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On the other hand, a CRM stores customer information required to handle service requests or for businessdevelopment. The blog also defines the benefits of ticketing systems and CRM for your business. Operational CRM focuses on simplifying customer data management via automation.
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Process Intelligence is finally getting the attention it deserves.
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Process Intelligence is finally getting the attention it deserves.
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