Automation Anywhere

JULY 13, 2022

Editor’s note: This is a guest article from our partner Bain & Company , a top global management consultancy based in Boston. How automation improves banking From the survey, 45% of respondents believe the top advantage of automation is a way to improve service quality and accuracy.

Banking 96

Banking Retail Automation Robotics Process Automation 96

Globalization Partners

FEBRUARY 10, 2022

Recruitment automation platforms can provide the innovation, efficiency, and advancement companies seek when looking to expand globally and achieve that edge. A recruitment automation platform is a tool that automates tasks within the recruitment process that were once completed manually. Boost diversity efforts .

Global Hiring 105

Global Hiring Automation Global Recruiting Out-Tasking 105

Automation Anywhere

AUGUST 19, 2021

If you go online, you’ll find lots of articles about citizen development. In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. Here’s why citizen development is a good thing for you.

Robotics Process Automation 145

Robotics Process Automation Automation Out-Tasking Jobbing 145

Zinnov

MAY 30, 2023

The Generative Pretrained Transformer (GPT) model uses information gathered from the Internet (articles, whitepapers, news stories, etc.) Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Groove Technology

NOVEMBER 15, 2024

This article provides a solution to common challenges companies face in outsourcing, such as ensuring quality deliverables, managing project timelines, and optimizing costs. The article covers five core stages that help businesses understand the process, avoid common pitfalls, and ensure high-quality results.

Software 130

Software Outsourcing Out-Tasking Flexibility 130

Groove Technology

NOVEMBER 15, 2024

platform independence, automation, and enhanced security. This demand is driven by applications in data analytics, predictive modeling, and automation, which are essential services outsourcing trends in the software applications domain.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Groove Technology

DECEMBER 16, 2024

This article addresses these challenges by providing a detailed examination of the V Model's structure, implementation strategies, and real-world applications across various industries. Automated Testing Tools : JUnit and Selenium are widely used for automating unit and integration tests.

Software 130

Software Design Flexibility Out-Tasking 130

Automation Anywhere

JULY 30, 2021

One could build a business case for moving to intelligent automation around the transactional cost of processing a single invoice alone. According to Billentis, if you process 100,000 invoices per year and paper invoices cost around $20, imagine how much you could save with automation even if you are able to cut the costs down by 40%.

Automation 133

Automation Out-Tasking Finance Accounting 133

The Global Small Business Blog

OCTOBER 20, 2022

In this article , the authors look at why expansion is a good choice, and how automation can help you expand successfully. For instance, focus on important issues like tax, customs, and the necessary infrastructure to deliver goods on time and keep customers happy. They also offer a guide.

Automation 130

Automation 130

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Zendesk allows businesses to deploy a knowledge base consisting of articles, help guides, FAQs, and community forums, all of which make it possible for your customers to get quick help without contacting your support team. Let’s get to the comparison.

Automation 130

Automation Analytics Customer Support Customer Service 130

31 West

APRIL 21, 2024

It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell. Growth : Growth offers everything included in the free plan and some extra features for growing businesses, like collision detection, automation, email server, SSL, comprehensive help desk support, etc.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. As businesses seek ways to enhance productivity, improve software quality, and streamline development processes, automation is playing a critical role.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place. Let’s check out the top products of Salesforce: 1.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

31 West

OCTOBER 28, 2022

This article provides all the information you need to improve your service desk performance. Bring Automation to Your Service Desk. Here users can find support articles, FAQs, and other content developed to provide self-help. Bring Automation to Your Service Desk. Create a Knowledge Base. Support Employee Training.

Service 130

Service Automation Efficiency Software 130

31 West

NOVEMBER 2, 2022

This article has described 10 service desk best practices that you can explore to ensure the best user experience. Automate Your Operation Ticketing System. A service desk software will help automate the system and make it more effortless for the team to concentrate on fixing end-user issues. Hire Skilled People.

Service 130

Service Software Automation Outsourcing 130

31 West

AUGUST 18, 2022

About 75% of companies plan to invest in automation technologies such as Artificial Intelligence and Process Automation when it comes to technical support teams. We have clustered up 10 innovative ideas for technical support you to look out for while rewiring your systems, continue skimming through the article, for your sake, please.

Automation 130

Automation Service Management Software 130

31 West

FEBRUARY 3, 2023

IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. Autotask is one such cloud-based, scalable automation technology that’s designed to simplify your business operations. This feature-rich software is packed with automation tools, most of which are customizable.

Efficiency 130

Efficiency Software Automation Accounting 130

31 West

APRIL 16, 2024

Overall, HubSpot is your go-to CRM solution for automating the above key areas of your business. It has built-in task management software that offers task creation, assigning, updates, automation, tracking, and reporting in one place. You can also categorize them so it’s easier for your customers to find relevant articles.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Groove Technology

SEPTEMBER 5, 2021

Through this article, let’s find out what will be the prerequisites in identifying a great app on the market today. However, the general demands of mobile users and the development capabilities of programmers have expanded into other categories, such as mobile games, factory automation, GPS and other categories.

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

31 West

MAY 4, 2024

Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. Standard: $15/month Professional: $39/month Premium: $79/month Elite: $239/month Key Features :- Macros : Macros facilitate automation, making your day-to-day tasks easier. Add-ons are also available for an additional price.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Perficient Digital Transformation

AUGUST 21, 2024

Final Thoughts Mastering setTargetObjectId() will significantly enhance your Salesforce email automation processes. Check out more articles below : Sending Emails in Salesforce Salesforce Documentation Keep exploring and experimenting with different scenarios to fully harness the power of this method. Happy coding!

Automation 52

Automation Out-Tasking Sales Accounting 52

31 West

JANUARY 10, 2023

ManageEngine automates ticket management for the IT help desk and the end user. The automated ticket assignment ensures that all user concerns are addressed in a timely fashion. The automated ticket assignment ensures that all user concerns are addressed in a timely fashion. Incident Management. Problem Management.

Service 130

Service Software Automation Management 130

Groove Technology

NOVEMBER 15, 2024

This article addresses these concerns directly by evaluating the main advantages, like industry expertise and scalability, alongside potential drawbacks such as communication barriers and quality consistency issues. With access to cutting-edge testing tools and industry best practices, outsourced teams can identify bugs more effectively.

Software 100

Software Outsourcing E-Commerce Flexibility 100

31 West

SEPTEMBER 9, 2022

This article includes 6 proven ideas for MSPs to reduce ticket volume. Decrease Workload With Automation. Decrease Workload With Automation. An automated support process can have an unquestionable impact on your success rate. Automation ensures the correct flow of tickets assigned to the right people.

Automation 130

Automation Customer Service Management Jobbing 130

31 West

JULY 19, 2024

The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. You can add other utilities, like Customer Insights, Omni-channel, Macros (a productivity tool to automate repetitive tasks), and more when needed.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

OCTOBER 2, 2023

This platform allowed for automated ticket routing based on issue severity and category. It contained articles, FAQs, and troubleshooting guides, empowering employees to troubleshoot common problems. Knowledge Base Creation : Our subject matter experts were engaged to create a knowledge base populated with relevant articles and guides.

Service 130

Service Supply Chain Management Analytics Software 130

Groove Technology

OCTOBER 14, 2024

In this article, we will explore the types of software testing, what they mean, and provide guidance on choosing the most suitable testing method for your project, helping you better understand these concepts and Improve the ability to deal with complex problems in software testing. Can all types of testing be automated?

Software 130

Software Right-Sizing Automation Outsourcing 130

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

SEPTEMBER 14, 2022

New digital enterprise solutions like cloud, automation, big data, blockchain, and IoT have changed the procedure of business operations. Utilize MSP Automation Solutions. Utilize MSP Automation Solutions. And even some top-notch service providers run the processes with just a few hundred workers, and they rely on automation.

Managed Services 130

Managed Services Right-Sizing Cybersecurity Automation 130

Capgemini

APRIL 20, 2022

This article first appeared on Capgemini’s Data-powered Innovation Review | Wave 3. Projects are implemented with little end-to-end metadata visibility and limited automation. AI can automate and simplify tasks related to data management across discovery, integration, cleansing, governance, and mastering. Informatica.

Management 98

Management Government Automation Engineering 98

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Groove Technology

OCTOBER 1, 2024

This article analyzes in detail how outsourcing can optimize software development costs, and mentions effective strategies such as choosing the right partner, strict project management and applying new technology. According to a study by Deloitte, companies can save up to 60% of operating costs through outsourcing.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Capgemini

SEPTEMBER 11, 2024

In our first article, we build on ways Gen AI will revolutionize the semiconductor chip design and manufacturing process, as outlined in the first article of this series ( Part 1 – How Gen AI will revolutionize the semiconductor industry ). These tools enhance the efficiency, quality, and time-to-market outcomes.

Design 98

Design Manufacturing Engineering Automation 98

Groove Technology

OCTOBER 14, 2024

This article will analyze in depth the criteria for choosing the right outsourcing testing company, and introduce the top 10 leading companies in this field. This includes proficiency in various testing tools, automation frameworks, and experience with different development methodologies (e.g., Agile, DevOps).

Software 130

Software Outsourcing Service E-Commerce 130

Everest Group

APRIL 9, 2024

Read Deborah Kops’s recent article for more insights on why GBS get deconstructed and why they shouldn’t. Remember, not everybody survives in this industry To conclude this point, an “AND” model must be used. Anybody who maintains a myopic view of GBS versus BPO misses the opportunity. Round three: gen AI – gamechanger or dodo?

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Groove Technology

DECEMBER 16, 2024

The article further explores practical strategies for mitigating these drawbacks, making it particularly valuable for project managers looking to optimise their Agile implementation. Automate Where Possible: Use tools to automate parts of the documentation process, such as automatic code documentation or generated reports.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

31 West

JANUARY 5, 2023

Service Desk Automation and Enhancement. Service Desk Automation and Enhancement. This module by Autotask helps you automate such tasks and optimize the service workflow. The platform also supports automated problem and resolution searching, further reducing resolution time. Dashboards. Service Desk Ticketing. Dashboards.

Service 130

Service Outsourcing Engineering Automation 130