Everest Group

NOVEMBER 3, 2022

In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. By doing this, insurers can create and implement strategies that will lead to unmatched automated decision-making support that they can leverage to drive growth and efficiency and extract maximum value.

Insurance 246

Insurance Analytics Sourcing Efficiency 246

Everest Group

MAY 9, 2024

The emergence of agentic AI represents the next frontier in AI-based automation, offering enterprises the opportunity to revolutionize work processes through increased autonomy, enhanced decision-making capabilities, and greater adaptability. In the near future, Agentic AI will likely augment existing automation tools, not replace them.

Robotics Process Automation 162

Robotics Process Automation Automation Government Software 162

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. Leaders need to balance high-value interactions served by humans and then identify low-value contacts (to the business and end customer) to eliminate or automate.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

MAY 8, 2024

In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. This strategic decision can create new revenue streams and differentiate providers. Contact us to explore further. ROI in the 2.5

Service 173

Service Sales Software Research 173

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. Learn More Blog Salesforce and IQVIA’s Partnership – A Match Made in Heaven? Autonomous security operations centers are also gaining traction to provide continuous monitoring and rapid threat response.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

SEPTEMBER 8, 2023

Delve into the dual nature of Generative AI’s impact in this blog. Its capacity to automate and optimize various processes can significantly save energy and resources, thus reducing the overall environmental impact. Job creation and upskilling GAI’s potential for automating routine tasks has raised concerns about job displacement.

Marketing 223

Marketing Jobbing Data Entry Research 223

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Let’s share more about what we saw during our visit in this blog.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. The next blog in this series will explore the hybrid Copilot strategy in detail. The future lies in adopting a hybrid approach, combining buying prebuilt solutions and building custom offerings.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. HPE clients can take advantage of the enhanced automation capabilities enabled by Mist offerings. Reach out to learn more on this topic. Enterprises: Existing HPE and Juniper customers will benefit from the complementary portfolio.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

SEPTEMBER 26, 2024

Let’s explore how blockchain can address revenue leakage challenges Automated billing processes: Smart contracts, governed by automated rules, can detect anomalies in usage patterns, billing data, and network traffic, facilitating early fraud detection.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI in CX can revolutionize data aggregation, integration, and management in several ways.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

MARCH 19, 2024

As Martin Palivec, Head of Securities Services, Canada, Citi, has highlighted, many post-trade processes still rely heavily on manual intervention, indicating a clear need for automation and streamlining.

Banking 162

Banking Service Streamline Operations Risk Management 162

Everest Group

SEPTEMBER 9, 2024

CM platforms are anticipated to automate diverse processes, reducing manual interventions, minimizing errors, and ultimately improving operational efficiency. This automation enables enterprises to achieve better business outcomes with less effort Furthermore, managing employee resistance is a key focus for CM platforms.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Existing technology investments, such as process automation, orchestration, and core modernization efforts, can complicate integration.

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Streamlining contact centers and automating benefit verification are low-hanging fruits BigTechs may target. We will continue to closely follow how BigTechs’ GAI play evolves in the payer market.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. The most common use cases are around rapid design, prototyping, and automation and streamlining of manual processes.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

JULY 25, 2024

This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions.

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

MAY 21, 2024

Insurance companies can significantly cut operational costs by automating manual processes and eliminating the need for an extensive in-house team Resource scalability: Actuarial workload fluctuates frequently, making maintaining an appropriately sized in-house team difficult.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

DECEMBER 11, 2023

It is more automated, more self-service, more efficient, and more effective. This essential understanding is explained in this blog. Read more in my blog on Forbes Read more in my blog on Forbes And it is designed to continually evolve as business needs change.

Service 124

Service Automation Design Efficiency 124

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Automation can alleviate these burdens, but many enterprises are yet to fully leverage technology to streamline their workflows. The content ecosystem has evolved dramatically since the 1990s. Wondering how to make this happen?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption.

Government 173

Government Out-Tasking Software Automation 173

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. This technology can streamline operational processes, automate tasks, and enhance customer experience by fostering engagement through tailored experiences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

MAY 24, 2024

In our earlier blog, How Technology Can Help the Wealth Management Industry Navigate Coming Changes in 2023 , we discussed how digital disruptions will impact the wealth management industry and the role technology and service providers can play in helping wealth management firms navigate the choppy waters ahead.

Advisory 147

Advisory Management Banking Infrastructure Costs 147

Everest Group

JUNE 24, 2024

Learn more about AI and gen AI in the blog, Agentic AI – Exploring its Enterprise Potential , to learn about agentic AI, the next frontier in AI-based automation.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. It also can automate many manual tasks involved in creating and distributing content. The dawn of Web 2.0

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

JUNE 18, 2024

In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147