31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

IBM Services

MAY 8, 2024

Drawing from my experience with clients across expansive, multi-year SAP engagements, there are three areas where collaborative value creation and charting future roadmaps intertwine seamlessly. Process visualization: Convert results into models or develop to collaborate and enrich. Establish a performance baseline.

Advisory 88

Advisory Collaborations Automation Managed Services 88

31 West

APRIL 9, 2024

Tools like learning management systems (LMS), automated notifications, and virtual meeting platforms can facilitate more efficient and flexible communication. This could involve using video messages for announcements, podcasts for deeper discussions on course topics, or interactive webinars that allow for real-time engagement.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 78

Insurance Banking Research Finance 78

Perficient Digital Transformation

JUNE 2, 2022

Post webinar we were able to further digest some of the major takeaways. This collaboration both internally and in B2B relations has created palpable synergies that will only continue to grow. Thank you for joining us as we shared this real-world B2B success story- tune in to the webinar below for more!

Sales 115

Sales Marketing Healthcare Automation 115

Everest Group

DECEMBER 1, 2022

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey.

Automation 52

Automation Global Business Services Government Collaborations 52

31 West

FEBRUARY 3, 2023

Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. It supports collaboration among several software development tools across the enterprise. You can perform activities like setting up SLAs, self-service portals, automation, risk assessment, and tracking and analyzing reports.

Software 130

Software Customer Support Administrative Automation 130

IBM Services

DECEMBER 6, 2023

It can feel like a race against time to hire people with the right skills for today’s jobs, and ensure that they, as well as existing employees are developing the critical future skills needed as generative AI and automation is applied to more and more areas of work. This will impact employees at all levels.

Right-Sizing 100

Right-Sizing Automation Jobbing Flexibility 100

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception.

Automation 99

Automation Retail Banking Efficiency 99

Groove Technology

JULY 2, 2023

These companies understand the nuances of remote collaboration and invest in creating a strong sense of community and camaraderie among remote team members. To illustrate, InVision, a leading design collaboration platform, provides its remote engineers with a dedicated budget for professional growth and learning resources.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100

Perficient Digital Transformation

MAY 10, 2023

FinOps is a collaborative approach that brings together finance, operations, and engineering teams to optimize cloud usage and drive better financial outcomes. This could involve resizing instances, choosing the right storage type, or implementing automation to eliminate manual tasks. This is where cloud FinOps comes into play.

Finance 69

Finance Collaborations Engineering Automation 69

Everest Group

AUGUST 5, 2024

It offers features such as omni-channel routing, case management, analytics and dashboard, telephony integration, knowledge management, AI integration, service console for agents, community collaboration, social media integration, and field service among others.

Sales 64

Sales Analytics Collaborations Design 64

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Hyland

SEPTEMBER 16, 2022

Its Document Management and Collaboration team has created more than a dozen solutions impacting virtually every business unit, including: An R&D tax credit repository for the Product Development team. Collaboration activation. Teams across our Product and Commercial organizations are collaborating to enhance upgrade processes.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

AUGUST 5, 2024

It offers features such as omni-channel routing, case management, analytics and dashboard, telephony integration, knowledge management, AI integration, service console for agents, community collaboration, social media integration, and field service among others.

Sales 52

Sales Analytics Collaborations Design 52

Automation Anywhere

OCTOBER 22, 2020

Robotic Process Automation (RPA) has become an essential tool in a wide variety of businesses, small and large, across industries, and around the world. Educate them about RPA and you can turn those users into citizen developers who can automate own their processes. Join Us at Automation Anywhere University. What’s next?

Robotics Process Automation 98

Robotics Process Automation Automation Reduced Costs Out-Tasking 98

Perficient Digital Transformation

NOVEMBER 15, 2024

This tension is driving renewed interest in automation, including AI, and an emphasis on MVP+ and Agile delivery of everything from data modernization to websites and search. Engaging directly with end-users ensures their voices inform your modernization efforts , fostering a culture of collaboration that can drive meaningful change.

Healthcare 52

Healthcare Insurance Regulations Analytics 52

Perficient Digital Transformation

NOVEMBER 15, 2024

This tension is driving renewed interest in automation, including AI, and an emphasis on MVP+ and Agile delivery of everything from data modernization to websites and search. Engaging directly with end-users ensures their voices inform your modernization efforts , fostering a culture of collaboration that can drive meaningful change.

Healthcare 52

Healthcare Insurance Regulations Automation 52

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

Perficient Digital Transformation

MAY 25, 2022

To view the entire webinar, click here. The cloud offers increased employee productivity through better information flow and collaboration capabilities and by automating routine processes. In this first blog post of a four-part series, Richard and John discuss Oracle Cloud benefits.

Finance 116

Finance Banking Automation Flexibility 116

Everest Group

SEPTEMBER 18, 2024

Key responsibilities Manage multiple initiatives from business development to client delivery Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) Communicate and interact with senior stakeholders in major outsourcing service providers (..)

Service 40

Service Global Sourcing Advisory Advisory Research 40

Everest Group

JANUARY 3, 2022

To achieve these multiple priorities, many GBS organizations are building Centers of Excellence (CoEs), which further facilitate collaboration and speed-up transformation and delivery for the enterprise. We will be covering this in more detail in our upcoming webinar, 5 Success-driving Actions GBS Organizations Need in 2022.

Robotics Process Automation 52

Robotics Process Automation Global Business Services Automation Finance 52

Everest Group

JULY 4, 2022

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0

Marketing 98

Marketing Research Collaborations Manufacturing 98

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. These innovations promise remarkable productivity gains by automating more tasks and elevating customer and agent experience.

Outsourcing 59

Outsourcing Nearshoring Offshoring Customer Service 59

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. It includes ITSM guides, whitepapers, articles, case studies, presentations, webinars, infographics, videos, and brochures.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

SIG Speaks

JUNE 6, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. Drive Efficiency & Manage Risk with Centralized Vendor Onboarding & Source-To-Pay Collaboration. Nick Heinzmann, Vice President of Research at Spend Matters will also be presenting his latest learnings. register now. . . learn more. .

Finance 40

Finance Sourcing Collaborations Automation 40

Neo Group

JUNE 2, 2020

I look forward to sharing the results with the global services sourcing community and discussing the results in the upcoming webinar.”. We advise and support organizations across industries through optimization of the sourcing levers of analytics, automation, and global talent. About Neo Group. About IAOP.

Global Sourcing Advisory 40

Global Sourcing Advisory Sourcing Advisory Service 40

Everest Group

JANUARY 10, 2024

This individual would be a key member of the marketing team focused on delivering events, including webinars, LinkedIn Lives, and in-person events. Additionally, the candidate must be a detail-orientated collaborator with the ability to initiate and manage projects independently. Reporting to senior stakeholders during monthly calls.

Marketing 40

Marketing Event Management Advisory Research 40

Metasource

DECEMBER 6, 2022

All too often, companies find themselves burdened with business applications that make it harder to access information, collaborate, secure data, and, ultimately, work efficiently. Fortunately, you can give your employees back the time they need for high-value tasks, facilitate a collaborative environment, and secure your data all at once.

Software 52

Software Management Collaborations Finance 52

Everest Group

OCTOBER 17, 2023

How will this impact internal collaboration? How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? Who owns the responsibility of developing the asset and subsequent implementation?

Streamline Operations 64

Streamline Operations Insurance Reduced Costs Banking 64

SIG Speaks

JULY 1, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. During this webinar, learn how contingent workforce owners are using technology to bridge the gap and communicate with all parties successfully. They will explore how to adapt your supply chain for diversity and sustainability. Subscribe. .

Strategic Sourcing 40

Strategic Sourcing Sourcing Research Collaborations 40

Globalization Partners

OCTOBER 4, 2022

This will ensure companies maintain clear communication and encourage close collaboration, which is crucial to retaining and attracting top talent who are seeking a positive employee experience. Anaplan: For instance, we use Anaplan to provide data-driven, automated forecasting that enables us to accurately budget for our recruitment needs.

Cybersecurity 98

Cybersecurity Collaborations Out-Tasking Payroll 98

IBM Business Partners

AUGUST 31, 2023

IBM watsonx Assistant connects to watsonx, IBM’s enterprise-ready AI and data platform for training, deploying and managing foundation models, to enable business users to automate accurate, conversational question-answering with customized watsonx large language models.

Sourcing 79

Sourcing Research Automation Collaborations 79

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 52

Research Collaborations Sourcing Design 52

SIG Speaks

NOVEMBER 7, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. Unlocking Supplier Collaboration to Build Resilience. A new GEP-EcoVadis collaborative white paper — How Procurement Can Drive ESG Goals for the Enterprise — outlines how procurement must evolve to meet sustainability goals. Subscribe. .

Sourcing 40

Sourcing Collaborations Risk Management Risk Management 40

Frevvo

SEPTEMBER 7, 2021

Thankfully, there are tools you can use to get rid of distractions and automate repetitive tasks. The finding speaks to the enormous potential for each business or institution to raise employee productivity by equipping them with the right workflow app and collaboration tools. Workflow and Process Automation. Task Management.

Out-Tasking 52

Out-Tasking Automation Collaborations Software 52