Everest Group

MAY 8, 2024

In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. This strategic decision can create new revenue streams and differentiate providers. Contact us to explore further. ROI in the 2.5

Service 173

Service Sales Software Research 173

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. And if not, maybe it’s time to put down those piña coladas and engage in a discourse that could reshape your perspective. Before delving further, let’s address a glaring contradiction.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. Learn More Blog Salesforce and IQVIA’s Partnership – A Match Made in Heaven? Autonomous security operations centers are also gaining traction to provide continuous monitoring and rapid threat response.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Let’s share more about what we saw during our visit in this blog.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. The next blog in this series will explore the hybrid Copilot strategy in detail. The future lies in adopting a hybrid approach, combining buying prebuilt solutions and building custom offerings.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. HPE clients can take advantage of the enhanced automation capabilities enabled by Mist offerings. Reach out to learn more on this topic. Enterprises: Existing HPE and Juniper customers will benefit from the complementary portfolio.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. This technology can streamline operational processes, automate tasks, and enhance customer experience by fostering engagement through tailored experiences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

SEPTEMBER 26, 2024

Let’s explore how blockchain can address revenue leakage challenges Automated billing processes: Smart contracts, governed by automated rules, can detect anomalies in usage patterns, billing data, and network traffic, facilitating early fraud detection.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI in CX can revolutionize data aggregation, integration, and management in several ways.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

SEPTEMBER 9, 2024

CM platforms are anticipated to automate diverse processes, reducing manual interventions, minimizing errors, and ultimately improving operational efficiency. This automation enables enterprises to achieve better business outcomes with less effort Furthermore, managing employee resistance is a key focus for CM platforms.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Existing technology investments, such as process automation, orchestration, and core modernization efforts, can complicate integration.

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

APRIL 16, 2024

As the currency strengthens, local costs (such as salaries, rentals, and other expenses) will increase, prompting a need to reconsider cost structures through automation or outsourcing to remain competitive.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Streamlining contact centers and automating benefit verification are low-hanging fruits BigTechs may target. We will continue to closely follow how BigTechs’ GAI play evolves in the payer market.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

MAY 21, 2024

Insurance companies can significantly cut operational costs by automating manual processes and eliminating the need for an extensive in-house team Resource scalability: Actuarial workload fluctuates frequently, making maintaining an appropriately sized in-house team difficult.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

JULY 25, 2024

This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions.

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

DECEMBER 11, 2023

It is more automated, more self-service, more efficient, and more effective. This essential understanding is explained in this blog. Read more in my blog on Forbes Read more in my blog on Forbes And it is designed to continually evolve as business needs change.

Service 124

Service Automation Design Efficiency 124

Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Automation can alleviate these burdens, but many enterprises are yet to fully leverage technology to streamline their workflows. The content ecosystem has evolved dramatically since the 1990s. Wondering how to make this happen?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

JUNE 24, 2024

Learn more about AI and gen AI in the blog, Agentic AI – Exploring its Enterprise Potential , to learn about agentic AI, the next frontier in AI-based automation.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. It also can automate many manual tasks involved in creating and distributing content. The dawn of Web 2.0

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

APRIL 10, 2024

R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

JUNE 18, 2024

In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. These innovations promise remarkable productivity gains by automating more tasks and elevating customer and agent experience.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. How can AWS’ GAI services help achieve desired outcomes such as increased automation, improved decision-making, or enhanced customer experiences? Cost optimization: How can the cost of GAI workloads on AWS be effectively managed?

Government 147

Government Analytics Research Service 147

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. In fact, by the time one finishes reading this blog, GAI likely handled hundreds or even thousands of queries and helped develop countless lines of content. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

MAY 30, 2024

Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog.

Management 147

Management Analytics Outsourcing Customer Support 147

Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130