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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

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Future-Proof Your Business: The Rise of Co-Sourcing Solutions

NoonDalton

In today’s fast-paced business environment, more companies are turning to co-sourcing to meet their operational needs. Co-sourcing, a hybrid model, combines in-house resources with external expertise from outsourcing companies. Co-sourcing allows diversification of service providers.

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The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023

Premier BPO

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.

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THE SOCAP RECAP – Finding New Pathways to CX

Premier BPO

Our leadership was present at all the major industry sessions and gave insights into the event’s happenings, revealing what the experts had shared: industry best practices, emerging CX trends , and lessons learned from last year. Using technology and automation to augment existing CX processes. Premier BPO Expert Insight.

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Erin Moloney, General Manager, Recognized for Excellence in Leadership by Consulting Magazine

Perficient Digital Transformation

Always someone who is passionate about getting involved and supporting up-and-coming talent, it is with great pleasure that we introduce one of our leaders, Erin Moloney , the general manager of Perficient’s Dallas office and co-lead of Perficient’s Women in Tech ERG. Erin’s influence and excellence aren’t limited to just Perficient.

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The Battle Unfolds: MGAs as the Next Frontier for InsurTechs, Services, and Technology Providers

Everest Group

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

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