Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Perficient Digital Transformation

OCTOBER 9, 2024

Recently, the news broke that Optimizely acquired Netspring, a warehouse-native analytics platform. Simplifying Omnichannel Analytics for Real Digital Impact Netspring is not just another analytics platform. It is focused on making warehouse-native analytics accessible to organizations of all sizes.

Analytics 97

Analytics Retail Sourcing Sales 97

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Automation Anywhere

JUNE 1, 2022

All this can be attributed to drivers of development, such as the rise of ubiquitous computing, extensive use of the internet protocol (IP), continued advancement of data analytics, and more. The advantages of automation in IoT Automation offers many advantages to your business processes using IoT.

Automation 145

Automation Manufacturing Retail Efficiency 145

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JANUARY 19, 2024

Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence. It employs Artificial Intelligence (AI)/Machine Learning (ML) and analytics to correlate the data and generate alerts that threat hunters subsequently investigate.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

IBM Services

SEPTEMBER 29, 2023

Those events can then be consumed and processed to help inform smarter decisions and trigger automations. To show this with an example, consider one stream of business events sourced from an order management system. This stream provides a persistent, real-time log of all orders received.

Automation 106

Automation Order Management Sourcing Analytics 106

Automation Anywhere

DECEMBER 23, 2021

To help resolve the crisis, many businesses across industries are turning to intelligent automation to get goods moving again to enterprises, stores, and shopping sites. How intelligent automation can help Solutions for the crisis have included utilizing self-driving trucks to solve the driver shortage, moving supply chains back to the U.S.

Automation 101

Automation Robotics Process Automation Out-Tasking Manufacturing 101

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. On average, 3.3

Analytics 99

Analytics Research Sourcing Automation 99

Everest Group

AUGUST 29, 2022

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Leaders need to balance high-value interactions served by humans and then identify low-value contacts (to the business and end customer) to eliminate or automate.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Premier BPO

JUNE 14, 2024

Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. By executing this framework with co-sourcing characteristics, we can approach the whole recruitment and onboarding process together while harmonizing business objectives. Continuous improvement is our hallmark.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Premier BPO

JULY 12, 2024

Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes. Premier BPO differentiates itself through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

APRIL 26, 2024

These factors will influence platform and tool selection decisions as illustrated below: Customer engagement technology platform sourcing factors Enterprises looking to make sourcing decisions for next-gen customer engagement platforms and tools have moved beyond considering pricing as the sole or major driving factor.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

AUGUST 13, 2024

Join this webinar to hear our sourcing experts address these challenges and discuss the latest supplier risk management tools. How can automation and data analytics enhance the effectiveness of supplier risk management? What specific functionalities do modern supplier risk management tools offer? Who should attend?

Risk Management 130

Risk Management Risk Management Strategic Sourcing Sourcing 130

IBM Services

FEBRUARY 13, 2024

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. And from that group, 71% would pay a premium for it.

Strategic Sourcing 84

Strategic Sourcing Sourcing Supply Chain Management Manufacturing 84

Everest Group

JULY 4, 2024

These systems enhance operational efficiency by automating data collection and reporting processes. This helps in managing ethical sourcing and reducing the risk of supply chain disruptions. For instance, PepsiCo uses predictive analytics tools to evaluate the impact of climate change on agricultural supply chains.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. Companies can improve the process by ensuring transcripts and summaries of chat history are provided to human agents ,” says Evgeny Kagan, assistant professor of operations management and business analytics at Johns Hopkins University.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

NOVEMBER 1, 2021

Seamless data flow between these tools and platforms will enable service providers and enterprises to leverage advanced predictive and prescriptive analytics and glean meaningful insights. High-volume, Low-Cost RPO: Leading RPO providers have made dedicated investments and launched highly automated high-volume, low-cost RPO solutions.

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

IBM Services

NOVEMBER 3, 2023

Apache Kafka and Apache Flink working together Anyone who is familiar with the stream processing ecosystem is familiar with Apache Kafka: the de-facto enterprise standard for open-source event streaming. With the combination of Apache Flink and Apache Kafka, the open-source event streaming possibilities become exponential.

Sourcing 78

Sourcing E-Commerce Automation Engineering 78

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. AI and data and analytics are now widely used across the media planning and buying value chain.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

SEPTEMBER 9, 2024

Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

DECEMBER 24, 2024

Google Cloud has become a prominent participant, capitalizing on its comprehensive technology offerings, including cutting-edge data analytics and AI/ML capabilities, to address evolving enterprise needs.

Service 130

Service Sourcing Automation Analytics 130

Amzur

OCTOBER 10, 2024

With its AI-driven insights, NetSuite can further enhance supply chain resilience by predicting disruptions, optimizing inventory management, and automating critical decision-making processes. Disruptions can arise from various sources, including: Natural disasters: Earthquakes, hurricanes, floods, etc. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Perficient Digital Transformation

APRIL 14, 2022

Are you looking to supplement your Oracle EPM applications with enhanced analytics capabilities? Reconcile your EPM summaries against various source systems. Expand your horizon beyond EPM reporting capabilities and achieve modern-style analytics. Mash up EPM data with data from other systems like ERP, Sales, etc….

Analytics 115

Analytics Sourcing Sales Accounting 115

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 130

Sales Analytics Collaborations Marketing 130

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130