Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 59

Management Right-Sizing Global Business Services Government 59

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Chazey Partners

JANUARY 26, 2021

It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 52

Robotics Process Automation Global Business Services Automation Finance 52

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. In its seventh year, the Forum and the RPA & Smart Automation Germany Forum “represent a well-founded and results-orientated dialog without commercial interest.”

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Parul Jain. Practice Director. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

The Hackett Group

JULY 8, 2021

Understanding the sources of digital world-class performance. This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. For example, they have automated dissemination of 100% of purchase orders to suppliers, versus 70% for peers.

Analytics 52

Analytics Automation Design External Service Provider 52

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 52

Research Nearshoring Engineering Sourcing 52

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. We engaged in conversations surrounding the evolving transformation of work in global markets.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

Global Business Services 52

Global Business Services Research Analytics Marketing 52

Everest Group

DECEMBER 8, 2023

The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. This information was used to create customized pitch for the client.

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 52

Banking Analytics Finance Engineering 52

The Hackett Group

AUGUST 10, 2021

Digital Awards – In early July, The Hackett Group announced the winners of its 2021 Digital Awards , which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Research 52

Research Analytics Sales Finance 52

Everest Group

FEBRUARY 1, 2022

Ireland: Global companies are selecting Ireland for a mix of IT, Business Process (BP), and ER&D services, with most of the activity driven by technology firms, primarily to set up ER&D centers and digital CoEs across areas such as AI, cloud, and analytics. Latin America: .

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode. Or is it a symptom of the times?

Jobbing 52

Jobbing Flexibility Research Outsourcing 52

Zinnov

MAY 22, 2024

New business functions in the organization will be incubated and scaled in India, making the country a sandbox of breakthrough innovations. Global Business Services (GBS) has been a major trend across large companies. This will fuel the creation of new startups and accelerate e-commerce adoption in India.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Everest Group

AUGUST 25, 2023

Built a dedicated experience team focusing on enhancing experience across all stakeholder groups 25% Role limited to managing experience for internal network, i.e., different entities/BUs/GBS, and employees 29% Limited support currently, but area prioritized for 2023 18% Still in exploratory phase, with focus currently prioritized on BAU and other (..)

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

The Hackett Group

JULY 13, 2021

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78