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Cure The Automation Hangover In Customer Service

Forrester Digital Transformation

News articles are predicting the death of the contact center as we know it. Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

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Data – The Lifeblood of Intelligence Automation

Perficient Digital Transformation

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. Let’s take a quick dive into the data-driven universe of AI (i.e.,

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10 Service Desk Automation Ideas To Boost Performance

31 West

Service desk automation is the process of automating various tasks and procedures associated with a service desk. By automating these tasks, businesses can improve the efficiency and performance of their service desks. If you’re looking for insights into service desk automation, you’ve come to the right place.

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What Is IT Process Automation & How Does It Help?

31 West

And yes, this is where the IT Process Automation steps in (*drum roll*). This article will help you get a clear yet simple picture of what it is all about, trust us, you don’t have to be a techno-wizard to cut! What is IT Process Automation? But this is where IT Process Automation comes to the rescue. Tolle et lege!

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5 stand-out articles in 5 minutes: Industry favorites from October 2022

Hyland

What you need to know: As digital transformation makes way for digital evolution — a state in which automation and digitization are continuously being iterated upon and optimized — many organizations find themselves dealing with situations nearly as challenging as those they were looking to improve in the first place. RPA use cases.

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5 stand-out articles in 5 minutes: Industry favorites from June 2022

Hyland

What you need to know: Automation has been a feature of banking since the days of punched cards, but there’s significant scope to drive further cross-functional connectivity across most institutions. How robotic process automation supports users. > Read it all: How Robotic Process Automation (RPA) supports users.

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Email Automation with setTargetObjectId

Perficient Digital Transformation

Final Thoughts Mastering setTargetObjectId() will significantly enhance your Salesforce email automation processes. Check out more articles below : Sending Emails in Salesforce Salesforce Documentation Keep exploring and experimenting with different scenarios to fully harness the power of this method. Happy coding!