Forrester Digital Transformation

SEPTEMBER 1, 2022

The ability to automate conversational interactions using chatbots and virtual assistants (VAs) is one of many business requirements for organizations looking to […].

Automation 245

Automation Marketing 245

Forrester Digital Transformation

JANUARY 18, 2022

More work is done remotely, and more routine tasks are automated. Automation is a lever for change to reduce process costs and increase innovation. Three unique factors shape the future of jobs in the Europe-5 (France, Germany, Italy, Spain, and the UK): The pandemic. Businesses grow revenues by digitalizing their work processes.

Jobbing 246

Jobbing Automation 246

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Forrester Digital Transformation

MAY 24, 2022

Across industries and audience demographics, conversational interfaces and the interactions they support are becoming embedded in the B2B digital experience as buyers and customers continue to show preference for self-guided interactions at each stage of their journeys.

Automation 246

Automation Marketing Accounting 246

Everest Group

SEPTEMBER 16, 2024

Webinar Elevating Talent Experience with Automation and Workflows September 25 | 1:30 - 2:30 PM ET Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the (..)

Automation 130

Automation Customer Service Service Management 130

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

APRIL 22, 2025

Register on LinkedIn In an engaging LinkedIn Live on June 4, Everest Group experts Anish Agarwal, Vice President, and Rohitashwa Aggarwal, Partner, will explore how global organizations are reimagining delivery and talent models amid rising cost pressures, talent shortages, and accelerating technology shifts such as AI and automation.

Service 130

Service Automation Marketing Efficiency 130

McKinsey & Company

APRIL 17, 2025

Gen AI is set to boost efficiency, decision-making, and performance in supply chainsbut its not a magic bullet. Companies will have to double down on tech and talent to unlock its full potential.

Automation 133

Automation Efficiency Supply Chain Management Management 133

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. Use Cases : Automating text processing tasks like email classification.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

AUGUST 9, 2024

In this report, we examine autonomous sourcing technology solutions and share detailed provider profiles, analyzing their capabilities and solutions across sourcing activities.

Sourcing 130

Sourcing Automation Marketing BPO 130

Everest Group

MARCH 7, 2025

Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency. As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences. Don’t miss this opportunity to learn how generative AI is reshaping the economics of customer experience!

Automation 130

Automation Efficiency Marketing 130

Premier BPO

MARCH 6, 2025

Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Explore modern solutions that integrate AI , automation, and omnichannel capabilities. Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

JULY 16, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Management 279

Management Automation Marketing Service 279

The Global Small Business Blog

SEPTEMBER 21, 2023

AI can take over some repetitive tasks that can be easily automated. ©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. They’re betting on AI optimizing operations from the global scale to the last mile.

Reduced Costs 291

Reduced Costs Efficiency Automation Service 291

Premier BPO

JULY 5, 2024

” Experts shared the powerful confluence of AI, data analysis, and automation to create extraordinary customer experiences. Free human agents for complex interactions as automation handles routine tasks. Empower customers with interactive self-service solutions through knowledge base portals and voice response systems.

BPO 242

BPO Out-Tasking Automation Analytics 242

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

The Global Small Business Blog

NOVEMBER 21, 2023

The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. ©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation.

Software 272

Software Sourcing Automation Marketing 272

Forrester Digital Transformation

APRIL 22, 2022

Automation, artificial intelligence (AI), and analytics are eating into marketers' roles. But with that change comes opportunity.

Jobbing 246

Jobbing Marketing Analytics Automation 246

Everest Group

MAY 9, 2024

The emergence of agentic AI represents the next frontier in AI-based automation, offering enterprises the opportunity to revolutionize work processes through increased autonomy, enhanced decision-making capabilities, and greater adaptability. In the near future, Agentic AI will likely augment existing automation tools, not replace them.

Robotics Process Automation 162

Robotics Process Automation Automation Government Software 162

Forrester Digital Transformation

APRIL 18, 2022

Advances in AI, automation, and analytics paired with growing expectations from audiences will fundamentally change the way we think about content and how it’s used.

Analytics 239

Analytics Automation Research Marketing 239

Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 246

Sales Automation Service 246

Forrester Digital Transformation

JULY 20, 2022

We’ve heard threat hunting described as “automating analytics,” “investigating […]. We researched threat hunting to determine what it really is, what benefits it brings, and to overcome the misuse and abuse of the term. The resulting report, Threat Hunting 101, published recently.

Cybersecurity 49

Cybersecurity Analytics Research Automation 49

Forrester Digital Transformation

JANUARY 7, 2022

The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. Collecting valuable customer and seller data. But there […].

Sales 246

Sales Administrative Automation Management 246

Everest Group

FEBRUARY 2, 2023

Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. Automating other processes Blockchain can also help automate certain processes within banks by allowing them to create smart contracts. What is the future of blockchain?

Banking 246

Banking Service Right-Sizing Automation 246

The Global Small Business Blog

FEBRUARY 8, 2023

Stripe and Xero are working together to build a far deeper integration of Stripe Connect into Xero’s small business platform that will enable greater convenience for customers and automate accounting for transactions. Getting paid quickly matters.

Accounting 243

Accounting Automation 243

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. Autonomous security operations centers are also gaining traction to provide continuous monitoring and rapid threat response.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217