Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. These innovations promise remarkable productivity gains by automating more tasks and elevating customer and agent experience.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Everest Group

OCTOBER 17, 2023

How will this impact internal collaboration? How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? Who owns the responsibility of developing the asset and subsequent implementation?

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Everest Group

AUGUST 5, 2024

It offers features such as omni-channel routing, case management, analytics and dashboard, telephony integration, knowledge management, AI integration, service console for agents, community collaboration, social media integration, and field service among others.

Sales 130

Sales Analytics Collaborations Marketing 130

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place. It creates and automates marketing campaigns, increasing your outreach.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

Everest Group

APRIL 22, 2022

By using automation, analytics, and digitalization, players can differentiate themselves. Cumbersome manual functions that should be automated. Carriers who focus on digital solutions and leverage data through automation and analytics will successfully pivot for the future. 1 – The role of automation.

Analytics 130

Analytics Automation Efficiency Operational Costs 130

Perficient Digital Transformation

JUNE 2, 2022

Post webinar we were able to further digest some of the major takeaways. This collaboration both internally and in B2B relations has created palpable synergies that will only continue to grow. Thank you for joining us as we shared this real-world B2B success story- tune in to the webinar below for more!

Marketing 115

Marketing Sales Healthcare Automation 115

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 130

Research Collaborations Sourcing Design 130

Everest Group

JULY 4, 2022

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0

Marketing 130

Marketing Research Collaborations Manufacturing 130

Automation Anywhere

OCTOBER 22, 2020

Robotic Process Automation (RPA) has become an essential tool in a wide variety of businesses, small and large, across industries, and around the world. Educate them about RPA and you can turn those users into citizen developers who can automate own their processes. Join Us at Automation Anywhere University. What’s next?

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Reduced Costs 98

Everest Group

OCTOBER 31, 2022

Everest Group recommends using different metrics based on the objective, such as time to implement systems, improvement in customer onboarding scopes, and automating back-office processes that measure efficiency, and customer experience and new business model innovation that track growth.

Marketing 130

Marketing Efficiency Information Technology Government 130

31 West

APRIL 9, 2024

Tools like learning management systems (LMS), automated notifications, and virtual meeting platforms can facilitate more efficient and flexible communication. This could involve using video messages for announcements, podcasts for deeper discussions on course topics, or interactive webinars that allow for real-time engagement.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

FEBRUARY 3, 2023

Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. It supports collaboration among several software development tools across the enterprise. You can perform activities like setting up SLAs, self-service portals, automation, risk assessment, and tracking and analyzing reports.

Software 130

Software Customer Support Administrative Automation 130

Everest Group

AUGUST 24, 2022

Innovation and collaboration – They want partners to collaborate with them more often and bring new and innovative ideas to the table. You can also discover key strategies best-in-class companies are deploying to position themselves for success in our webinar, Planning for a Recession: Is the War for Tech Talent Finally Over?

Management 130

Management Flexibility Collaborations Insurance 130

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. Clear Communication Channels: Establish clear, open channels of communication and encourage sharing and collaboration.

Collaborations 52

Collaborations Flexibility Out-Tasking Reduced Overhead 52

Perficient Digital Transformation

MAY 25, 2022

To view the entire webinar, click here. The cloud offers increased employee productivity through better information flow and collaboration capabilities and by automating routine processes. In this first blog post of a four-part series, Richard and John discuss Oracle Cloud benefits.

Finance 116

Finance Banking Automation Flexibility 116

Everest Group

SEPTEMBER 21, 2021

Develop a strong external reputation based on quality of work and insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs. Collaborate with analysts across the company to deliver on projects for clients. Strong client presence and presentation skills.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Everest Group

NOVEMBER 17, 2022

Watch our webinar, What’s Ahead After a Decade of Digital Transformation? , To further discuss the India mobile conference and how to capture the most value from 5G business opportunities, please reach out to us at Titus.M@everestgrp.com everestgrp.com and Praharsh.Srivastava@everestgrp.com.

Retail 130

Retail Collaborations Software Manufacturing 130

ScaleHub

JULY 26, 2022

His presentation showed the potential that AI provides for automating settlements. Stay tuned This webinar was an outstanding success. As the first webinar in this series, we plan to dive deeper into use cases in our next session on 24 November.

Insurance 52

Insurance Sales Collaborations Automation 52

Everest Group

JANUARY 5, 2024

It ensures a seamless workflow, from ideation to delivery, optimizing collaboration, maintaining quality, and meeting diverse content delivery platform demands. It also can automate many manual tasks involved in creating and distributing content.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

IBM Services

MAY 8, 2024

Drawing from my experience with clients across expansive, multi-year SAP engagements, there are three areas where collaborative value creation and charting future roadmaps intertwine seamlessly. Process visualization: Convert results into models or develop to collaborate and enrich. Establish a performance baseline.

Advisory 88

Advisory Collaborations Managed Services Automation 88

Everest Group

SEPTEMBER 18, 2024

Key responsibilities Manage multiple initiatives from business development to client delivery Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) Communicate and interact with senior stakeholders in major outsourcing service providers (..)

Service 100

Service Global Sourcing Advisory Advisory Research 100

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Hyland

SEPTEMBER 16, 2022

Its Document Management and Collaboration team has created more than a dozen solutions impacting virtually every business unit, including: An R&D tax credit repository for the Product Development team. Collaboration activation. Teams across our Product and Commercial organizations are collaborating to enhance upgrade processes.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

JULY 19, 2023

Unisys shared that it designed an Experience Governance Board (XGB) in collaboration with a client to manage the evolution of XLAs. HR now plays an expanded role in change management, with AI and automation boosting productivity by facilitating administrative and training processes. With all the talk about XLA 2.0,

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

Everest Group

JULY 26, 2022

This is because of the disparity in multiple aspects like software type, the number of users, type of users (internal versus external), automation extent, the talent required, etc. Enterprises are increasingly adopting agile budgeting practices to drive the trifecta of value, collaboration, and risk management.

Software 130

Software Right-Sizing Efficiency Collaborations 130

Everest Group

NOVEMBER 28, 2023

Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era. Don’t miss our annual webinar, Key Issues 2024: Creating Accelerated Value in a Dynamic World , to learn the major concerns, expectations, and trends for 2024.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

JANUARY 10, 2024

This individual would be a key member of the marketing team focused on delivering events, including webinars, LinkedIn Lives, and in-person events. Additionally, the candidate must be a detail-orientated collaborator with the ability to initiate and manage projects independently. Reporting to senior stakeholders during monthly calls.

Marketing 100

Marketing Event Management Advisory Research 100

Everest Group

AUGUST 25, 2023

To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences. In today’s dynamic landscape, leveraging cutting-edge GAI technology holds the promise to revolutionize procurement processes and enable organizations to stay ahead of the competition.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Planergy Software

MARCH 24, 2025

Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. The software helps with: Financial Management The software uses detailed tracking and automated processes to ensure that every dollar received and spent is accounted for accurately. What's PLANERGY?

Accounting 52

Accounting Software Payroll Administrative 52

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

IBM Services

DECEMBER 6, 2023

It can feel like a race against time to hire people with the right skills for today’s jobs, and ensure that they, as well as existing employees are developing the critical future skills needed as generative AI and automation is applied to more and more areas of work. This will impact employees at all levels.

Right-Sizing 100

Right-Sizing Automation Jobbing Flexibility 100

Groove Technology

JULY 2, 2023

These companies understand the nuances of remote collaboration and invest in creating a strong sense of community and camaraderie among remote team members. To illustrate, InVision, a leading design collaboration platform, provides its remote engineers with a dedicated budget for professional growth and learning resources.

Engineering 100

Engineering Software Collaborations Reduced Overhead 100

Everest Group

AUGUST 9, 2023

Efforts by both private players and the government to enhance skill development and increase the talent pipeline are underway, such as the collaborative postgraduate diploma (PGDM) program by IMT Hyderabad and HCL Technologies.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception.

Automation 99

Automation Retail Banking Efficiency 99

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. It includes ITSM guides, whitepapers, articles, case studies, presentations, webinars, infographics, videos, and brochures.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Everest Group

MAY 11, 2023

These solutions can span from point-based, pre-configurable solutions to E2E cloud-based artificial intelligence (AI)-enabled platforms coupled with automation and analytics capable of consuming vast amounts of information from data lakes. To learn more about healthcare provider trends, contact Lloyd Fernandes or Vivek Kumar.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130