31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

JANUARY 25, 2023

We will go through several consideration factors to help you decide on the right software choice for your business. It also offers a service desk ticketing, automation, and enhancement module. Setup and Profile Management Both brands offer a help center that offers guides and articles on getting started with the product.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

JANUARY 30, 2023

The article will compare the two software on the basis of deployment, integration, pricing flexibility, support, and reviews, among others. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. The two-customer service software we will be exploring are Zendesk and ServiceNow.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

FEBRUARY 22, 2023

The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. SysAid specializes in automating workflows. It can help boost help desk productivity with automation and improve self-service adoption rates. It can make managing your IT help desk easier.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Offshore India Data Entry

FEBRUARY 19, 2024

In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

31 West

MAY 4, 2024

Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. One of the leading CRM providers, Salesforce has become the best choice for all sizes and types of businesses. Knowledge Base : Create a comprehensive knowledge base that consists of articles, FAQs, and other self-help options.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

MARCH 9, 2023

ServiceNow: Your All-in-One Tool for IT Management ServiceNow is a flexible and scalable ITSM solution designed for small, medium, and large-scale businesses looking to automate their workflow. It offers an extensive variety of functions, ranging from a robust dashboard to automated ticket routing and management. There you go!

Right-Sizing 130

Right-Sizing Flexibility Software Design 130

31 West

JANUARY 20, 2023

You can find service desk solutions based on company size and industry specializations like MSPs, retail, finance, healthcare, manufacturing, telecommunications, and more. The article will compare two such customer service solutions – Zendesk and ManageEngine. What is Zendesk? It is a service-first CRM company.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

AUGUST 25, 2022

It will save a ton of time to have this data automated and available at your fingertips at all times. You can decide whether you want to implement the first-in, first-out system or truly select the tickets based on the technicality or urgency depending on the size of the squad and the number of tickets raised. Done reading our article?

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

Premier BPO

MAY 24, 2021

Turnover and attrition are top drivers for companies to find alternative solutions, in order to function, irrespective of company size. According to an article in the New York Times , there is a labor shortage despite many people available for work and currently unemployed. The Mindset of the Modern Worker.

Outsourcing 130

Outsourcing Offshoring BPO E-Commerce 130

Groove Technology

AUGUST 14, 2023

In this article, we will explore what ReactJS functional components are, how they work, and how you can use them to build scalable applications. A: Use a functional component for small to medium-sized UI components that do not rely on state or complex logic. What are ReactJS functional components? A: It depends on your use case.

E-Commerce 130

E-Commerce Right-Sizing Efficiency Management 130

The Scalers

SEPTEMBER 18, 2024

If that’s your case, this article will help you find the specialists you’re looking for. You can search for QA Managers or Automation Test Engineers with specific knowledge of your industry and its regulation, or experience with relevant automation frameworks and programming languages. Quite literally. The result?

Offshoring 88

Offshoring Right-Sizing Engineering Out-Tasking 88

31 West

AUGUST 23, 2022

MSP help desk is a great way to serve the requirements of all types and sizes of businesses. This article shares a clear picture of MSP help desk service. Automate ticket alerts to assign tasks to the right people. However, by using the right MSP help desk, you can understand the benefits of an outsourced help desk.

Managed Services 130

Managed Services Management Service Right-Sizing 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. In this article, we will discuss the trends in IoT IT outsourcing that are expected to shape the industry by 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. The best part is the entire marketing workflow can be automated.

Sales 130

Sales Inventory Management Analytics Automation 130

Planergy Software

JUNE 7, 2022

Robotic Process Automation in Finance. Business Process Automation (BPA) Business Process Management (BPM) Technology & Software. Like other areas of business, finance is filled with repetitive manual tasks that are ripe for automation using technology. How to capture early payment discounts and avoid late payment penalties.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Out-Tasking 52

Groove Technology

SEPTEMBER 27, 2024

Selecting the right outsourcing partner is pivotal, requiring careful consideration of technical expertise, communication proficiency, and cultural alignment. This article delves deep into these critical areas, offering 10 actionable practices for businesses either contemplating or currently engaged in software development outsourcing.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

inDinero

OCTOBER 21, 2023

In this article, we’ll tell you everything you need to do to track expenses on autopilot, organize tax filings at the click of a button, and keep your most important financials front and center. Additionally, using an automated bookkeeping solution makes filing taxes at the end of the year considerably less time-consuming.

Accounting 106

Accounting Banking Out-Tasking Right-Sizing 106

31 West

JULY 10, 2024

Marketing automation : CRM systems typically offer tools that may allow you to automate numerous marketing processes, thus saving you from numerous monotonous tasks. This can be such automation tasks as email campaigns, social media management, and lead nurturing. The post Ready-Made CRM vs. Custom-Built: Which To Choose?

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Groove Technology

AUGUST 30, 2023

However, with the right approach and understanding, you can create a powerful and efficient web application that provides a seamless user experience. This article will explore the step-by-step process of creating a single-page application using ReactJS, along with examples, comparisons, and expert advice. A1: Absolutely!

E-Commerce 100

E-Commerce Right-Sizing Engineering Management 100

Amzur

JANUARY 25, 2024

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. In this article, we cut through the hype and misconceptions to highlight six realities about implementing AI in growing organizations.

Inventory Management 88

Inventory Management Out-Tasking Right-Sizing Automation 88

Offshore India Data Entry

DECEMBER 28, 2021

It will result in getting lesser resolution prints with lesser sizes. But it must get selected concerning the size and shape of the object that you try to focus on. In addition to this, the aperture size, shutter speed, and ISO must be consistent. We hope that you found this article helpful.

Right-Sizing 97

Right-Sizing Service Software Efficiency 97

Simplr

JUNE 5, 2023

In this article, we’ll explore what customer service costs entail and how make efficient improvements without sacrificing quality. Unfortunately, attrition is at an all-time high right now, which means that companies are continuously having to train new employees. But what’s the “right” amount of cost reduction?

Customer Service 98

Customer Service Efficiency Call Center Service 98

Perficient Digital Transformation

FEBRUARY 22, 2023

Here are a few of the different types that will be talked about in this article: Performance Testing: Testing the workflows within an application to ensure the end-to-end user experience is performing as expected. At its core, it is the process of simulating virtual user(s) engaging with your application.

Right-Sizing 69

Right-Sizing Reduced Costs Managed Services Service 69

31 West

JUNE 1, 2024

Both feature unified dashboards, reporting tools, several integrations, and other features that automate the mundane tasks for your team. The fully integrated ticketing module can automate your workflow with features like automated ticket creation, assigning, and escalation.

Sales 130

Sales Customer Service Analytics Software 130

Perficient Digital Transformation

MARCH 16, 2023

In this article, we’ll take a step back and review how to run a successful client remediation program. These include client remediation programs at several mid and large-sized financial institutions.

Nearshoring 64

Nearshoring Right-Sizing Offshoring Regulations 64

Groove Technology

OCTOBER 15, 2024

This article aims to provide you with a comprehensive comparison of staff augmentation and full-project outsourcing, enabling you to choose the most suitable model for their needs. Grasping the main challenges of Full-Project Outsourcing enables you to make better-informed choices when selecting the right model for your needs.

Outsourcing 130

Outsourcing Project Outsourcing Flexibility Collaborations 130

Groove Technology

JUNE 21, 2023

In this article, we will explore some of the latest news and how to choose the best remote software companies for your business. Its intuitive interface, customizable boards, and extensive automation options make it easy to manage tasks, deadlines, and dependencies. Consider project size, complexity, and timeline as well.

Software 100

Software Collaborations Jobbing Out-Tasking 100

Simplr

OCTOBER 19, 2021

For ease of reading, the statistics in this article are categorized by frequently asked questions. A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes. What is the size of the chatbot market? First things, first.

Sourcing 96

Sourcing Sales Customer Service Retail 96

inDinero

FEBRUARY 6, 2024

This article will help you decide when and if you need to bring one of these professionals on board in your business. Automated processes can’t replace the critical thinking and strategic insights of skilled professionals. But when you feel the time is right, indinero’s expert team is here to help.

Accounting 98

Accounting Data Entry Outsourcing Jobbing 98

Simplr

AUGUST 1, 2022

For ease of reading, the statistics in this article are categorized by frequently asked questions. A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes. What is the size of the chatbot market? What is a chatbot? .

Sourcing 105

Sourcing Sales Customer Service Retail 105

Perficient Digital Transformation

JANUARY 6, 2023

The rest of this article will be focused on horizontal pods autoscaling. This is pretty easy to understand when you’re looking at things like queue size of Kafka records age, etc. So what’s the right size? The right measure depends on the type of services that you’re running. The underlying service (i.e.

Right-Sizing 83

Right-Sizing Service Cost Control Automation 83

Perficient Digital Transformation

MARCH 6, 2023

Beyond being the right thing to do, marketers should consider that optimizing for accessibility impacts a sizable segment of any audience and they are worth reaching. This story is unfortunate, but I want to be clear: we do have recourse as marketing automation professionals. Have it read a few news articles to you.

Right-Sizing 64

Right-Sizing Automation Marketing Accounting 64