Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. Implications for banks and financial services institutions The shift to T+1 settlement presents a significant opportunity for the financial industry to enhance operational efficiencies and reduce risk.

Banking 162

Banking Service Streamline Operations Risk Management 162

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. Best Practices for AI & Self-Service 3. You Aren’t the Only One Contact Us The post AI-Powered Customer Service: Friend or Foe?

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

OCTOBER 4, 2024

What does it mean for the banking and financial services industry? In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Which technology providers are riding the agentic AI wave already?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

DECEMBER 11, 2023

It is more automated, more self-service, more efficient, and more effective. This essential understanding is explained in this blog. Read more in my blog on Forbes Read more in my blog on Forbes And it is designed to continually evolve as business needs change.

Service 124

Service Automation Design Efficiency 124

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Let’s share more about what we saw during our visit in this blog. The specific focus is on locations with small colleges but limited job opportunities.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. Everest Group research found enterprises ranked productivity as a top three expectation from service providers in 2024. The next blog in this series will explore the hybrid Copilot strategy in detail.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Here’s how this combined force could benefit both organizations: As-a-service infrastructure stack : Imagine Greenlake’s as-a-service offering complemented by Juniper’s networking, security, and AI portfolios.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. This is where outsourced CX service providers are pitching in and increasingly creating value for the enterprises.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. This shift includes moving away from traditional methods and adopting SaaS/cloud services, increased remote work, etc.,

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

SEPTEMBER 26, 2024

As per Everest Group, the total revenue from telecom services worldwide is expected to grow at -0.5-0.5% Issues such as customer disputes, billing disagreements, and non-payment further exacerbate the problem Network inefficiencies: Failures in network equipment, unauthorized access, and service disruptions can lead to leaks.

Automation 130

Automation Government Administrative Service 130

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

MAY 21, 2024

Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing. Outsourcing actuarial services is emerging as a compelling long-term solution that enables insurers to maintain control and gain a strategic market advantage. Contact us to learn more.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

JULY 31, 2024

However, achieving this level of service can be challenging. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies. Frustrated, John calls customer service, but they also can’t access his cart details.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

SEPTEMBER 9, 2024

In this landscape of unrealized potential and resistance to change, it’s crucial to examine the key trends, challenges, and strategic imperatives for both enterprises and service providers in the CM platform market.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Reach out to us to further discuss gen AI. Let’s delve into this further.

Government 173

Government Out-Tasking Software Automation 173

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive. In today’s rapidly evolving digital landscape, the prioritization of building and scaling next-generation products, platforms, and services has become paramount for enterprises.

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes.

Service 147

Service Manufacturing Sourcing Automation 147

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This is a theme prominent not just at an enterprise level, but also at an international level.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

JUNE 24, 2024

The ripples created by this region have attracted multiple service providers, tech providers , and even the global investment world. Based on interests, budget influx, and initial gen AI PoC requests from the region, service providers are expecting Saudi Arabia to be one of the fastest growing gen AI hotspots.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

APRIL 16, 2024

As the currency strengthens, local costs (such as salaries, rentals, and other expenses) will increase, prompting a need to reconsider cost structures through automation or outsourcing to remain competitive. At that time, this salary translated to over US$2,000.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

APRIL 10, 2024

R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 147

Management Healthcare Robotics Process Automation Analytics 147