Everest Group

SEPTEMBER 9, 2024

In this landscape of unrealized potential and resistance to change, it’s crucial to examine the key trends, challenges, and strategic imperatives for both enterprises and service providers in the CM platform market.

Management 130

Management Global Business Services Advisory Automation 130

Chazey Partners

MAY 22, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».

Global Business Services 52

Global Business Services Robotics Process Automation Global Management Consulting Service 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Co-Sourcing Service BPO 100

AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

Global Business Services 52

Global Business Services Government Service Shared Services 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance. Why GBS organizations are the right candidates for building CoEs.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Zinnov

AUGUST 28, 2023

The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. Setting up a Finance COE comes with its fair share of concerns and challenges. VIEW Report DOWNLOAD THE REPORT

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike.

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

V-Soft Consulting

MARCH 8, 2024

The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Efficiency 52

Everest Group

DECEMBER 8, 2023

Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Due to a lack of in-house capabilities, many enterprises are turning to service providers for help in integrating GenAI into their operations. 8 from previous No.1

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Zinnov

MAY 6, 2022

The Automation industry has evolved considerably over the past couple of years. COVID led to an unprecedented surge in the adoption of Automation by enterprises in a bid to ensure business continuity and resiliency. The definition of Automation itself has evolved quite significantly over the past several years.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive. In today’s rapidly evolving digital landscape, the prioritization of building and scaling next-generation products, platforms, and services has become paramount for enterprises.

Jobbing 130

Jobbing Automation Service Management 130

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

JANUARY 26, 2022

Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology. in Global Business Services, 6.7% Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 100

Research Nearshoring BPO Global Business Services 100

Everest Group

SEPTEMBER 30, 2024

From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc. Reach out to us to discuss this topic further with our expert analysts.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Automation Anywhere

APRIL 27, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

The Hackett Group

SEPTEMBER 28, 2023

The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. But the commitment to technology continues to pay off for Digital World Class HR organizations.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Greater GBS maturity: Global enterprises recognize the leadership potential in GBS centers needed to drive enterprise transformation now exists.

Banking 130

Banking Analytics Finance Engineering 130

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. In its seventh year, the Forum and the RPA & Smart Automation Germany Forum “represent a well-founded and results-orientated dialog without commercial interest.” Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Chazey Partners

JANUARY 26, 2021

JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».

Shared Services 52

Shared Services Robotics Process Automation Service Global Management Consulting 52

Chazey Partners

APRIL 14, 2019

APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».

Shared Services 52

Shared Services Robotics Process Automation Outsourcing Global Management Consulting 52

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA). maybe at its most rapid pace in history! maybe at its most rapid pace in history! What is RPA?

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Everest Group

MAY 8, 2023

If a GBS is not deemed to be legitimate by its most critical stakeholders—the functions and the business—transfers are a non-starter. Forget them at your peril; they are part of your GBS service ecosystem Back to the duck. The GBS model must be stable and accepted by key stakeholders.

Jobbing 130

Jobbing Flexibility Research Outsourcing 130

The Hackett Group

SEPTEMBER 24, 2024

These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI). Purchase-to-Pay). Digitalization is accelerating.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Intelligent Sourcing

AUGUST 8, 2022

There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].

Global Business Services 52

Global Business Services Shared Services Sourcing Automation 52

The Hackett Group

MARCH 14, 2023

Finance leaders understand that they must invest in technology to reduce costs and create new capabilities through aggressive adoption of cloud, robotic process automation, analytics, and other tools,” said The Hackett Group Senior Research Director Shawn Fitzgerald. About The Hackett Group The Hackett Group, Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Snags in the Rocketship.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Change is certain, and businesses are working hard to emerge stronger from the pandemic and be ready for whatever curves lie ahead.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. Supply chain disruption was one of the biggest pain points in 2020-21.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52