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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

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How ETL Processes Enable Data-Driven Decision-Making

Premier BPO

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

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Neo Group recognized among World’s Best Sourcing Advisors 2022 by IAOP

Neo Group

Neo Group is a leader in sourcing, with a two decade heritage in advisory services for the world’s largest corporations. For over 22 years, they have enabled incredible business outcomes through collaborative solutions that have secured our market-leading position in the sourcing advisory & governance services space.

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Accelerating sustainable modernization with Green IT Analyzer on AWS

IBM Services

As carbon emissions reporting becomes common worldwide, IBM is committed to assisting its clients in making informed decisions that can help address their energy demands and associated carbon impact while reducing costs. This metric varies based on the energy source.

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Celebrating 40 years of Db2: Running the world’s mission critical workloads

IBM Services

Benefits Present Value (PV) of $3.43M and Net Present Value (NPV) of $2.42M Three-year benefits include higher growth through better customer experience of $1.76M , automation-driven productivity gains of $1.20M , and data-driven operational improvements of $473K What is IBM Db2 (LUW)?

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IAOP GOV20: Rethinking Governance

Neo Group

We are also participating in several sessions: Atul Vashistha, Chairman, Neo Group will moderate a panel on Automation Pioneers. In this session, digital pioneers from leading automation companies will discuss the current options, how to scale, and the future of automation. No industry is immune to it.