Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Groove Technology

NOVEMBER 15, 2024

Research indicates that outsourcing can expedite product launches significantly. These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. Cost Efficiency: Outsourcing software development offers significant financial benefits. million developers.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. 2 Unfortunately, results so far have failed to validate this belief.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition. IPA will be more scalable.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Everest Group

NOVEMBER 16, 2022

Adoption of task mining solutions can not only help enterprises achieve cost savings and operational efficiencies by optimizing and automating tasks, but also enhances employee experience through better resource allocation. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. EDI ensures efficient and accurate data flow between partners, while ETL consolidates this data for comprehensive analysis, enhancing decision-making and operational visibility.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Globalization Partners

OCTOBER 17, 2022

The popularity of AI-based applications is rapidly growing in various sectors and Human Resources is no exception to this trend, as implementing automated technology into the HR workflow frees up staff from a tremendous amount of routine and mundane work. These include payroll, timekeeping, and the onboarding of new employees.

Automation 105

Automation Out-Tasking Jobbing Human Resources 105

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Everest Group

OCTOBER 24, 2024

Moving beyond costs In today’s digital era, organizations are now expecting their outsourcing partners not just to deliver services efficiently but to actively contribute to innovation, process improvements, and digital transformation.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Cost Efficiency One of the most compelling reasons for outsourcing agile software development is the significant cost savings it offers.

Software 100

Software Outsourcing Collaborations Flexibility 100

Hyland

FEBRUARY 2, 2023

Today’s consumers demand fast and efficient digital channels to conduct financial transactions. Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer. > Read the full piece here.

Banking 91

Banking Automation Robotics Process Automation Reduced Costs 91

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. We made the absolute right decision.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. Let’s explore how Automation can contribute to mitigating employee burnout!

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Everest Group

FEBRUARY 2, 2023

The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. What is the future of blockchain?

Banking 246

Banking Service Right-Sizing Automation 246

IBM Services

JANUARY 29, 2024

This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation. Avid Solutions, a research and development firm with a bold mission to revolutionize food production and sustainable agriculture, is leveraging AI Assistant technology to improve employee and customer happiness.

Automation 98

Automation Jobbing Sourcing Efficiency 98

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Premier BPO

FEBRUARY 9, 2023

With its ability to analyze large amounts of data, Chat GPT can also help businesses to make data-driven decisions, improve operational efficiency, and increase productivity. Integrate with your systems: Integrate Chat GPT with your customer support or sales systems to automate processes and improve efficiency.

Sales 130

Sales Right-Sizing Efficiency Out-Tasking 130

The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. Our research will provide them with the guidance they need to do precisely this,” said Janssen. About The Hackett Group The Hackett Group, Inc.

Finance 96

Finance Research Accounting Outsourcing 96

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

IBM Services

DECEMBER 4, 2023

By implementing Oracle , one of the world’s leading enterprise resource planning (ERP) tools, organizations can transform their business processes and significantly increase operational efficiency. Using automation , Oracle can simplify routine tasks to increase operational efficiency.

Efficiency 77

Efficiency Supply Chain Management Human Resources Reduced Costs 77

31 West

NOVEMBER 25, 2023

Today, IT encompasses various services, from digital classrooms and online learning platforms to sophisticated data management systems and advanced research tools. Students and faculty now require continuous access to various IT services for multiple activities, including learning, teaching, research, and administration.

Management 130

Management Service Administrative Research 130

IBM Services

MAY 9, 2023

But we’ve faced a paradoxical challenge: automation is labor intensive. As a result, businesses have focused mainly on automating tasks with abundant data and high business value, leaving everything else on the table. ” These large models have lowered the cost and labor involved in automation.

Out-Tasking 132

Out-Tasking Research Sourcing Automation 132

Everest Group

APRIL 9, 2024

Everest Group research shows that GBS is increasingly embracing hybrid models. Our research also counters a comment made during the discussion that insourcing is not increasing. The true value of GBS/SSC lies in their ability to align with organizational objectives, and it is worth examining how leading providers cultivate this trust.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

NOVEMBER 30, 2023

Our research highlights the transformative power of technology in reducing carbon footprints, enhancing energy efficiency, and driving sustainable practices across sectors as diverse as oil & gas, banking & finance, and manufacturing.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

SEPTEMBER 9, 2024

According to Everest Group’s research with over 180 chief experience officers (CXOs) and business heads, 68% of enterprises have not realized the envisioned value from their digital transformation initiatives.

Management 130

Management Global Business Services Advisory Automation 130

Redial

SEPTEMBER 5, 2024

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. BPO leads to job losses in the home country While some jobs are outsourced, BPO often enables companies to grow, creating more jobs at home in higher-value sectors like project management or research and development.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Redial

SEPTEMBER 5, 2024

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. BPO leads to job losses in the home country While some jobs are outsourced, BPO often enables companies to grow, creating more jobs at home in higher-value sectors like project management or research and development.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Groove Technology

AUGUST 31, 2021

You can completely establish the most effective frameworks, standards, methods of communication, or even adjust the peculiarities of the process so that it brings maximum efficiency. A cost-efficient alternative. Your project starts up faster and more efficiently. Be flexible with a team size. Our Process.

Software 246

Software Outsourcing Right-Sizing Engineering 246