31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

31 West

JULY 19, 2024

This fosters a collaborative environment where a customer care team can work hand-in-hand with sales representatives. The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. Due to auto-response rules and the Process builder, case management is automated and streamlined.

Service 130

Service Customer Service Sales Out-Tasking 130

Groove Technology

OCTOBER 1, 2024

This article analyzes in detail how outsourcing can optimize software development costs, and mentions effective strategies such as choosing the right partner, strict project management and applying new technology. Dedicated Team: Ideal for long-term collaborations with changing priorities. Each model has its pros and cons.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

31 West

APRIL 21, 2024

It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell. The plan supports 10 agents and offers analytics and reporting, ticketing, knowledge base, team collaboration, 24/7 support, and multiple communication channels. Which is Better?

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

31 West

OCTOBER 21, 2022

An enterprise help desk enables you to automate a vast area of your business operation. For example, an automated ticket assignment feature allows you to assign service request tickets to the relevant agents automatically. Ticket management : Automated ticketing system ensures easy conversion of customer requests into tickets.

Collaborations 130

Collaborations Operational Costs Automation Customer Service 130

31 West

MAY 29, 2023

Like G Suite, Google Workspace offers a bunch of productivity tools for communication, meeting, presentation, collaboration, etc. Google Meet For Collaboration Creating team collaboration is a complex task, and it becomes more challenging in the case of remote work culture. appeared first on 31West:

Accounting 130

Accounting Collaborations Automation Administrative 130

IBM Business Partners

SEPTEMBER 5, 2023

DevOps is a mindset, a culture and a set of technical practices that foster better communication and collaboration across the software lifecycle. Tools-based automation is an important enabler, but DevOps is more a change in human perception and behavior than a technological effort. No AI was used to write this article.

Sourcing 120

Sourcing Banking Software Automation 120

31 West

OCTOBER 28, 2022

This article provides all the information you need to improve your service desk performance. Bring Automation to Your Service Desk. Here users can find support articles, FAQs, and other content developed to provide self-help. Bring Automation to Your Service Desk. Create a Knowledge Base. Support Employee Training.

Service 130

Service Automation Efficiency Software 130

Groove Technology

FEBRUARY 5, 2022

Read about it in our article. DevOps aims to accelerate the delivery of high-quality software solutions by automating and merging the work of development (Dev) and IT operations (Ops), which are normally performed independently. DevOps, as a philosophy, is linked to continuous improvement, collaboration, and operational transparency.

Outsourcing 130

Outsourcing Collaborations Software Automation 130

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

Hyland

MAY 3, 2022

Connecting tools like robotic process automation, artificial intelligence and machine learning improves accuracy and speed of common financial services processes, resulting in happier employees and customers. What you need to know: The proliferation of modern collaboration tools has made virtual or hybrid work feasible.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. For one, it creates communication barriers, making it hard for teams to collaborate effectively. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

31 West

OCTOBER 2, 2023

This platform allowed for automated ticket routing based on issue severity and category. It contained articles, FAQs, and troubleshooting guides, empowering employees to troubleshoot common problems. Knowledge Base Creation : Our subject matter experts were engaged to create a knowledge base populated with relevant articles and guides.

Service 130

Service Supply Chain Management Analytics Software 130

31 West

FEBRUARY 3, 2023

Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. The article will compare Jira and Autotask to help decide which solution warrants your investment. It supports collaboration among several software development tools across the enterprise. Jira: What is it?

Software 130

Software Customer Support Administrative Automation 130

31 West

JANUARY 10, 2023

ManageEngine automates ticket management for the IT help desk and the end user. The automated ticket assignment ensures that all user concerns are addressed in a timely fashion. The automated ticket assignment ensures that all user concerns are addressed in a timely fashion. Incident Management. Problem Management.

Service 130

Service Software Automation Efficiency 130

Hyland

SEPTEMBER 6, 2022

Transparency and customization are driving this new generation of software, and OSS is the future of cross-company collaboration. What you need to know: Across the financial services sector, artificial intelligence (AI) is playing an increasingly important role in automating processes, making them faster and less resource-intensive.

Banking 52

Banking Insurance Sourcing Collaborations 52

Groove Technology

JULY 3, 2023

Developers can seek guidance, share knowledge, and collaborate with fellow developers to enhance their skills and solve challenges. Whether you're working on a personal project or collaborating with a team, CodeBox ensures that you have quick access to your preferred code snippets, saving you valuable time and effort.

Efficiency 130

Efficiency Collaborations Design Software 130

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Offshore India Data Entry

FEBRUARY 19, 2024

In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Add-ons are also available for an additional price.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. It’s about organizing individuals around common objectives and fostering an environment ripe for collaboration.

Automation 52

Automation Outsourcing Sourcing Sales 52

Hyland

DECEMBER 2, 2022

As healthcare organizations strive to combat enterprise challenges, like managing high volumes of unstructured data and increasing virtual collaboration with clinicians and patients, investments in imaging technologies are key to preparing for future growth. This is simply not possible with outdated DAM solutions.”. > Ed McQuiston$.

Healthcare 52

Healthcare Sourcing Out-Tasking Cybersecurity 52

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal? Here’s a closer look at the multifaceted initiatives underway: 3.

Automation 52

Automation Service Robotics Process Automation Advisory 52

Automation Anywhere

MAY 6, 2021

For example, some companies receive up to 150,000 security alerts daily as I mentioned in a previous article. An intelligent automation software bot can help, automating the process to cut the usual 30 minutes required for investigating each incident down to seconds. Cyberattacks continue.

Cybersecurity 98

Cybersecurity Out-Tasking Automation Design 98

31 West

OCTOBER 7, 2022

If you’re looking for answers to the same questions, read the article till the end. Improved Collaboration. Enterprise-level software is also more adaptable, allowing organizations to automate some of their employees’ more complex talents. Improved Collaboration. without skipping anything).

Software 130

Software Customer Support Operational Costs Flexibility 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Capgemini

OCTOBER 5, 2022

Radical ideas about quantum sensing arise from multidisciplinary collaboration Edmund Owen 6 Oct 2022. Identifying a crack involves not just the image processing itself but also image capture and sensing, in terms of the production line, data acquisition, and automated decision-making. Looking into the future of sensing. Edmund Owen.

Collaborations 52

Collaborations Research Automation 52

Hyland

AUGUST 2, 2022

. > Read it all: Hyland partners with Cleveland Foundation on MidTown Collaboration Center. Hyperautomation: bringing cohesion to automation. > Read it all: Hyperautomation – bringing cohesion to automation. Tim Hood, VP of EMEA and APAC, Hyland$. DevOps and the evolution of API. What’s the future of RPA?

Cybersecurity 52

Cybersecurity Engineering Automation Regulations 52

31 West

JULY 10, 2024

Marketing automation : CRM systems typically offer tools that may allow you to automate numerous marketing processes, thus saving you from numerous monotonous tasks. This can be such automation tasks as email campaigns, social media management, and lead nurturing. The post Ready-Made CRM vs. Custom-Built: Which To Choose?

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

Groove Technology

OCTOBER 14, 2024

This article will analyze in depth the criteria for choosing the right outsourcing testing company, and introduce the top 10 leading companies in this field. This includes proficiency in various testing tools, automation frameworks, and experience with different development methodologies (e.g., Agile, DevOps).

Software 130

Software Outsourcing Service E-Commerce 130

Capgemini

APRIL 20, 2022

This article first appeared on Capgemini’s Data-powered Innovation Review | Wave 3. Projects are implemented with little end-to-end metadata visibility and limited automation. AI can automate and simplify tasks related to data management across discovery, integration, cleansing, governance, and mastering. Informatica.

Management 98

Management Government Automation Engineering 98

31 West

JANUARY 30, 2023

The article will compare the two software on the basis of deployment, integration, pricing flexibility, support, and reviews, among others. The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

SEPTEMBER 22, 2022

The article will look at how a virtual desk operates, its core components and benefits, and how a third-party service provider can tend to your IT needs. Automation. It should also enable practices like collaboration, knowledge-sharing, transparency, and complete visibility. Automation. Objectives. Technology.

Service 130

Service Outsourcing Automation Flexibility 130