Everest Group

FEBRUARY 21, 2024

LINKEDIN LIVE Exploring Clinical Data and Analytics: The Trends Shaping the Market View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Analytics 130

Analytics Marketing Efficiency Healthcare 130

Everest Group

DECEMBER 16, 2022

Everest Group estimates the massive economic value insurance enterprises can generate by tapping their vast data pools to achieve operational efficiency and drive premium growth. Nevertheless, they can unlock immense value and come out on top by investing in data and analytics. Enhancement of operational efficiency.

Insurance 130

Insurance Analytics Research Efficiency 130

Groove Technology

JANUARY 15, 2025

They play a pivotal role in developing intelligent applications such as chatbots, recommendation systems, and predictive analytics. For Java developers, this innovation translates into: Increased Efficiency: AI-driven solutions handle routine coding, enabling developers to tackle intricate challenges and foster innovation.

Automation 130

Automation Software Analytics E-Commerce 130

31 West

FEBRUARY 3, 2023

Here is a list of 6 Autotask features that can improve your business’ efficiency. Efficient Service Desk RMM Capabilities Mobile App Seamless Integration Knowledgebase Smart Dashboard 1. A fast and efficient help desk ensures that your SLA targets are met, and your clients are satisfied with your service.

Efficiency 130

Efficiency Software Automation Accounting 130

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Groove Technology

OCTOBER 31, 2024

Look for teams that employ Continuous Integration and Continuous Deployment (CI/CD) practices for smooth updates and efficient maintenance. This adaptability helps you stay productive and efficient, especially in the ever-changing travel industry. Yes, dedicated teams can be structured to handle multiple projects efficiently.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Premier BPO

OCTOBER 1, 2024

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage.

Management 240

Management BPO Co-Sourcing Government 240

Groove Technology

NOVEMBER 1, 2024

Research Institutions and Laboratories : For data management and analytics. This specialized knowledge can lead to more efficient and compliant solutions tailored to the unique needs of the healthcare sector. Pharmaceutical Companies : For managing data from clinical trials and research.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Groove Technology

FEBRUARY 4, 2025

Our team leverages cutting-edge technologies such as artificial intelligence (AI) and machine learning to deliver innovative solutions that drive efficiency and effectiveness. This arrangement facilitates efficient communication across different time zones and geographical locations, granting companies access to a diverse global talent pool.

Software 130

Software Right-Sizing Collaborations Administrative 130

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. The Solution Premier BPO thoroughly analyzed the client’s needs and existing workflows to identify opportunities to streamline processes and improve efficiency.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JANUARY 24, 2025

The region prioritizes digital advisory platforms and seamless client engagement tools, with firms increasingly leveraging artificial intelligence (AI) and data analytics to offer hyper-personalized services. Leaders such as Broadridge and FIS are spearheading this transformation.

Advisory 130

Advisory Management Banking Government 130

Everest Group

OCTOBER 24, 2024

Moving beyond costs In today’s digital era, organizations are now expecting their outsourcing partners not just to deliver services efficiently but to actively contribute to innovation, process improvements, and digital transformation.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Together, these enable businesses to unlock operational efficiencies, mitigate risks, and drive sustainable growth when coupled with a tech-enabled outsourcer.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. Continuous improvement is our hallmark.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Premier BPO

SEPTEMBER 10, 2024

Digital transformation solutions also require utilizing efficient data processing platforms, which are crucial as they streamline the process of turning raw data into actionable insights. Moreover, it makes workflows more efficient and data more readily available.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Everest Group

SEPTEMBER 27, 2023

Cisco’s purchase of Splunk clearly indicates that the convergence of IT operations and data analytics is a priority in today’s digital business landscape. Cisco’s acquisition of Splunk is a clear signal that the integration of IT operations and data analytics is a priority in today’s digital business landscape.

Cybersecurity 173

Cybersecurity Analytics Right-Sizing Collaborations 173

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. Emphasizing streamlined processes, advanced data analytics, and expanded global solutions, Kufri is set to enhance the competitive edge of insurers worldwide.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

NOVEMBER 15, 2024

Explore Risk Intelligence for Property and Auto Insurance, leveraging analytics and AI to enhance underwriting, pricing, and claims efficiency.

Insurance 130

Insurance Marketing Analytics Efficiency 130

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Consumers desire efficient handling of calls from chatbots to human agents, which can improve the emotional quality of interactions and support continuity.

BPO 242

BPO Co-Sourcing Research Design 242

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Premier BPO

OCTOBER 30, 2024

Companies that leverage their data strategically enjoy clear growth, efficiency, and competitiveness advantages. An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years.

Management 130

Management Co-Sourcing Analytics Government 130

Everest Group

JANUARY 19, 2024

It employs Artificial Intelligence (AI)/Machine Learning (ML) and analytics to correlate the data and generate alerts that threat hunters subsequently investigate. Driving factors behind the evolution to MXDR An MXDR solution always incorporates an XDR platform that integrates with a data lake to gather data from distinct sources.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Amzur

OCTOBER 10, 2024

Supply chains are intricate networks that connect businesses to their customers, ensuring products and services reach their destinations efficiently and on time. For instance, AI-driven analytics within NetSuite can predict disruptions by evaluating historical trends and real-time data. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Everest Group

JUNE 3, 2024

By integrating the data and analytics of IQVIA with the powerful CEP of Salesforce, the partnership promises a holistic overview of customer interaction and insights. This potential end-to-end, industry-specific solution will go on to streamline operations and efficiency through integrated systems and workflows.

Collaborations 290

Collaborations Streamline Operations Marketing Analytics 290

Everest Group

JULY 24, 2024

LinkedIn Live Experience Management: Unlocking Value in Finance Transformation August 23, 2024 Join Everest Group Partner Shirley Hung and other distinguished panelists on an upcoming LinkedIn Live as they discuss ways to unlock the potential of experience management in finance.

Finance 130

Finance Management Advisory Accounting 130

Everest Group

AUGUST 30, 2024

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction.

Banking 130

Banking Service Government Insurance 130

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

31 West

AUGUST 24, 2024

Easy access : Customer service representatives can quickly retrieve relevant information when handling complaints, leading to more efficient resolution. Root cause identification : Advanced analytics can help pinpoint the underlying causes of frequent complaints, enabling more effective solutions.

Analytics 130

Analytics Customer Service Management Automation 130

Automation Anywhere

JUNE 15, 2022

Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Resource utilization: Intelligent automation makes processes more time-efficient and frees up the capacity of your valuable resources. ACT NOW.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

Premier BPO

OCTOBER 23, 2024

2 ETL processes are vital in transforming this scattered data into clean, organized, and structured information, serving as the foundation for analytics and reporting. ETL also enhances operational efficiency by making data readily available for analysis, reporting, and process optimization.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

SEPTEMBER 3, 2024

1 The Myth of Modern Data-Driven Organizations The common misconception among companies aspiring to join the fold of data-driven organizations is that as they have started using analytics to decipher data, they have a data management ecosystem to drive insights and value for the organization. Why Outsource Data Management?

Government 130

Government Analytics Outsourcing Managed Services 130

Everest Group

APRIL 26, 2024

This shift has made it essential for enterprises to adopt an efficient channel management system. As a result, engagement channel optimization has become the most demanded module in next-gen customer engagement management, followed closely by content management and learning and training.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Zendesk’s reporting and analytics tools help with this.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Everest Group

DECEMBER 7, 2023

Leading enterprises have started joining forces with tech players and service providers to track and enhance energy efficiency in operations, paving the way for a sustainable energy transition. Yet, key players are actively investing in cutting-edge technologies to drive energy efficiency for their clients.

Regulations 173

Regulations Efficiency Sourcing Marketing 173