Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Let’s share more about what we saw during our visit in this blog.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. They are now expected to be more agile and responsive than ever.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

31 West

FEBRUARY 3, 2023

IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. Autotask is one such cloud-based, scalable automation technology that’s designed to simplify your business operations. This feature-rich software is packed with automation tools, most of which are customizable.

Efficiency 130

Efficiency Software Automation Accounting 130

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. While outsourcing to third parties can help organizations enhance operations efficiently, it also introduces the risk of security breaches.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

SEPTEMBER 26, 2024

Let’s explore how blockchain can address revenue leakage challenges Automated billing processes: Smart contracts, governed by automated rules, can detect anomalies in usage patterns, billing data, and network traffic, facilitating early fraud detection.

Automation 130

Automation Government Administrative Service 130

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Agentic AI is a transformative force driving exponential growth for banks by revolutionizing customer engagement, decision-making, and operational efficiency.

Banking 130

Banking Out-Tasking Service Automation 130

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

SEPTEMBER 9, 2024

They expect CM solutions to be tailored to the unique needs of their business functions and industries, offering customization that drives more relevant and actionable outcomes Beyond visibility, efficiency gains are becoming a critical expectation.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

DECEMBER 11, 2023

It is more automated, more self-service, more efficient, and more effective. This essential understanding is explained in this blog. Read more in my blog on Forbes Read more in my blog on Forbes And it is designed to continually evolve as business needs change.

Service 124

Service Automation Design Efficiency 124

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI in CX can revolutionize data aggregation, integration, and management in several ways.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

JUNE 18, 2024

In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. Complex problem solving While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. Reach out to us to further discuss gen AI.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Automation can alleviate these burdens, but many enterprises are yet to fully leverage technology to streamline their workflows. The content ecosystem has evolved dramatically since the 1990s. How does this impact me?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. It also can automate many manual tasks involved in creating and distributing content. The dawn of Web 2.0

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

AUGUST 14, 2024

Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation. Digital platforms can track and analyze carbon footprints and automate compliance reports, making it easier for companies to adhere to evolving ESG standards and regulatory requirements.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

AUGUST 31, 2023

The healthcare sector is increasingly interested in harnessing generative AI capabilities to drive operational and cost efficiencies. Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. We will continue to closely follow how BigTechs’ GAI play evolves in the payer market.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

The Global Small Business Blog

SEPTEMBER 21, 2023

©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. AI can take over some repetitive tasks that can be easily automated. They’re betting on AI optimizing operations from the global scale to the last mile.

Reduced Costs 264

Reduced Costs Efficiency Automation Service 264

Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. As enterprises adopt gen AI, third-party providers have an increasingly vital role.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

OCTOBER 31, 2022

Learn how having employees as innovation champions can benefit your company in this blog. . Having employees as IT innovation advocates can help your company attract talent and optimize efficiency. Because IT organizations often are viewed as cost centers, they are typically measured on efficiency and policy only.

Marketing 130

Marketing Efficiency Information Technology Government 130

Everest Group

MAY 22, 2023

Generative Artificial Intelligence (GAI) can deliver efficiency and scale in content production, marketing support, and media channels like never seen before while also spurring innovation. Learn about the opportunities and obstacles of Generative AI in marketing in this blog. What will the use of Generative AI in marketing mean?

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. Almost all the procurement professionals surveyed stated that increased efficiency of procurement processes is seen as the major benefit of using GAI in procurement.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. Service providers need to collaborate with tech players like OpenAI and DeepMind to proactively shape the market and build capabilities for efficient application development.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Groove Technology

JULY 3, 2023

Top iPhone Apps for Developers CodeBox: Your Coding Companion CodeBox is a powerful code snippet manager that enables developers to efficiently store, manage, and access their frequently used code snippets. One way iPhone apps boost efficiency is through code editing and debugging capabilities.

Efficiency 130

Efficiency Collaborations Design Software 130

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. 2 Unfortunately, results so far have failed to validate this belief. However, consumers find the experience offered highly frustrating.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246