Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

IBM Services

FEBRUARY 28, 2024

Sourcing is getting smarter. To start, many organizations have already pivoted from a tactical to a strategic sourcing mindset—which can make all the difference when it comes to gaining and retaining a competitive advantage. But now, the benefits of strategic sourcing are becoming even more attainable thanks to innovation.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. By seamlessly integrating advanced algorithms and machine learning, GAI has the power to transform Source-to-Pay (S2P) processes, taking procurement to unprecedented heights of efficiency, accuracy, and innovation.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

APRIL 16, 2024

As the currency strengthens, local costs (such as salaries, rentals, and other expenses) will increase, prompting a need to reconsider cost structures through automation or outsourcing to remain competitive.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

APRIL 12, 2022

Impact on service providers During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Yet, Rupay’s technology operations are partially sourced by an American technology provider. Long-term investment 5.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Yet, Rupay’s technology operations are partially sourced by an American technology provider. Impact on service providers . Long-term investment.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

JULY 4, 2024

These systems enhance operational efficiency by automating data collection and reporting processes. This helps in managing ethical sourcing and reducing the risk of supply chain disruptions.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. For instance, deploying blockchain technology to create transparent supply chains can appeal to a growing market segment concerned with sustainability and ethical sourcing.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

The Global Small Business Blog

NOVEMBER 21, 2023

The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. ©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation.

Software 272

Software Sourcing Automation Marketing 272

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks. Our survey asked enterprises about their readiness to adopt gen AI to identify significant areas where enterprises need specialized support.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

FEBRUARY 24, 2022

To read more about the 5S Framework, see our prior blog. The below table summarizing the main features of Microsoft Enterprise Plans (suites) with data being sourced directly from Microsoft can help you choose the appropriate license plan based on your requirements: Features/License Plans. Selecting the appropriate plan.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

IBM Services

MAY 9, 2023

First, events can be locked away across a variety of different data sources, applications and systems. Event discovery: Build a self-service catalog of event sources for users to securely browse and utilize. Get started with IBM Event Automation IBM Event Automation will be generally available June 29, 2023.

Automation 104

Automation Sourcing Design Marketing 104

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

IBM Services

SEPTEMBER 29, 2023

Those events can then be consumed and processed to help inform smarter decisions and trigger automations. To show this with an example, consider one stream of business events sourced from an order management system. This stream provides a persistent, real-time log of all orders received.

Automation 106

Automation Order Management Sourcing Analytics 106

Everest Group

JUNE 28, 2023

In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

IBM Services

SEPTEMBER 27, 2023

There are two types of these generative AI models: proprietary large language models and open source large language models. On the other hand, open source LLMs are free and available for anyone to access, use for any purpose, modify and distribute. What are the benefits of open source LLMs?

Sourcing 98

Sourcing Research Out-Tasking Government 98

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

JULY 26, 2024

This collaboration helps safeguard against disruptions, ensuring continuous operations Frequent data back-ups and recovery services: Ensure service providers offer automated, regular data backups and quick recovery solutions.

Cybersecurity 147

Cybersecurity Banking Supply Chain Management Collaborations 147

Everest Group

JUNE 27, 2024

Here is our take: The demand for technology levers such as automation and AI will rise from banks looking to become more digital Financially distressed banks could look for sale or carveout of their loss-making divisions to revive profits Banks that have restructured their business divisions may revisit their sourcing strategies.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

JANUARY 19, 2023

Next, the focus shifted to programmatic advertising, automating the media buying process. LiveRamp’s Safe Haven enterprise platform enables data gathering from multiple sources, transforms it into a connected customer view, and then activates at scale. Is metaverse the next big thing for media services?

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

DECEMBER 16, 2022

In this blog, we explore this further and share some innovative use cases. Building digital infrastructure: A strong digital infrastructure in the form of websites, mobile apps, and Customer Data Platforms (CDP ) is not only crucial to reach the target audience, but it is also a rich source of first-party data for sports organizations.

Marketing 130

Marketing E-Commerce Management Sourcing 130

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Healthcare providers that have partially outsourced operations can consider expanding sourcing partnerships to other segments after a comprehensive assessment.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147