30, 2025

Key Takeaways Retailers should focus on strategic automation points like inventory management , order processing , and demand forecasting to optimize efficiency while maintaining human oversight for complex decision-making. Full-scale automation demands hefty investments in technology , infrastructure , and training.

Retail 59

Retail Automation Supply Chain Management Inventory Management 59

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Planergy Software

DECEMBER 22, 2022

ESG Analytics: Using Data Analytics To Make Your ESG Strategy A Reality. ESG analytics is an emerging data science focused on helping companies see how well they adhere to ESG initiatives. There is no one-size-fits-all approach to implementing an ESG strategy. What ESG Analytics are and Why They’re Important.

Analytics 52

Analytics Government Right-Sizing Accounting 52

Everest Group

SEPTEMBER 18, 2024

To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.com). By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us.

Insurance 100

Insurance Advisory Research Right-Sizing 100

Groove Technology

SEPTEMBER 26, 2024

However, choosing the right outsourcing partner is a complex process. How to Choose the Right Java Outsourcing Company Selecting the ideal Java outsourcing partner is crucial for project success. Each company has demonstrated expertise in Java development and a track record of successful project delivery.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Paysquare

SEPTEMBER 16, 2024

Efficient payroll management systems today integrate automated calculations, tax filing, and employee self-service portals, ensuring accuracy, security, and flexibility. These systems empower businesses with real-time analytics and seamless integration which enhances operational efficiency and compliance.

Payroll 52

Payroll Automation Regulations Administrative 52

Obobo

FEBRUARY 3, 2022

How Can eProcurement Help Small & Medium-Sized Enterprises (SMEs)? By implementing an eProcurement process, a company will be able to automate or standardize their procurement processes internally as well as externally with their suppliers, resulting in increased efficiency. What is eProcurement?

Right-Sizing 98

Right-Sizing Software Sourcing Collaborations 98

IBM Services

MAY 1, 2023

However, regardless of your cloud cost optimization strategy, achieving operational excellence at scale and taking advantage of the elasticity of the cloud requires software that optimizes your consumption simultaneously for performance and cost—and makes it easy for you to automate it, safely and confidently.

Right-Sizing 84

Right-Sizing Engineering Accounting Automation 84

Groove Technology

SEPTEMBER 26, 2024

11 Reasons to Outsource Software Development Software development outsourcing has become a go-to strategy for businesses of all sizes. Automated testing tools and rigorous manual testing processes ensure the software is reliable and bug-free, but these services come at a premium. No, outsourcing can benefit companies of all sizes.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

31 West

SEPTEMBER 5, 2022

Managed services help optimize corporate procedures by enabling business automation. All these incidents have driven the growth of the security services market size. It will help them ensure the right cybersecurity solutions. All such factors are driving the MSP market size over the predicted measure.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130