Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. However, the Everest Group team quickly realized NextWealth’s operational model seamlessly combines the two worlds.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Information technology leaders and managers. How to adopt digitalization through a phased layering approach. Register for the webinar.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

31 West

JANUARY 12, 2023

These core areas are process, technology, data, and organizational change. Digital transformation of banking requires integrating information technology into all areas of the bank’s services. This integration means banks must leverage modern technologies, retrain their workforce, and upgrade system processes.

Banking 130

Banking Finance Automation Human Resources 130

31 West

DECEMBER 5, 2022

Information Technology Service Management is a set of tools and processes that manage IT services. Automating routine business tasks saves your workforce the manual labor and time to handle complex work. It automates most of your employees’ manual work, which gives them more time to focus on the business strategy and customers.

Information Technology 130

Information Technology Automation Management Efficiency 130

Everest Group

OCTOBER 24, 2023

Furthermore, enterprises are seeking AI-enabled automation and SRE-enabled operations to better manage their multi-cloud environments. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

SEPTEMBER 9, 2024

Additionally, major out-of-box integrations with large enterprise resource planning (ERPs) and other information technology (IT) assets are becoming increasingly common, enabling providers to cross-sell and upsell their services more effectively.

Management 130

Management Global Business Services Advisory Automation 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Automation Anywhere

DECEMBER 16, 2021

We’ve just highlighted more than 100 brilliant achievers in the field of automation--and now it’s time to party! Let’s start with a big thank you to everyone in our ecosystem who submitted almost 400 nominations for an Automation Anywhere Award. Thank you to our team at Automation Anywhere; we are so grateful for your support!”

Automation 52

Automation Co-Sourcing Engineering Sales 52

Everest Group

OCTOBER 2, 2023

They have invested in a host of avenues, such as Decentralized Clinical Trials (DCT), with many Information Technology / Business Process Outsourcing (IT/BPOs) companies partnering with DCT providers.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Automation Anywhere

OCTOBER 26, 2020

It synthesizes the best of a number of key IT areas, including DevOps, information technology service management (ITSM), and low code/no code to empower knowledge workers with self-service. Its numerous opportunities for automation significantly enhance productivity, making end-users more efficient and effective in daily tasks.

Supply Chain Management 97

Supply Chain Management Facilities Management Robotics Process Automation Automation 97

Automation Anywhere

OCTOBER 19, 2020

There is often some crossover and confusion over what makes up the roles of a front office and back office, making it difficult to know exactly where to prioritize business automation and increase efficiencies. For example, most online businesses couldn't function without support from the information technology department.

Robotics Process Automation 98

Robotics Process Automation Human Resources Sales Finance 98

Automation Anywhere

OCTOBER 14, 2021

Chatbots, and intelligent automation software bots in general, are helping financial institutions improve their customer service. Customers have also been making use of intelligent automation, particularly chatbots, during the pandemic. Some will be transitory such as 100% remote work and a 0% fed funds rate. million customers and 105.6

Service 98

Service Banking Robotics Process Automation Finance 98

Anexa

MARCH 18, 2022

Not that long ago, the alarm bells were being sounded with regard to automation and the detrimental impact it would have on the workforce. The expectation was that by investing in automation technologies, productivity gains would result in cost savings due to a reduction in employees. It’s a fact. What’s the takeaway?

Automation 52

Automation Robotics Process Automation E-Commerce BPO 52

3Pillar Global

JULY 29, 2024

Thankfully, modern technology is helping healthcare organizations overcome these hurdles by streamlining processes, enhancing patient care, and improving staff experience. Older versions of this technology often fail to deliver the productivity and efficiency gains providers expect. Contact us now to get started.

Healthcare 52

Healthcare Automation Administrative Insurance 52

31 West

DECEMBER 1, 2022

Add to this the ever-changing customers’ needs, and you’ll know why automation has become a priority for all businesses. It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. ServiceNow ITOM Module. ServiceNow ITAM Module. ServiceNow IRM Module. ServiceNow ITSM Module.

Finance 130

Finance Risk Management Risk Management Software 130

Automation Anywhere

OCTOBER 15, 2020

This is where automation comes in. Intelligent automation can minimize the workload by taking some of the repetitive, rule-based tasks off IT's plate. With automation, IT's daily workings can be transformed into seamless, mostly self-service operations. Then, in the next section, we'll see how automation can help.

Service 96

Service Out-Tasking Automation Jobbing 96

Groove Technology

OCTOBER 14, 2021

With the practical benefits that outsourcing brings, we understand that businesses will need to have a specific view on outsourcing information technology partners. The next step is to automate the testing process to avoid the tedious and error-prone manual testing of each software release.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

JUNE 29, 2022

This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services. About 50% of enterprises indicate automation, cloud adoption and data management as their top digital levers to achieve profitability and growth. About Everest Group.

Service 130

Service Research Information Technology Engineering 130

Forrester Digital Transformation

JANUARY 24, 2022

The Forrester Public Cloud Container Platform Wave results are in -- the standouts offer the broadest automation and ecosystems while embracing open source software.

Sourcing 130

Sourcing Automation Software Information Technology 130

Groove Technology

FEBRUARY 8, 2022

There Are Various Reasons Why Businesses Outsource Their Information Technology Services. The amount of money spent on information technology will rise worldwide. Many experts predict that global information technology spending will increase by 4% in 2021 and even more in 2022. What is IT outsourcing?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

APRIL 12, 2022

Impact on service providers During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Automation of high-frequency tasks can speed up processes and decrease human dependency on outsourcing partners.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Automation: Given the rise in digital transformation and the adoption of newer technologies, an automation-first strategy is imperative.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Go4Customer

SEPTEMBER 24, 2021

Information Technology Call Center Outsourcing is made easy with trained professionals at Go4customer and our Inbound, outbound, automated BPO services. With Weekly & Monthly reporting of leads.

Call Center 40

Call Center Automation Service BPO 40

SIG Speaks

JANUARY 13, 2023

SIG University Certified Intelligent Automation Professional (CIAP) program graduate Josh Millman discusses how automation processes have helped his organization and what they can do for yours. My name is Josh, and I recently completed the Certified Intelligent Automation Professional (CIAP) course with SIG University.

Automation 40

Automation Administrative Sourcing Information Technology 40

The Hackett Group

SEPTEMBER 21, 2023

The detailed analysis of current SG&A costs engaged proprietary performance benchmarks from The Hackett Group ® to quantify for the first time the potential impact Generative AI will have on SG&A, including finance, procurement, human resources, information technology, marketing, sales and other functions.

Advisory 105

Advisory Robotics Process Automation Research Automation 105

Hyland

JUNE 13, 2022

As digital transformation makes way for digital evolution, a state in which automation and digitization are continuously being iterated upon and optimized, many organizations find themselves dealing with situations nearly as challenging as those they were looking to improve with automation in the first place. Frost and Sullivan$.

Robotics Process Automation 98

Robotics Process Automation Human Resources Out-Tasking Automation 98

Everest Group

AUGUST 29, 2023

“Cybersecurity is just one component of cyber resilience, but, unfortunately, many enterprises fail to understand the subtle difference,” said Kumar Avijit, practice director of Information Technology Services at Everest Group.

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. As technology fundamentally enables new business models, organizations need to ensure they are using purpose-led metrics. Internal IT innovators can spark business growth and evolution.

Marketing 130

Marketing Efficiency Information Technology Government 130

Everest Group

AUGUST 9, 2023

Task Mining Products Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies.

Managed Services 130

Managed Services Automation Analytics Research 130

Capgemini

MARCH 16, 2022

In contrast to the automotive industry, where almost the entire global process is automated, a significant part of aerospace operations is still manually managed. technologies (AI & analytics, cloud and edge computing, cybersecurity, 5G, IoT, and data engineering) are converging at speed.

Manufacturing 98

Manufacturing Analytics Cybersecurity Engineering 98

Forrester Digital Transformation

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Software 246

Software Robotics Process Automation Information Technology Design 246

Forrester Digital Transformation

JUNE 2, 2022

It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […].

Robotics Process Automation 246

Robotics Process Automation Information Technology Design Analytics 246

Pure Moderation

DECEMBER 15, 2022

Different trends, such as cloud computing, automation, data security, strategic partnerships, and other technological advancements, have become norms. Higher Demand For Automation. To sustain the reality towards digital transformation, the business process outsourcing industry has started employing automation techniques.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Forrester Digital Transformation

JANUARY 5, 2022

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

Research 246

Research Management Information Technology Government 246

Forrester Digital Transformation

APRIL 12, 2022

Just like with self-managed infrastructure, the key to surviving SaaS outage is knowing the risks, implementing strategies to mitigate and control those risks, and then testing your strategy to make sure it works and everyone knows how to execute in the case of crisis.

Management 246

Management Supply Chain Management Information Technology Automation 246