Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JUNE 21, 2022

With the acquisition of SYKES by Sitel Group® in September 2021, the latter strengthened its automation and digital marketing capabilities, which could supplement Majorel’s suite of vertical-specific solutions, especially for the BFSI and e-commerce segments.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Everest Group

MARCH 23, 2022

The CoEs might target core operations, IT, talent, automation, or sourcing and vendor management, to name a few, and focus on optimizing and innovating various aspects of people, processes, and technology. Action #5 – Obsess Over Employee Experience.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. Tags: Digital Transformation Leadership Sourcing Strategy Procurement

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

SIG Speaks

JANUARY 13, 2023

Sourcing is a process that involves finding, selecting, evaluating, and managing suppliers for day-to-day and long-term purposes for goods and services needed in the organization/company. Sourcing involves four significant steps Assess , Analyze , Execute and Evaluate. . learn more. .

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

Everest Group

JULY 24, 2024

Best Regards Katrina Menzigian Vice President, Analyst Relations Engagement Thought Leadership Driving Sustainability in Retail and CPG Industry: A Business Model Transformation Approach | Report From Risk Mitigation to ESG Leadership: The Untapped Potential of Managed Detection and Response (MDR) | Report Decoding the EU AI Act: What it Means for (..)

Impact Sourcing 130

Impact Sourcing Pharmaceuticals Research Sourcing 130

Everest Group

NOVEMBER 30, 2023

The most common use cases are around rapid design, prototyping, and automation and streamlining of manual processes. Generative AI has been the talk of the town lately, and providers have not shied away from experimenting with gen AI use cases in sustainability either.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

FEBRUARY 7, 2025

Chess-based training provides a structured approach to developing these cognitive skills, making individuals more prepared for roles in AI model training, process automation, data annotation, and Information Technology (IT ) support. This rapid progress highlights the power of innovative approaches to workforce development.

Impact Sourcing 130

Impact Sourcing Sourcing Analytics Out-Tasking 130