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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.

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GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

Everest Group

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Everest Group Names 2024’s Top Employers for GBS and Tech Talent

Everest Group

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

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Strategies to Kickstart Process Improvements in Banking

Automation Anywhere

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service.

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Be Like a Duck. But Below the Surface, You’d Better Be Paddling Like Hell | Blog

Everest Group

Is a delivery network switch a non-event? I’ve been thinking through a challenge that gets almost no airtime but is a fact of life for the majority of maturing GBS organizations—if they always have their fingers on the pulse of the business. It’s a worthwhile goal to aim for a non-event for stakeholders. How do you make it so?

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ScaleHub to present at the Outsourcing & Shared Services Germany Forum in Berlin

ScaleHub

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. In its seventh year, the Forum and the RPA & Smart Automation Germany Forum “represent a well-founded and results-orientated dialog without commercial interest.”