ScaleHub

SEPTEMBER 22, 2023

In today’s rapidly moving transportation and logistics (T&L) industry, efficiency is essential for solving the complex process of moving goods in a profitable way. Any bottleneck in … Webinar: How to automate document processing in Transportation & Logistics Read More »

Automation 52

Automation Efficiency 52

Everest Group

AUGUST 26, 2022

Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others.

Healthcare 130

Healthcare Automation Marketing Government 130

Everest Group

DECEMBER 8, 2023

Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar. Register for the webinar here.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

APRIL 26, 2024

This shift has made it essential for enterprises to adopt an efficient channel management system. As a result, engagement channel optimization has become the most demanded module in next-gen customer engagement management, followed closely by content management and learning and training.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI in CX can revolutionize data aggregation, integration, and management in several ways.

Retail 162

Retail Automation Analytics Customer Service 162

IBM Services

FEBRUARY 12, 2024

This helps ensure that they not only access data but also use it efficiently across multiple streams, maximizing its potential positive impact on the business. By simplifying complex tech-heavy processes, IBM Event Automation maximizes the accessibility of Kafka settings.

Automation 83

Automation Sourcing Out-Tasking Government 83

Everest Group

APRIL 22, 2022

By using automation, analytics, and digitalization, players can differentiate themselves. Currently, efficiency is impacted by the lack of information that results in back-and-forth requests on multiple claims touchpoints. Cumbersome manual functions that should be automated. 1 – The role of automation.

Analytics 130

Analytics Automation Efficiency Operational Costs 130

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

JULY 23, 2024

While outsourcing to third parties can help organizations enhance operations efficiently, it also introduces the risk of security breaches. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

31 West

JUNE 30, 2022

Employee expense management is an organized methodology for efficiently implementing an organization’s expense policy. It ensures employees receive their payments timely in an efficient manner. It ensures employees receive their payments timely in an efficient manner. It will directly hit their morale and productivity.

Management 130

Management Finance Customer Support Software 130

Everest Group

OCTOBER 17, 2023

Asset-based business outlook With the bumpy road ahead in IT, the asset-based business approach gives service providers a new lane to accelerate in.

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Everest Group

OCTOBER 7, 2024

This design approach fosters efficiency and reduces waste by allowing a single platform to serve multiple purposes.  In the product development area, aerospace titans such as Airbus SE and Pratt and Whitney have turned their attentions to sustainable aviation fuels.

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Everest Group

OCTOBER 31, 2022

Having employees as IT innovation advocates can help your company attract talent and optimize efficiency. Because IT organizations often are viewed as cost centers, they are typically measured on efficiency and policy only. How can IT organizations become more innovative? The first way is to speak the language of business.

Marketing 130

Marketing Efficiency Information Technology Government 130

Everest Group

AUGUST 5, 2024

This approach also helps create a CX ecosystem where different tools can seamlessly integrate and connect with each other for better efficiencies and information flow. It can automate and streamline marketing processes and multifunctional campaigns across channels.

Sales 162

Sales Analytics Collaborations Marketing 162

Automation Anywhere

OCTOBER 22, 2020

Robotic Process Automation (RPA) has become an essential tool in a wide variety of businesses, small and large, across industries, and around the world. RPA can accelerate and streamline business processes, increasing efficiency and productivity. According to Fortune Business Insights , the RPA market will grow to $6.10 What’s next?

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Reduced Costs 98

Everest Group

MAY 22, 2023

Generative Artificial Intelligence (GAI) can deliver efficiency and scale in content production, marketing support, and media channels like never seen before while also spurring innovation. Don’t miss the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

MARCH 10, 2023

Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits. Insurers have to work effectively, efficiently, and, most importantly, smartly. Let’s explore this opportunity further.

Insurance 130

Insurance Analytics Efficiency Administrative 130

Planergy Software

MARCH 24, 2025

Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. The wrong choice could ruin efficiency. The software helps with: Financial Management The software uses detailed tracking and automated processes to ensure that every dollar received and spent is accounted for accurately.

Accounting 52

Accounting Software Payroll Administrative 52

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

JANUARY 5, 2024

A content supply chain is essentially a process to streamline content ideation, creation, management, and distribution in a structured and efficient manner. It also can automate many manual tasks involved in creating and distributing content.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

MAY 26, 2023

Learn more about cybersecurity industry trends in the webinar, Cybersecurity: What You Need to Know to Find the Right Partner and Price. It also can be used for machine-speed triaging, predictive remediation, and automated response and action for low-risk incidents. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

MAY 12, 2023

You can also hear about the use cases, the limitations and risks, and the industry’s predicted response in our webinar, Welcoming the AI summer: How Generative AI is Transforming Experiences. Today, AI is at a juncture where its capabilities are no longer restricted to automating repetitive tasks.

Design 130

Design Out-Tasking Automation Retail 130

Hyland

SEPTEMBER 7, 2022

Automation solutions that leverage artificial intelligence (AI) and machine learning (ML) can improve current processes quickly and facilitate compliance. Agencies making the switch to M-19-21 compliance need efficiency in their processes to serve their staff and stakeholders going forward.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

Automation Anywhere

JUNE 21, 2021

I’ve been building bots for a few years now, and I get a lot of questions from people who want to know more about the world of Robotic Process Automation (RPA) , so here are my answers to the top five questions from aspiring developers. #1 “What do you use RPA for?” It's not just automating things. I always say RPA is for everyone.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Automation Research 98

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. Many technology giants also are now focusing on advanced speech translation engines.

Engineering 130

Engineering BPO Efficiency Research 130

Everest Group

JANUARY 19, 2023

Next, the focus shifted to programmatic advertising, automating the media buying process. For example, GroupM launched Premium Marketplace, a unified programmatic marketplace with increased media buying transparency and efficiency. Omnicom Media Group introduced a programmatic marketplace for point-of-purchase screens in the US.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

MAY 31, 2023

Certain healthcare professions such as medical transcriptionists, medical record keepers, medical coders, call center executives, and home healthcare executives will need to upskill as GAI automates some manual processes. The other big question in everyone’s mind is whether GAI will completely replace physicians.

Healthcare 130

Healthcare Administrative Call Center Out-Tasking 130

Everest Group

NOVEMBER 17, 2022

Beyond the technology benefits, 5G can be leveraged to solve efficiency and optimization challenges and enable future growth for enterprises. While 5G offers numerous benefits, from optimization and efficiency to unlocking new growth avenues, the strategic business value needs to be clearly communicated to enterprises.

Retail 130

Retail Collaborations Software Manufacturing 130

Everest Group

JULY 26, 2022

To measure the value delivered by a software product in a standard way, enterprises need to gauge the incremental improvement in efficiency (effort reduction, quality improvement), stakeholder experience (customer, partner, employees), and trust (security, compliance, ethics). Where Enterprises Are Going Wrong.

Software 130

Software Right-Sizing Efficiency Collaborations 130

Everest Group

JUNE 27, 2024

The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. Catch our webinar, What’s Next in Financial Services? This transformation involves cost-cutting, digitalization, and a focus on core business areas. Reach out to us to learn more.

Banking 147

Banking Outsourcing Service Sales 147

Automation Anywhere

DECEMBER 2, 2020

Your company is considering a cloud implementation of Robotic Process Automation (RPA). RPA in the cloud offers many potential benefits, including cost savings on capital expenses, the ability to easily scale, increased productivity and efficiency, and more. So what will it cost to take advantage of cloud automation ?

Robotics Process Automation 97

Robotics Process Automation Infrastructure Costs Automation Jobbing 97

Everest Group

MARCH 1, 2023

Instead, it can assist them by streamlining the process and making it cost-effective and efficient by automating routine tasks, improving the candidate experience, and enhancing the recruitment process. While ChatGPT has the potential to impact talent management, it is still not a replacement for human recruiters.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

NOVEMBER 7, 2022

As cloud technology matures, industry-specific solutions are emerging as a leading preference over generic options to deliver efficiency, experience, innovation, and business-enabled growth. Learn the important characteristics to look for from providers in this latest blog in our industry cloud series.

Co-Sourcing 130

Co-Sourcing Banking Manufacturing Insurance 130