Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.

Management 59

Management Right-Sizing Global Business Services Government 59

Everest Group

JANUARY 26, 2022

Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology. Enterprises in North America and Europe are facing a stark reality: their onshore and nearshore labor pool has 2.4 The same is true for Nearshore Europe (e.g.,

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. The focus service delivery groups were digital (software engineering, analytics etc.) and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

FEBRUARY 1, 2022

Ireland: Global companies are selecting Ireland for a mix of IT, Business Process (BP), and ER&D services, with most of the activity driven by technology firms, primarily to set up ER&D centers and digital CoEs across areas such as AI, cloud, and analytics. Choosing the best-fit technology services delivery location.

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

SEPTEMBER 30, 2024

In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions.

Supply Chain Management 59

Supply Chain Management Collaborations Advisory Nearshoring 59