Analytics, Contact Center Outsourcing and Labor Costs

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Analytics

Contact Center Outsourcing

Labor Costs

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Blue Ocean

JANUARY 23, 2024

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing

Outsourcing Labor Costs Customer Service Call Center

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Blue Ocean

NOVEMBER 6, 2019

Outsourcing

Outsourcing Labor Costs Customer Service Call Center

Global Sourcing Brief

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

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