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During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.
GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and GlobalBusinessServices giants.
Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the globalbusinessservices (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.
FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service.
Is a delivery network switch a non-event? I’ve been thinking through a challenge that gets almost no airtime but is a fact of life for the majority of maturing GBS organizations—if they always have their fingers on the pulse of the business. It’s a worthwhile goal to aim for a non-event for stakeholders. How do you make it so?
ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. In its seventh year, the Forum and the RPA & Smart Automation Germany Forum “represent a well-founded and results-orientated dialog without commercial interest.”
Built a dedicated experience team focusing on enhancing experience across all stakeholder groups 25% Role limited to managing experience for internal network, i.e., different entities/BUs/GBS, and employees 29% Limited support currently, but area prioritized for 2023 18% Still in exploratory phase, with focus currently prioritized on BAU and other (..)
It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. GlobalBusinessServices – Transformation Driver & Digital Enabler.
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in.
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in.
Podcasts were released for each research piece, and virtual round table events were also held. Services include business transformation, enterprise analytics and globalbusinessservices. The post The Hackett Group Announces Second Quarter 2021 Results first appeared on The Hackett Group.
(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.
I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that spirit in mind, this issue highlights two AR-focused events that you will find relevant. We held a similar event last year, which proved to be helpful to many. Best wishes to all!
I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that spirit in mind, this issue highlights two AR-focused events that you will find relevant. We held a similar event last year, which proved to be helpful to many. Best wishes to all!
years or more, M&A activity wreaks special havoc on the globalbusinessservices model, its leaders, and its people. So, at an event, combination sets a series of reactions, depending on the integration scenario, of which there are four: The acquirers GBS has all the answers, and the acquired are subsumed into their model.
years or more, M&A activity wreaks special havoc on the globalbusinessservices model, its leaders, and its people. Management believes that the event is a catalyst to design and implement a new GBS model. Keep everyone informed Not knowing facts such as events, timelines, and packages is harder than not knowing.
In essence, knowing what lies ahead in cybersecurity can be a decisive factor for both protection and progression in the services industry. While artificial intelligence (AI) helps automate processes and unlock new business value, it also presents new vulnerabilitiesthink malicious AI model manipulation or data poisoning.
GBS Leadership Exchange | Invitation-Only Event. Insurance globalbusinessservices (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. Oct 20, 2022 |. 8:30 AM EDT | 6 PM IST.
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