Premier BPO

JULY 5, 2024

The event was a vibrant forum for learning, exchanging, and shaping the future of Customer Experience. ” Experts shared the powerful confluence of AI, data analysis, and automation to create extraordinary customer experiences. Free human agents for complex interactions as automation handles routine tasks.

BPO 242

BPO Out-Tasking Automation Analytics 242

Everest Group

JANUARY 10, 2024

APPLY NO W Job Title: Digital Marketing Executive – Events Location: United Kingdom (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions. Building the platform and registration for each event.

Marketing 100

Marketing Event Management Advisory Research 100

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Everest Group

SEPTEMBER 16, 2024

Webinar Elevating Talent Experience with Automation and Workflows September 25 | 1:30 - 2:30 PM ET Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the (..)

Automation 130

Automation Customer Service Service Management 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

JULY 15, 2022

Catch Everest Group Partner, Abhishek Singh , in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core. Live, virtual event. Register for the webinar. Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST. Presenters. Abhishek Singh.

Automation 130

Automation Service 130

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130

Everest Group

SEPTEMBER 18, 2024

Cybersecurity Services PEAK Matrix® Assessment – North America The increasing reliance on digital technologies has driven a significant rise in robust cybersecurity services’ demand in North America. They are also investing in talent development and automation to address the skill gap.

Cybersecurity 130

Cybersecurity Service Research Marketing 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

DECEMBER 1, 2022

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Automation 130

Automation Global Business Services Government Collaborations 130

Everest Group

JANUARY 19, 2022

Register for the event. Live, virtual event. Head, Client & Transaction Services, Global Trade & Receivables Finance, HSBC Bank. Senior Vice President and Director of Letters of Credit and Trade Services, Comerica Bank. Global Head, BFSI, Cognitive Business Operations, Tata Consultancy Services. Presenters.

Finance 130

Finance Automation Banking Advisory 130

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Previously, insurers focused on cloud migration projects, process automation, and reducing data silos.

Insurance 147

Insurance Service Marketing Collaborations 147

Perficient Digital Transformation

FEBRUARY 2, 2022

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. With DPA, you can define event-driven business rules that provide a streamlined next step for all processes within your enterprise.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

IBM Services

SEPTEMBER 28, 2023

Modern application environments need real-time automated observability to have visibility and insights into what is going on. Because of the highly dynamic nature of microservices and the numerous interdependencies among application components, having an automated approach to observability is essential. It automates dashboards.

Automation 101

Automation Analytics Service 101

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. Use Cases : Automating text processing tasks like email classification.

Automation 130

Automation Software Analytics E-Commerce 130

IBM Services

OCTOBER 17, 2023

They are being increasingly challenged to improve efficiency and cost savings, embrace automation, and engage in data-driven decision making that helps their organization stand out from the competition. Advantages of event-driven solutions This is where event-driven solutions excel.

E-Commerce 81

E-Commerce Automation Streamline Operations Analytics 81

Everest Group

AUGUST 18, 2023

The panel will discuss: How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market? What are some of the measurable and direct benefits of IA?

Automation 130

Automation Marketing Management Service 130

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Software 98

Everest Group

OCTOBER 4, 2024

What does it mean for the banking and financial services industry? In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Which technology providers are riding the agentic AI wave already?

Banking 130

Banking Out-Tasking Service Automation 130

IBM Services

NOVEMBER 10, 2023

This blog will focus on the integration of IBM Cloud Code Engine and IBM Cloud Event Notifications along with IBM Cloud Secrets Manager to build a robust use case that will automate your certificate renewal process for applications in your code engine project. Before we continue let me give you a brief knowledge on these services.

Engineering 91

Engineering Automation Sourcing Jobbing 91

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

AUGUST 19, 2022

An IT service desk is a single point of contact (SPOC) for end users of IT services. The IT service desks manage everything from respective technical issues to whole system interruptions. An IT service desk offers service throughout the entire process and ensures that all users acquire instant and efficient help.

Service 130

Service Customer Service Automation Efficiency 130

Everest Group

OCTOBER 4, 2024

Webinar Contingent workforce trends: The evolution of Services Procurement October 24, 2024 Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement.

Service 130

Service Government Analytics Automation 130

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Everest Group

JUNE 13, 2023

5G Engineering Services PEAK Matrix® Assessment 5G’s lower latency and higher bandwidth have unlocked newer uses for enterprises to explore. Additionally, 5G adoption is allowing the transformation of network infrastructure to make it quickly scalable, driving higher levels of customization and lower operating costs.

Engineering 130

Engineering Service Operational Costs Sourcing 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

MARCH 22, 2024

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, will dive into this first-of-its-kind regulation and its implications for enterprises, tech providers and tech service providers.

Regulations 173

Regulations Automation Service Management 173

IBM Services

JANUARY 8, 2024

In modern enterprises, where operations leave a massive digital footprint, business events allow companies to become more adaptable and able to recognize and respond to opportunities or threats as they occur. Teams want more visibility and access to events so they can reuse and innovate on the work of others.

Sourcing 78

Sourcing Automation Collaborations Analytics 78

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

Groove Technology

JULY 17, 2023

It can be used for creating interactive user interfaces, building serverless applications, and even powering the backend of web services. In this article, we will explore everything you need to know about JavaScript web services. JavaScript web services are a type of web service that uses JavaScript as the primary programming language.

Service 130

Service Flexibility Efficiency Engineering 130

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Everest Group

NOVEMBER 28, 2023

Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era. Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs.

Insurance 147

Insurance Service Co-Sourcing Analytics 147