Groove Technology

NOVEMBER 15, 2024

While offering advantages like cost optimization and access to global talent pools, outsourcing presents significant hurdles. However, by employing strategic methodologies, companies can maximize the benefits of this collaborative approach.

Software 100

Software Outsourcing Nearshoring Offshoring 100

IBM Services

FEBRUARY 16, 2024

A large, multinational automobile manufacturer responsible for producing millions of vehicles annually, engaged with IBM to streamline their manufacturing processes with seamless, automated inspections driven by real-time data and artificial intelligence (AI). The implementation costs were also lower than those of viable alternatives.

Automation 99

Automation Manufacturing Reduced Costs Collaborations 99

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Groove Technology

NOVEMBER 15, 2024

External QA providers often have experienced testers skilled in various testing types, from manual testing to automation testing. Urgent updates or real-time collaboration may require additional planning to ensure that time zone overlaps don’t impact the testing process.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Ways to enable business and IT collaboration. Presenters. How to adopt digitalization through a phased layering approach. Chunky Satija.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. The user-friendly service will enable companies to streamline payroll, automate tedious tasks and gain valuable insights. Miami, FL – August 1, 2024 – The Hackett Group, Inc.

Payroll 78

Payroll Managed Services Collaborations Management 78

Automation Anywhere

JULY 21, 2021

Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), offers a solution to that challenge. Intelligent automation software bots can operate as a fourth type of worker, operating in harmony with the other three, permanent, pooled, and interim staff. Put Fourth Workers to Work.

Healthcare 138

Healthcare Software Robotics Process Automation Administrative 138

Everest Group

AUGUST 29, 2022

To capitalize on this opportunity, data analytics use within outsourced contracts has grown significantly over the past few years, and our recent research shows that analytics is now present in 30% to 35% of CXM deals. However, this responsibility does not come with a blank check, and leaders are still challenged to reduce support costs.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

31 West

MAY 29, 2023

Like G Suite, Google Workspace offers a bunch of productivity tools for communication, meeting, presentation, collaboration, etc. If one of your teammates presents a slide show, others can add speaker notes. Sometimes collaboration lack can devastate the symmetry between teams leading to degraded help desk support services.

Accounting 130

Accounting Collaborations Automation Administrative 130

Everest Group

APRIL 9, 2024

While I may not share all the opinions presented here, they contribute to a broader dialog. However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Hyland

SEPTEMBER 5, 2022

My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market. Identify and implement opportunities for collaboration, including networking events like the Open Source Summit. That’s Gaelic Irish for “hello.”).

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Hyland

AUGUST 5, 2022

Decreased team collaboration. Likewise, how does management implement greater collaboration between virtual teams and those in the office? If emails no longer work as your main form of communication, consider incorporating collaboration tools or shared workspaces to exchange messages, make calls and send across files faster.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Process automation and efficiency enhancements: The need to enhance efficiencies and optimize costs has emerged as a key priority for OSAT companies.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

31 West

MARCH 28, 2023

Google Workspace allows a seamless transition to a digital business structure with its smart collaboration tools. Office 365, on the other hand, is famous for its automation capabilities and a wide array of cloud-based applications that simplify your hectic business tasks. The difference lies in the individual features and their uses.

Collaborations 130

Collaborations Software Customer Support Jobbing 130

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Perficient Digital Transformation

JULY 5, 2023

Introduction: Efficient collaboration and effective conflict resolution are crucial for successful test automation projects. Katalon Studio, a powerful test automation solution, offers seamless integration with Git, a widely used version control system. Save the changes and proceed to commit.

Collaborations 52

Collaborations Automation Efficiency Management 52

31 West

FEBRUARY 27, 2023

These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. It features an automated asset discovery and management tool that scans all assets automatically. IT help desk providers can also use RemotePC with other ticket management solutions to automate IT services.

Software 130

Software Flexibility Automation Administrative 130

Everest Group

JULY 19, 2023

To learn valuable insights from our analysts who attended the leadership presentations, read on. Peter Altabef, Unisys CEO, set the stage with a fireside conversation preceding the event that focused on the ever-present concerns of cyber-attacks and vulnerabilities. Contact us directly to expand further on this topic.

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

Premier BPO

JUNE 21, 2024

It presents a significant shift for enterprise IT looking to drive significant business and employee performance enhancements. At the same time, automated compliance enforcement ensures you confidently navigate the complexities of regulations. Compliance headaches can become a thing of the past with automated policy enforcement.

Marketing 130

Marketing BPO Co-Sourcing Flexibility 130

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. These innovations promise remarkable productivity gains by automating more tasks and elevating customer and agent experience.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

31 West

SEPTEMBER 12, 2022

Enable Collaboration. Automate Repetitive Tasks. Enable Collaboration. The help desk infrastructure should enable collaboration among cross-functional teams. As a brand, you must present a united front to earn and keep your customers trust. Automate Repetitive Tasks. Optimize Existing Processes. Define SLAs.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

Groove Technology

OCTOBER 1, 2024

In addition, the article also presents 10 other strategies to reduce costs such as applying Agile methods, effective project planning and optimizing team structure. Faster Time-to-Market: Collaboration with external partners can accelerate development cycles, enabling quicker launches of products and services.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

31 West

JANUARY 3, 2023

It enhances regular work with more automation resulting in the efficient delivery of services. It enhances your IT service efficiency above 20% with organized AI functionalities that automate regular work. So, it focuses on continuous improvement of the existing system through automation and AI.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

Amzur

JUNE 19, 2024

In DevOps, CI/CD pipelines automate the integration of code changes, testing, and deployment, allowing frequent and consistent software updates. Automated Infrastructure Provisioning: Cloud platforms enable rapid provisioning of virtual machines and resources, freeing teams to focus on coding and innovation.

Collaborations 102

Collaborations Software Automation Efficiency 102

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. Clear Communication Channels: Establish clear, open channels of communication and encourage sharing and collaboration.

Collaborations 52

Collaborations Flexibility Out-Tasking Reduced Overhead 52

SEBPO

FEBRUARY 13, 2023

that those who learned to collaborate and improve most effectively have prevailed.” – Charles Darwin Gather around the conference room, publishers and vendors! We’re thrilled to return to this inventive event that revamps the traditional conference model into one that promotes the ultimate level of collaboration.

Collaborations 98

Collaborations Automation 98

Hyland

JULY 19, 2022

Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives. Gain insights on business transformation topics from industry thought leaders, including intelligent automation, cybersecurity and customer and employee experience.

Cybersecurity 145

Cybersecurity Automation Flexibility Service 145

Premier BPO

MAY 16, 2023

This year’s expo offered educational sessions, keynote presentations, and networking opportunities on customer strategy, employee engagement, technology, and innovation. The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. It automates repetitive jobs, analyzes data, and enhances human capabilities. AI offers something new by automating repetitive processes and enabling advanced data analytics. This leads to enhanced efficiency and productivity.

Outsourcing 105

Outsourcing Out-Tasking Call Center Collaborations 105

31 West

MARCH 15, 2023

For example, it can help train employees, provide better tools for automation and remote access, and all the while generating profit. ConnectWise’s business management software helps connect systems and increase visibility, accountability, and collaboration. Other features include patch and endpoint management and IT automation.

Management 130

Management Cybersecurity Service Right-Sizing 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal?

Automation 52

Automation Service Robotics Process Automation Advisory 52

Zinnov

SEPTEMBER 29, 2022

One of the most significant shifts was when manual workmanship and craft traversed into automated processes. The present-day version of these processes has taken the avatar of the automated manufacturing sector by running agile factories and building smart warehouse systems. and is now entering 5.0

Manufacturing 111

Manufacturing Robotics Process Automation Automation Collaborations 111

Groove Technology

OCTOBER 15, 2024

When evaluating staff augmentation versus full-project outsourcing, several key differences must be considered, including control and management, integration and collaboration, flexibility and scalability, cost structure, and scope and duration. Each model presents unique hurdles that organizations must navigate to ensure successful outcomes.

Outsourcing 130

Outsourcing Project Outsourcing Flexibility Collaborations 130