Everest Group

MARCH 17, 2023

Managing General Agents (MGAs) and wholesalers are becoming increasingly relevant in the insurance ecosystem due to the unique advantages they have over brokers/agents. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Everest Group

MAY 19, 2022

With increased cyber attacks and data breaches post-pandemic, cyber insurance to protect against the rising digital threats is growing in demand. Cyber insurers can benefit by partnering with service providers to seize opportunities for growth and profitability in this fast-growing market. Read on to learn how. .

Insurance 130

Insurance Marketing Cybersecurity Engineering 130

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Insurance 100

Insurance Advisory Research Right-Sizing 100

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

IBM Services

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 103

Insurance Automation Regulations Reduced Costs 103

Automation Anywhere

SEPTEMBER 22, 2020

Automation is an exciting area for healthcare industry players — particularly healthcare payers — to invest in. This means taking a closer look at Robotic Process Automation (RPA) to automate business processes. These processes are prime candidates to automate immediately. Ignore them for now.

Healthcare 97

Healthcare Automation Data Entry Robotics Process Automation 97

Everest Group

AUGUST 14, 2024

Linkedin Live Reimagining the TPA: Making Digital Human August 14, 2024 Catch Everest Group’s Ronak Doshi in this upcoming panel, where fellow industry experts will join him to discuss how to reimagine the third-party administrator (TPA) space and bring in efficiencies, automation, and integration needs within the TPA construct.

Insurance 147

Insurance Administrative Sourcing Efficiency 147

Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. Data completeness – Various data sources typically exist within an organization.

Automation 115

Automation Sourcing Sales Service 115

Everest Group

FEBRUARY 2, 2023

Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. Automating other processes Blockchain can also help automate certain processes within banks by allowing them to create smart contracts. What is the future of blockchain?

Banking 246

Banking Service Right-Sizing Automation 246

IBM Services

MAY 1, 2023

In this first of two posts, I investigate the anatomy of artificial intelligence and its impact on insurance. Artificial intelligence applied to insurance The insurance industry has always made extensive use of data and algorithms, such as in the calculation of insurance premiums.

Insurance 80

Insurance Customer Service Automation Information Technology 80

Everest Group

NOVEMBER 16, 2022

Adoption of task mining solutions can not only help enterprises achieve cost savings and operational efficiencies by optimizing and automating tasks, but also enhances employee experience through better resource allocation. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. Only 6% of businesses are not considering using RPA for their intelligent automation strategies. What is intelligent automation ? That automation technology could be RPA. Reality is much different from this ideal.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Automation Anywhere

MARCH 4, 2021

Each of these areas includes many tasks that are often performed manually by multiple employees such as interpreting incoming forms, accessing multiple data sources, verification and reconciliation, transferring data between disparate systems, and generating reports, notifications, and alerts.

Healthcare 96

Healthcare Automation Out-Tasking Data Entry 96

Everest Group

NOVEMBER 28, 2023

The Managing General Agent (MGA) sector is a bright spot in a turbulent insurance market. Technology investments and strategic partnerships will be key to redefining risk and driving innovation for these specialized insurance agents/brokers. The data provides a compelling sense that MGAs have a bright future ahead.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Automation Anywhere

DECEMBER 3, 2020

Until recently, Robotic Process Automation (RPA) software bots have been employed in businesses primarily to streamline and accelerate tasks for back-office functions such as finance and accounting and human resources. And there are a variety of ways of working with those bots to get the maximum benefit from leveraging intelligent automation.

Collaborations 97

Collaborations Automation Robotics Process Automation Finance 97

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 130

Management Sourcing Analytics Insurance 130

Perficient Digital Transformation

JULY 3, 2024

Data Integration : Seamlessly connect with your Salesforce data and external sources to populate dynamic content within your UIs. Workflow Automation : Streamline processes by integrating logic and actions into your OmniScript flows. The FlexCard displays this information uniformly, even if it has come via multiple sources.

Insurance 111

Insurance Sourcing Automation Reduced Costs 111

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI. Education 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

JUNE 27, 2024

Here is our take: The demand for technology levers such as automation and AI will rise from banks looking to become more digital Financially distressed banks could look for sale or carveout of their loss-making divisions to revive profits Banks that have restructured their business divisions may revisit their sourcing strategies.

Banking 147

Banking Outsourcing Service Sales 147

Perficient Digital Transformation

JULY 19, 2023

One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. Cost effective and pay-as-you consume model through DaaS or VDI Embracing Banking 4.0

Banking 130

Banking Cybersecurity Insurance Analytics 130

Automation Anywhere

APRIL 28, 2021

Many of those experiences can be avoided by call centers employing intelligent automation that combines Robotic Process Automation (RPA) with artificial intelligence (AI) and machine learning (ML). Take insurance, for example. Wait times, errors, and the need to repeat information can be reduced. Explore the Store Today.

Customer Service 98

Customer Service Call Center Robotics Process Automation Service 98

Everest Group

APRIL 9, 2024

The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” We have seen a consistent insourcing trend among leading global banks, insurers, consumer packaged goods firms, healthcare and life-sciences companies, and manufacturers.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

NoonDalton

JULY 29, 2024

Leveraging advanced technologies like Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) can significantly streamline operations and enhance efficiency. By outsourcing these automation solutions, businesses can better allocate resources, adapt to market changes, meet customer demands, and maintain a competitive edge.

Automation 52

Automation Robotics Process Automation Healthcare Data Entry 52

Everest Group

APRIL 12, 2022

Impact on service providers During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Yet, Rupay’s technology operations are partially sourced by an American technology provider. Short-term strategy 2.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Yet, Rupay’s technology operations are partially sourced by an American technology provider. Impact on service providers . Short-term strategy.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

ScaleHub

FEBRUARY 9, 2022

Today we’re pleased to share the story of how one of Germany’s largest public health insurers achieved instant scalability with ScaleHub. . Implementing a business process automation platform and optical character recognition (OCR) had helped one of Germany’s largest public health insurers to automate its business processes.

Insurance 52

Insurance Out-Tasking Automation Regulations 52

AS White Global

AUGUST 10, 2022

In recent years, insurers have relied on outsourcing insurance services to give them a significant edge in this highly competitive industry. Insurance companies have had to adapt to changes in regulations and to their customers’ evolving needs in response to the pandemic situation. Optimising operations for maximum efficiency.

Offshoring 52

Offshoring Insurance Service Data Entry 52

Everest Group

SEPTEMBER 9, 2024

Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130

Marketing Service Cybersecurity Banking 130

AS White Global

AUGUST 10, 2022

In recent years, insurers have relied on outsourcing insurance services to give them a significant edge in this highly competitive industry. Insurance companies have had to adapt to changes in regulations and to their customers’ evolving needs in response to the pandemic situation. Optimising operations for maximum efficiency.

Offshoring 52

Offshoring Insurance Service Data Entry 52

Neo Group

APRIL 6, 2022

Neo Group is a leader in sourcing, with a two decade heritage in advisory services for the world’s largest corporations. For over 22 years, they have enabled incredible business outcomes through collaborative solutions that have secured our market-leading position in the sourcing advisory & governance services space.

Sourcing 52

Sourcing Co-Sourcing Global Sourcing Advisory Advisory 52

Perficient Digital Transformation

APRIL 4, 2023

Our client’s health plan wanted to eliminate its manual, paper-heavy consumer health insurance enrollment process and replace it with a modern front-end application and portal for beneficiaries and brokers. We used Health Cloud to integrate data from disparate sources and leveraged Omnistudio to automate previously manual processes.

Healthcare 98

Healthcare Insurance Manufacturing Collaborations 98

Paysquare

SEPTEMBER 9, 2024

Payroll automation has become an essential component for modern organizations looking to enhance their efficiency and accuracy. By automating various payroll processes, companies can significantly reduce the administrative burden, minimize errors, and ensure timely and compliant payroll operations.

Payroll 52

Payroll Automation Data Entry Administrative 52

Perficient Digital Transformation

JULY 22, 2022

Are members coming to your site more at the beginning and end of the year, as insurance policies are updated and they seek out information, or in the month of December, as patients look to schedule last-minute appointments and use whatever remains in FSA accounts? A persona is a fictional character created as a proxy for a target audience.

Healthcare 111

Healthcare Sourcing Regulations Analytics 111