Analytics, Contact Center Outsourcing and Jobbing

Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Blue Ocean

NOVEMBER 6, 2019

That includes the tools and resources required for each of these roles to properly function, like training programs, project management tools, licenses, job advertisement platforms, and much more. Each of those elements adds up quickly in terms of cost. Price per seat quickly adds up.

Outsourcing

Outsourcing Labor Costs Customer Service Call Center

Global Sourcing Brief

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

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