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The Future of Blockchain in Banking and Financial Services and FinTechs | Blog

Everest Group

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Read on to discover the future of blockchain in this blog.

Banking 246
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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost.

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Leveraging AI in the Global Supply Chain

The Global Small Business Blog

©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. AI can take over some repetitive tasks that can be easily automated. They’re betting on AI optimizing operations from the global scale to the last mile.

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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246
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Unleashing the Power of Advanced AI Engines: Transforming Business Operations for the Future | Blog

Everest Group

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

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Revolutionizing Risk: Exploring Actuarial Outsourcing in Insurance | Blog

Everest Group

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Cost optimization: Actuarial outsourcing optimizes costs by using offshore resources and the specialized expertise of external partners.

Insurance 162
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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.