31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. With the monstrously growing size of the IT Help Desk industry, with a market value of US$ 10.9 Stop Paying Your Stacked Up Phone Bills, Right Now! Moving to shared services saves organizations 15% to 20% of their costs.

Service 130

Service Right-Sizing Shared Services Engineering 130

Groove Technology

OCTOBER 14, 2021

A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality. This article will provide you with useful tips to help you keep your outsourcing software development on track. Risk reduction.

Software 246

Software Outsourcing Management Out-Tasking 246

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. HubSpot works for all – be it a help desk company offering after hours call handling service or a small retail store that wants a robust CRM solution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Groove Technology

NOVEMBER 8, 2021

In this topic, we will discuss when is the right time to hire a dedicated team instead of hiring full-time employees. The supply company will select the right team members and provide you with a fully functional team in less than two weeks. Despite its obvious perks, the dedicated team model is not a one-size-fits-all approach.

Right-Sizing 230

Right-Sizing Out-Tasking Flexibility Engineering 230

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Groove Technology

OCTOBER 31, 2021

However, in the framework of this article, we purposely want to bring a direct comparison between the two prominent big names, the most mentioned in the battle for market popularity, to mention are BigCommerce and Shopify. They have “software as a service” (SaaS) and a supportable hosting system. Ease of use. Themes and designs.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

The Scalers

JANUARY 8, 2025

You’ve come to the right place. At The Scalers, we’ve helped set up more than 80 dedicated offshore extensions and standalone teams for.NET development with the right skills and cultural fit for our partners and we can do the same for you too. Looking to hire offshore.NET developers but want to guarantee their quality?

Offshoring 69

Offshoring Engineering Right-Sizing Reduced Overhead 69

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

Customer Service 98

Customer Service Efficiency Call Center Service 98

Redial

FEBRUARY 10, 2021

Businesses worldwide are continuously looking to improve their processes while ensuring that the cost involved is sensible enough to put things in motion, BPO Services are crucial in giving you the advantage you need in a competitive world. Looking for the right BPO partner ensures the savings are passed to you.

Business Process Outsourcing 130

Business Process Outsourcing BPO Outsourcing Right-Sizing 130

31 West

DECEMBER 2, 2021

If this is something that you have decided to do, it is important to ensure you are prepared and have all the necessary tools, services, and solutions to get your business off the ground. Among the solutions you must consider are tech products and services, and this includes cloud storage solutions. What Are the Benefits?

Right-Sizing 130

Right-Sizing Finance Service Software 130

31 West

SEPTEMBER 14, 2022

The demand for managed services is growing as more and more organizations have opted for digital transformation. So it is normal to explore managed service provider best practices to ensure overall industrial development. So it is normal to explore managed service provider best practices to ensure overall industrial development.

Managed Services 130

Managed Services Right-Sizing Cybersecurity Automation 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. That’s what this article will discuss in detail. What Is a Service Level Agreement?

Service 98

Service Administrative Outsourcing Right-Sizing 98

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Perficient Digital Transformation

MARCH 5, 2024

Depending on the size of your marketing team, one high-quality blog article a week could be a big ask. We’ve pulled together seven strategies for how to stock your editorial calendar with the kinds of relevant article topics your healthcare organization’s consumers are asking for. Make sure you’re within your lane.

Healthcare 52

Healthcare Sourcing Research Advisory 52

Groove Technology

OCTOBER 14, 2024

In this article, we will explore the types of software testing, what they mean, and provide guidance on choosing the most suitable testing method for your project, helping you better understand these concepts and Improve the ability to deal with complex problems in software testing. Why Should You Consider Outsourcing Software Testing?

Software 130

Software Right-Sizing Automation Outsourcing 130

Groove Technology

AUGUST 13, 2023

In this article, we will explore the difference between.NET and.NET Core and how each one can benefit your projects. NET is a free, cross-platform, open-source framework developed by Microsoft that allows developers to build Windows applications, web services, and more. What is.NET?

Right-Sizing 130

Right-Sizing Sourcing Design Software 130

Groove Technology

NOVEMBER 4, 2022

This article discusses the significance of online accessibility as well as seven crucial best practices that designers may incorporate into their processes. We’ll go through a few key mobile accessibility principles in this article. Plan for different screen sizes. Put the right direction here in formatting for content.

Design 130

Design Data Entry Right-Sizing Out-Tasking 130

31 West

APRIL 24, 2023

SharePoint migration is also one of the most significant parts of IT service desk services. It depends on the file size and the way your SharePoint configuration is. You can rely on your existing IT help desk support services or hire a SharePoint expert team to conduct the migration. appeared first on 31West:

Right-Sizing 130

Right-Sizing Sourcing Software Flexibility 130

Obobo

JANUARY 14, 2022

Getting Sourcing right for goods and services goes beyond just direct cost savings and quality to deliver additional cost and time savings , as well as other less tangible but equally important benefits, such as ESG and innovation. A Simple Sourcing Process For Small & Medium Businesses (SMEs). A Simple Sourcing Process.

Sourcing 98

Sourcing Right-Sizing Time Savings Software 98

Offshore India Data Entry

FEBRUARY 19, 2024

In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization. BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Premier BPO

MAY 24, 2021

Turnover and attrition are top drivers for companies to find alternative solutions, in order to function, irrespective of company size. According to an article in the New York Times , there is a labor shortage despite many people available for work and currently unemployed. The Mindset of the Modern Worker.

Outsourcing 130

Outsourcing Offshoring BPO E-Commerce 130

Planergy Software

MARCH 24, 2025

Choosing the right software is critical because educational institutions operate under unique constraints. Essential Features to Look for in School Accounting Software When choosing the right software for your school, look for these key features: User-Friendly The platform must be easy to navigate and understand for all users.

Accounting 52

Accounting Software Payroll Administrative 52

31 West

MARCH 9, 2023

Your IT help desk service provider might already have this tool implemented in their workplace. ServiceNow is for all sizes and types of businesses. If you don’t want to search for applications and features manually, you can simply add them to your “Favorite list” by clicking on the star icon right next to the application.

Right-Sizing 130

Right-Sizing Flexibility Software Design 130

31 West

MAY 22, 2023

It’s true that if you use the service right, you can enjoy streaming apps, video games, and nearly everything safely and privately. In this article, we’ve explained the reasons every business and individual needs VPN and some tips on choosing a trusted VPN service. But, this network has more uses than that.

Customer Support 130

Customer Support Right-Sizing Government Service 130

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Many businesses struggle with determining the right time to make this crucial investment.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. Overview of Outsourcing Customer Service Outsourcing customer service has become a strategic imperative for small and midsize enterprises.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

Groove Technology

OCTOBER 1, 2024

To succeed in outsourcing, startups should follow five key steps: assessing readiness, choosing the right model, selecting an ideal partner, establishing effective communication, and ensuring quality control. Choosing the right outsourcing model Selecting an appropriate outsourcing model is crucial for project success.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Groove Technology

OCTOBER 18, 2021

Let this article walk you through a closer picture of what you need to know about Extended Enterprise LMS. Basically, if you’re looking for a platform that can act as if each of your audience has its own unique learning experience, then an extended enterprise LMS is the right solution for you. Data Security Protocol.

E-Commerce 200

E-Commerce Flexibility Analytics Right-Sizing 200

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Offshore India Data Entry

DECEMBER 28, 2021

What we intend to discuss here is the possibilities of panorama photography with the best photo editing services. It will result in getting lesser resolution prints with lesser sizes. Special software is used for this and has the chance to enhance its quality and beauty with panorama photo stitching services.

Right-Sizing 97

Right-Sizing Service Software Efficiency 97

Groove Technology

SEPTEMBER 27, 2024

Selecting the right outsourcing partner is pivotal, requiring careful consideration of technical expertise, communication proficiency, and cultural alignment. This article delves deep into these critical areas, offering 10 actionable practices for businesses either contemplating or currently engaged in software development outsourcing.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. This cloud-based customer service management tool offers excellent versatility, as it works for businesses across multiple industries. However, customers expect quick responses.

Customer Support 130

Customer Support Collaborations Analytics Automation 130