Everest Group

JUNE 7, 2022

Top Sustainability Enablement Technology Services. The role of enabling technology for sustainability and responsible business models is fast evolving, with emerging technologies such as Artificial Intelligence (AI), Internet of Things (IoT), predictive analytics, and blockchain underpinning the sustainability services market.

Impact Sourcing 245

Impact Sourcing Service Sourcing Analytics 245

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

SEPTEMBER 28, 2023

Learn how 4 key project categories shows different pricing model prevalence in data & analytics model. Explore more through Everest Group's pricing services.

Analytics 130

Analytics Marketing Service 130

Perficient Digital Transformation

OCTOBER 9, 2024

Recently, the news broke that Optimizely acquired Netspring, a warehouse-native analytics platform. Simplifying Omnichannel Analytics for Real Digital Impact Netspring is not just another analytics platform. It is focused on making warehouse-native analytics accessible to organizations of all sizes.

Analytics 97

Analytics Retail Sourcing Sales 97

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Everest Group

FEBRUARY 9, 2024

Gain insight into how CX data and analytics & artificial intelligence operations are currently structured, spanning in-house, outsourced, and shared services.

Analytics 130

Analytics Marketing Shared Services Outsourcing 130

Everest Group

FEBRUARY 9, 2024

Explore the evolving landscape of operational and business analytics in customer experience, including its key stages.

Analytics 130

Analytics Marketing Sourcing BPO 130

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

FEBRUARY 21, 2024

LINKEDIN LIVE Exploring Clinical Data and Analytics: The Trends Shaping the Market View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

Analytics 130

Analytics Marketing Efficiency Healthcare 130

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

JULY 1, 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. LEARN MORE ABOUT Top Service Providers

Healthcare 147

Healthcare Service Insurance Analytics 147

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Both Salesforce and ServiceNow are focusing on unified platforms that integrate IT, customer service, and sales into a single ecosystem.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. and GDPR from outsourcing providers to ensure data protection.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Premier BPO

MARCH 6, 2025

What Mitels Bankruptcy Means for Businesses Mitels financial instability raises pressing concerns for its customers: Continuity of Service: Will Mitel continue to provide reliable support and updates during its restructuring? This situation underscores the importance of future-proofing communication systems for businesses relying on Mitel.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

JANUARY 16, 2025

Buyers Technology Priorities for CXM Services emphasize AI-driven personalization, omnichannel engagement, and real-time analytics.

Service 130

Service Marketing Analytics 130

Everest Group

DECEMBER 19, 2024

Buyers Technology Priorities for CXM Services emphasize leveraging AI, automation, and analytics to enhance customer experience.

Service 130

Service Marketing Analytics Automation 130

Everest Group

FEBRUARY 9, 2024

Explore the fundamental capabilities crucial for effective data and analytics & artificial intelligence in optimizing customer experience.

Analytics 130

Analytics Marketing BPO Service 130

Everest Group

JULY 12, 2024

In this report, we explore generative AI use cases across various segments of marketing services, including customer interactions, content creation, campaign management, marketing support, media channels, data analytics, and reporting.

Marketing 130

Marketing Service Analytics Management 130

Everest Group

OCTOBER 4, 2024

Webinar Contingent workforce trends: The evolution of Services Procurement October 24, 2024 Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement.

Service 130

Service Government Analytics Automation 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

Everest Group

JANUARY 27, 2025

The Integrated Banking & Financial Services Market is evolving with a focus on seamless digital ecosystems, advanced analytics & CX.

Banking 130

Banking Marketing Service Analytics 130

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. LEARN MORE ABOUT Top Service Providers

Service 147

Service Finance Banking Flexibility 147

Groove Technology

OCTOBER 31, 2024

Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers. Evaluate the team's ability to scale services during peak travel seasons, crucial in an industry with fluctuating demand.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Redial

AUGUST 16, 2023

As companies adapt to the complex debt collection services, it becomes increasingly vital for executives and decision-makers to consider a multifaceted approach. This blog will delve into four vital elements leaders must contemplate when strategizing debt collection services within on-call centers.

Call Center 130

Call Center Service Regulations Analytics 130

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Forrester Digital Transformation

JULY 20, 2022

Threat hunting is a term frequently misused by cybersecurity pros, vendors, and service providers. We’ve heard threat hunting described as “automating analytics,” “investigating […]. We researched threat hunting to determine what it really is, what benefits it brings, and to overcome the misuse and abuse of the term.

Cybersecurity 49

Cybersecurity Analytics Research Automation 49

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130