Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

JUNE 18, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. If you have questions or would like to further discuss gen AI’s evolution, please reach out to Sharang Sharma or Joshua Victor.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. With information pouring in from various channels, managing and organizing this content becomes a herculean task. If you have any queries on content supply chain, please reach out to Nisha Krishan or Prachi Rohira.

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

FEBRUARY 6, 2024

Reach out to us to further discuss gen AI. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. A recent Everest Group survey of over 200 enterprises reveals contrasting sentiments about gen AI adoption.

Government 173

Government Out-Tasking Automation Software 173

Premier BPO

JULY 5, 2024

” Experts shared the powerful confluence of AI, data analysis, and automation to create extraordinary customer experiences. Free human agents for complex interactions as automation handles routine tasks. Premier BPO’s expertise in AI-based solutions drew a sizable crowd. Contact Premier BPO today!

BPO 242

BPO Out-Tasking Automation Analytics 242

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

SEBPO

JULY 17, 2024

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Automation sped up our productivity.

Automation 96

Automation Data Entry Out-Tasking Finance 96

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. We’ll investigate the implications of ChatGPT for the technology services industry in more detail in a follow-up blog. Now let’s cover a few issues with the tool.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

FEBRUARY 24, 2022

Read on to discover how Everest Group’s 5S Framework can make this complicated task easier and see our expert analysis comparing the various license plans to make the best choice. To read more about the 5S Framework, see our prior blog. Task management (Power Apps, Power Automate, Planner, To Do). X (partially).

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Automation Anywhere

SEPTEMBER 10, 2021

In the blog, we’ve talked about employing intelligent automation (IA) to automate the front office, the back office, the factory, the warehouse, and so on. What’s the relationship of that senior tier of management to intelligent automation that combines Robotic Process Automation (RPA) and artificial intelligence (AI)?

Automation 119

Automation Robotics Process Automation Human Resources Out-Tasking 119

Everest Group

FEBRUARY 9, 2022

Organizations are increasingly dependent on various software for productivity, automation, security, and other critical enterprise needs. While this task can be arduous, having the right licensing strategy will lead to higher savings and optimized resources. For more details, please reach out to benchmarking@everestgrp.com.

Software 130

Software Out-Tasking Automation Marketing 130

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Content generation Perceived implication: GAI frees resources for other higher-level tasks that require human attention, such as strategic planning and community building. Some of the implications and concerns are discussed below.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

DECEMBER 27, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Everest Group

AUGUST 25, 2023

In this blog, we examine the implications of GAI within the S2P framework based on the survey results and our expert insights from diligently monitoring this evolving landscape. To discuss the potential of Generative AI in procurement and S2P processes, please reach out to amit.lad@everestgrp.com.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. So, don’t fret if you’re still figuring it out. Reach out to us to explore this topic further.

Management 147

Management Right-Sizing Global Business Services Government 147

Offshore India Data Entry

JULY 6, 2021

The advancement in machine learning and artificial intelligence had brought in a solution for this difficulty and that is data automation. It enables firms to upload, manage, and process data using automated tools, rather than manual performance. Automation seems to be the future of business improvement. Efficiency .

BPO 97

BPO Automation Data Entry Out-Tasking 97

Groove Technology

DECEMBER 16, 2024

Corresponding to system design, System Testing is carried out to validate that the entire system works as intended and meets the design specifications. Unit tests focus on the internal logic of the code and ensure that each module performs its intended task.

Software 130

Software Design Flexibility Out-Tasking 130

Everest Group

SEPTEMBER 27, 2024

If you have any questions, would like to gain expertise in artificial intelligence, or would like to reach out to discuss these topics in more depth, contact Praharsh Srivastava , Zachariah Chirayil , and Tanvi Rai.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Everest Group

MAY 12, 2023

From rule-based systems merely capable of automating set functions to deep learning algorithms that can accurately comprehend natural human language nuances, Artificial Intelligence (AI) undoubtedly has come a long way. Today, AI is at a juncture where its capabilities are no longer restricted to automating repetitive tasks.

Design 130

Design Out-Tasking Automation Retail 130

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. AI and Automation Reshape Outsourcing The BPO industry continues to grow, marked by digital transformation, artificial intelligence, and automation. based organizations.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. Moreover, automating documentation processes through GAI simplifies paperwork, saves time, and improves accuracy, contributing to smoother and more efficient supply chain workflows. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Everest Group

JANUARY 19, 2023

Next, the focus shifted to programmatic advertising, automating the media buying process. This can be seen in GroupM Australia’s launch of a custom-built, data-driven Digital Out of Home (DOOH) planning and activation platform that enables advertisers to deliver audience-based DOOH campaigns across premium sites.

Service 130

Service Analytics Out-Tasking Automation 130

Metasource

SEPTEMBER 29, 2021

Workflow automation is a method of expediting and streamlining document-based business processes to improve efficiency, reduce costs, and provide transparency. It consists of using workflow automation software applications and integrating them throughout the organization while minimizing labor costs. Why Automate Business Processes?

Automation 95

Automation Data Entry Out-Tasking Right-Sizing 95

Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. We also heard many discussions about early use cases of Generative AI (GAI) for operational tasks (emails, presentations, etc.), Contact us directly for more insights. GAI-powered chatbots, and writing codes.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Frevvo

NOVEMBER 30, 2021

In this article, we’ll look at what process efficiency is and how using frevvo’s business process automation software can help improve your operations. Tasks that stem from inefficient processes take employees away from high-value work like researching new markets and developing new products. Keep reading to learn more.

Efficiency 98

Efficiency Automation Data Entry Out-Tasking 98

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

MAY 31, 2023

Reach out to us directly for questions or further details. The technology can be used to free scarce clinical resources from time-consuming administrative tasks, allowing them to instead focus on delivering quality care to patients. However, the healthcare sector must be cautious due to the potential risks.

Healthcare 130

Healthcare Administrative Call Center Out-Tasking 130

IBM Services

NOVEMBER 7, 2023

But the answer may be much simpler than it seems: automation. When AI is integrated into automation technology it’s referred to as “intelligent automation,” and it’s a high-impact way for businesses to put generative AI to work. Why automation?

Automation 90

Automation Engineering Out-Tasking Administrative 90

Everest Group

JANUARY 19, 2024

Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence. Discover how MXDR compares to other cybersecurity offerings, its core components, and pricing models in this blog.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Automation Anywhere

AUGUST 19, 2021

In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. In addition, having intelligent automation expertise provides career growth opportunities. But where do these workers come from?

Robotics Process Automation 145

Robotics Process Automation Automation Out-Tasking Jobbing 145

IBM Services

SEPTEMBER 29, 2023

In our blog post on identifying inactive identities , we looked at the APIs offered by IBM Cloud Identity and Access Management (IAM) and how to utilize them to obtain details on IAM identities and API keys. In response, we are going lay out possible steps to take. If cleaned up, their associated tasks may fail.

Automation 82

Automation Engineering Administrative Accounting 82

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. However, it also raises consumers’ expectations, which in turn causes them to lash out when the humanized chatbot cannot solve the problem. Are they Human or not?

BPO 242

BPO Co-Sourcing Research Labor Costs 242