31 West

FEBRUARY 22, 2023

The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. SysAid specializes in automating workflows. Its product range is divided into categories like IT operation, identity and access, enterprise service, and security information management.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

31 West

JULY 25, 2024

Leveraging the right customer service tools is your answer to all this. We’re in a world of social media, and one dissatisfied customer can bring with it a plethora of negative reviews and statements regarding your business – so you have to get your customer experience offering right from the get-go.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

31 West

MARCH 15, 2023

IT has become a priority for small to medium-sized businesses (SMBs) today. For example, it can help train employees, provide better tools for automation and remote access, and all the while generating profit. With ConnectWise CPQ, your sales team can use quote templates and automate workflows and pricing. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

JANUARY 30, 2023

It uses AI and bots to present information in an easy-to-understand format. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. Then you have the employee workflows that aim to make IT simpler for agents and let them access the right information as and when they need it.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Perficient Digital Transformation

JANUARY 5, 2024

Organizations rely on continuous automation and testing (CAT) services to build business applications faster, with higher quality, and at scale to meet increasing market demands. Reliance on manual testing is slowly decreasing, however, organizations face challenges upskilling testers into automation engineers.

Automation 64

Automation Service Right-Sizing Manufacturing 64

Obobo

APRIL 5, 2023

What Is A Vendor Information Management System? Look no further than a Vendor Information Management System (VIMS). What is a Vendor Information Management System? A vendor information management system (VIMS) is a tool used by organizations to track and manage information about their vendors.

Management 52

Management Reduced Costs Right-Sizing Automation 52

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Automation Right-Sizing Out-Tasking 130

31 West

MARCH 13, 2023

Automation is needed more now than ever. Workflow Automation A Proactive Approach Robust Security Uninterrupted Communication Excellent Incident Management Self-Service Portal Seamless Integration A Scalable Solution Works for All Improve Employee Productivity 1. Workflow Automation IT tools are all about automation.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. It has varying plans, each catering to businesses of different sizes and requirements. The software is mainly known for its user-friendly interface and easy setup options.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 25, 2023

We will go through several consideration factors to help you decide on the right software choice for your business. It also offers a service desk ticketing, automation, and enhancement module. It can be a good choice for small and medium-sized businesses. Autotask can be used by small, medium, and large-sized companies.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities. out of 5 (1747 user ratings) 4.5

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? To help you make an informed decision, we’ve curated this detailed comparison guide that will walk you through the features and USPs of each software.

Software 130

Software Automation Right-Sizing Accounting 130

31 West

AUGUST 25, 2022

For the sake of future problem-solving, it may be beneficial to collect information from each opened ticket. Processing those annoying recurrent issues will be simple if this information is centrally located and you are in constant communication with your staff. A CRM with service automation integration makes this simple to accomplish.

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

IBM Services

MAY 1, 2023

However, regardless of your cloud cost optimization strategy, achieving operational excellence at scale and taking advantage of the elasticity of the cloud requires software that optimizes your consumption simultaneously for performance and cost—and makes it easy for you to automate it, safely and confidently.

Right-Sizing 84

Right-Sizing Engineering Accounting Automation 84

Perficient Digital Transformation

DECEMBER 5, 2022

Automation for Automation – An Executable Framework for DevSecOps. In an age where automated Continuous Integration and Continuous Delivery (CI/CD) is becoming more and more critical to the success of any organization, why are we still building our DevSecOps environments by hand? to modify our automation tool ecosystem.

Automation 64

Automation Out-Tasking Government Software 64

The Hackett Group

SEPTEMBER 10, 2024

Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes. Selecting the right CLM partner can unlock substantial benefits – from reduced cycle times to improved risk management – ultimately strengthening their competitive position.”

Software 116

Software Management Advisory Risk Management 116

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. What is ZenDesk? What is SysAid?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

MARCH 8, 2023

ServiceNow Roadmap: What Exactly It Is Every business, irrespective of its size and nature, relies on team collaboration. These give your teams a clear picture of the steps they should take to ensure everyone is on the same page and is following the right direction. Roadmaps are not the project tracker.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

Groove Technology

DECEMBER 16, 2024

Project managers seeking insights into the Agile methodology often find themselves overwhelmed by fragmented information and conflicting opinions about its implementation. Understanding both advantages and disadvantages of the Agile methodology is crucial for making informed decisions about project management approaches.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Globalization Partners

MARCH 3, 2022

Nowadays, there are plenty of software tools that can maximize the efficiency and accuracy of your recruitment process to ensure you’re hiring the right people. A solid recruitment tech stack lets you collect insightful data, analyze your findings, and use this information to make well-informed hiring decisions.

Out-Tasking 110

Out-Tasking Right-Sizing Jobbing Software 110

Groove Technology

SEPTEMBER 26, 2024

However, choosing the right outsourcing partner is a complex process. By the end of this post, you will have a clearer understanding of the options available and be better equipped to make an informed decision that accelerates your business growth. It offers a blend of technical expertise and client-centric approaches.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Groove Technology

SEPTEMBER 26, 2024

Choosing the right outsourcing partner is critical; a good decision can lead to timely deadlines, substandard software, or cost overruns. How to Choose the Right Software Development Outsourcing Partner Defining Your Digital Blueprint Before scouting for an outsourcing ally, crystallize your project's DNA.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

31 West

JULY 10, 2024

This includes managing, tracking, and storing information about your company’s current and potential customers, to further analyze and process it in order to constant improvements in this sphere. This can be such automation tasks as email campaigns, social media management, and lead nurturing.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

31 West

APRIL 16, 2024

Strengthened Security Culture – A well-informed staff is your frontline defense against cybersecurity threats. By offering a repository of FAQs, troubleshooting guides, and automated diagnostics tools, companies can create an environment where solutions are just a few clicks away.

Software 130

Software Labor Costs Out-Tasking Outsourcing 130

inDinero

DECEMBER 13, 2021

Choosing the right one for your firm will depend on a variety of factors. Secure Storage : If your customers are trusting you with their personal information, you owe it to them to keep it secure. 4 Automated Accounting Trade-offs That You May Not Have Considered. Quickbooks vs. NetSuite: Which One is Right For You?

Accounting 105

Accounting Software Inventory Management Data Entry 105

Offshore India Data Entry

FEBRUARY 29, 2024

It’s no wonder the global Legal Process Outsourcing market size is expected to grow to $62 billion by 2027. Rigorous protocols and automated workflows prevent common oversights. Advanced technologies like optical character recognition extracts information accurately across high volumes.

Data Entry 105

Data Entry Outsourcing BPO Offshoring 105

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. Kanban: A lean approach focusing on visualizing workflow and continuous delivery.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

JUNE 29, 2023

Here are some of the top benefits: Flexibility and Scalability Cost-Effectiveness Faster Recovery Time Simplified Testing and Compliance Geographic Redundancy Ease of Management Enhanced Security Measures Automated Protection 1. On the other hand, cloud-based disaster recovery can offer automated protection.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

Perficient Digital Transformation

JUNE 7, 2023

Marketing automation is the use of technology to automatically handle marketing operations and multifaceted campaigns across several channels. To boost income and maximize productivity, marketing and sales teams employ marketing automation to automate online marketing campaigns and sales activities.

Automation 52

Automation Marketing Right-Sizing Sales 52

31 West

MAY 4, 2024

Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. One of the leading CRM providers, Salesforce has become the best choice for all sizes and types of businesses. HubSpot Academy is a good source of information for those struggling with the setup part.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Groove Technology

SEPTEMBER 26, 2024

11 Reasons to Outsource Software Development Software development outsourcing has become a go-to strategy for businesses of all sizes. Automated testing tools and rigorous manual testing processes ensure the software is reliable and bug-free, but these services come at a premium. No, outsourcing can benefit companies of all sizes.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

Paysquare

SEPTEMBER 16, 2024

Efficient payroll management systems today integrate automated calculations, tax filing, and employee self-service portals, ensuring accuracy, security, and flexibility. Real-Time Analytics and Dashboards – Provides customizable dashboards and reports with real-time payroll insights and enables informed decision-making and financial planning.

Payroll 52

Payroll Automation Regulations Administrative 52

Groove Technology

SEPTEMBER 27, 2024

Selecting the right outsourcing partner is pivotal, requiring careful consideration of technical expertise, communication proficiency, and cultural alignment. Address this by implementing comprehensive non-disclosure agreements (NDAs) and defining contract ownership rights. Who is Suited for Outsourcing Software Development?

Software 130

Software Outsourcing Offshoring Right-Sizing 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. The best part is the entire marketing workflow can be automated.

Sales 130

Sales Inventory Management Analytics Automation 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Evaluate your needs: Assess your current IT infrastructure and identify areas that could benefit from outsourcing.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130