Everest Group

DECEMBER 5, 2023

For instance, service providers in this sector require professionals who can proficiently handle advanced data analytics to assess environmental impacts. This report sheds light on the sourcing, skilling, and organizational structuring strategies tailored to the unique needs of service providers in the sustainability space.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Raya Contact Center

JUNE 6, 2022

Another crucial point he made was the importance of data analytics and prediction in customer experience management and how it is shaping the future of CX. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Everest Group

MAY 22, 2024

Most buyers want their providers to be able to bring an end-to-end solution and are no longer just looking for a provider that can only provide people. Humans, supported by and, where possible, improved by technology, are the type of solutions customers are demanding.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Raya Contact Center

MARCH 20, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

DECEMBER 22, 2024

These locations also offer an opportunity to meet impact sourcing goals. Dubai’s Road and Transport Authority (RTA) has also come up with a strategy to develop services and products to provide enhanced customer experience while harnessing data, advanced analytics, and futuristic insights.

Government 45

Government Impact Sourcing Research Analytics 45

Raya Contact Center

FEBRUARY 21, 2024

RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots. Furthermore, the company has overseen several Corporate Social Responsibility (CSR) projects, emphasizing environmental initiatives, community development, and socially impactful sourcing, among other endeavors.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. After the past two years, there’s a lot that we can learn from each other.

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

Everest Group

NOVEMBER 30, 2023

The integration of smart grids and renewable energy solutions empowers organizations to embrace cleaner, more sustainable energy sources. Additionally, data-driven insights derived from advanced analytics not only optimize resource allocation but also inform strategic decision-making for long-term sustainability.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

DECEMBER 6, 2022

The increased volumes of ESG data generated will create opportunities for data analytics players, helping to bridge the climate data gap. Rita Soni, Principal Analyst, Impact Sourcing & Sustainability Research. The world remains bullish on Africa’s future. To discuss further, please reach out to Rita Soni and Ambika Kini.

Collaborations 130

Collaborations Finance Regulations Impact Sourcing 130

Everest Group

FEBRUARY 7, 2025

Education and scholarships Universities and scholarship foundations can utilize chess-based assessments to identify students with strong cognitive and analytical skills. Everest Group has committed to significantly expanding the impact sourcing workforceconnecting hundreds of thousands of marginalized individuals to new job opportunities.

Impact Sourcing 130

Impact Sourcing Sourcing Analytics Out-Tasking 130