31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

IBM Services

OCTOBER 17, 2023

They are being increasingly challenged to improve efficiency and cost savings, embrace automation, and engage in data-driven decision making that helps their organization stand out from the competition. Advantages of event-driven solutions This is where event-driven solutions excel.

E-Commerce 81

E-Commerce Automation Streamline Operations Analytics 81

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Retail 98

IBM Services

NOVEMBER 10, 2023

This blog will focus on the integration of IBM Cloud Code Engine and IBM Cloud Event Notifications along with IBM Cloud Secrets Manager to build a robust use case that will automate your certificate renewal process for applications in your code engine project. Before we continue let me give you a brief knowledge on these services.

Engineering 91

Engineering Automation Sourcing Jobbing 91

IBM Services

JANUARY 8, 2024

In modern enterprises, where operations leave a massive digital footprint, business events allow companies to become more adaptable and able to recognize and respond to opportunities or threats as they occur. Teams want more visibility and access to events so they can reuse and innovate on the work of others.

Sourcing 78

Sourcing Automation Collaborations Analytics 78

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

AUGUST 19, 2022

An IT service desk is a single point of contact (SPOC) for end users of IT services. The IT service desks manage everything from respective technical issues to whole system interruptions. An IT service desk offers service throughout the entire process and ensures that all users acquire instant and efficient help.

Service 130

Service Customer Service Automation Efficiency 130

Automation Anywhere

AUGUST 16, 2021

These business processes go across various departments (sales, logistics, finance, HR, customer service, etc.) And that’s where intelligent automation can help. Combining process orchestration with automation When intelligent automation is applied to process orchestration, it accelerates and streamlines each business transaction.

Automation 98

Automation Robotics Process Automation Finance Sales 98

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Automation Anywhere

APRIL 29, 2021

This saves costs by removing excess maintenance while also ensuring that maintenance is done prior to failure or a wear-out event that could cause line-down occurrences. With Robotic Process Automation (RPA) in particular, the benefits of integrating with AI technology are considerable. All these capabilities have been enabled by AI.

Automation 98

Automation Robotics Process Automation Banking Retail 98

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

Groove Technology

JULY 17, 2023

It can be used for creating interactive user interfaces, building serverless applications, and even powering the backend of web services. In this article, we will explore everything you need to know about JavaScript web services. JavaScript web services are a type of web service that uses JavaScript as the primary programming language.

Service 130

Service Flexibility Efficiency Engineering 130

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

IBM Services

APRIL 2, 2024

A messaging queue technology is essential for businesses to stay afloat, but building out event-driven architecture fueled by messaging might just be your x-factor. The core of building this real-time responsiveness lies in messaging, but its value can be expanded through event-driven architectures.

Streamline Operations 62

Streamline Operations Automation Flexibility Administrative 62

Automation Anywhere

MAY 18, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ The Covid-19 pandemic has exacerbated operational risks while increasing economic and business uncertainty. But it all starts by decoding how FSIs work today. Automation Anywhere FortressIQ Can Help.

Service 90

Service External Service Provider Out-Tasking Cybersecurity 90

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Groove Technology

OCTOBER 28, 2022

A general example of cloud technology is creating a paper online or using an online email service. The IT sector uses a variety of cloud computing models, including PaaS (Platform as a Service), SaaS (Software as a Service), and IaaS (Infrastructure as a Service). Total oversight of IT services. Cloud migration.

Service 130

Service Software Management Government 130

IBM Services

SEPTEMBER 29, 2023

We also provide some directions on how to script and possibly automate these administrative tasks: An inactive trusted profile before it is removed from access groups. They include users and service IDs—both with associated API keys—as well as trusted profiles. API keys are associated with either a user or service ID.

Automation 82

Automation Engineering Administrative Accounting 82

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

E-Commerce 105

E-Commerce Data Entry Robotics Process Automation Automation 105

Groove Technology

AUGUST 15, 2024

development outsourcing services. Key Features of Node.js: Event-Driven Architecture Node.js is built on an event-driven architecture, which is designed to handle multiple connections simultaneously. Instead, it listens for events and processes them as they occur. This means that when a request is made to a Node.js

Outsourcing 100

Outsourcing Service Flexibility Collaborations 100

Simplr

SEPTEMBER 26, 2022

This article is part of Simplr’s CX Data Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions. Personally, mine is chock full of automated messages, marketing promotions, news alerts, and updates from products I’ve never even heard of.

Customer Service 91

Customer Service Service Automation Efficiency 91

Hyland

SEPTEMBER 5, 2022

Held in Dublin this year and available virtually, the Open Source Summit is the premier event for open source developers, technologists and community leaders. My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Sales 98

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Human Resources Flexibility Call Center 95

Everest Group

JULY 26, 2024

In just 78 minutes, a faulty update from CrowdStrike caused global chaos, grounding flights, disrupting hospitals, and halting banking services. Enterprises must prioritize building business resilience to address black swan events, such as the CrowdStrike update incident or the COVID-19 pandemic.

Cybersecurity 59

Cybersecurity Banking Supply Chain Management Collaborations 59

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services .

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

31 West

MAY 1, 2023

These procedures enable IT service desks and other departments to perform their job in manufacturing, service providing, or other activities. SharePoint workflows are in-built applications that simplify and automate various business operations. In the process, you may also need help desk support services.

Administrative 130

Administrative Automation Marketing Manufacturing 130

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Human Resources Flexibility Call Center 93

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. SysAid specializes in automating workflows.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

31 West

NOVEMBER 30, 2022

ServiceNow has developed a new approach to cloud computing by creating a unique service model. Its all-in-one cloud platform allows you to define, design, and automate your entire workflow. ServiceNow enables the fastest service experience that replaces manual transactions to simplify the delivery of services.

Software 130

Software Automation Outsourcing Efficiency 130

Automation Anywhere

JANUARY 26, 2022

Gartner has jumpstarted some interesting conversations regarding hyperautomation and what happens as Robotic Process Automation (RPA) matures, most notably about the interoperability of automation tools. As more and more businesses embrace automation, they seek more sophisticated ways of sharing information between systems.

Robotics Process Automation 119

Robotics Process Automation Automation Reduced Costs Software 119

31 West

SEPTEMBER 9, 2022

Managing an MSP IT help desk can be an extremely tough job for your service delivery team. Timely Resolving of support tickets not only saves costs but also satisfies customers through prompt service. Decrease Workload With Automation. Decrease Workload With Automation. But as you expand, this method becomes unusable.

Automation 130

Automation Customer Service Management Jobbing 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

31 West

FEBRUARY 16, 2023

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

31 West

JUNE 29, 2023

Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural disasters, hardware failures, or cyberattacks. On the other hand, cloud-based disaster recovery can offer automated protection.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130