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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. They can expand their capabilities with IT services encompassing everything from help desk support to software development and cloud migration.

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What Is ESM, and Why Is It Important?

Automation Anywhere

ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements. AUTOMATE ESM WITH RPA.

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Senior Analyst – Cloud Services

Everest Group

This person should have: 2 to 5 years of experience in one of the following Global sourcing advisory firms Global sourcing focused teams within management consulting firms Solution design / Price to win / Bid management teams within Tier 1 IT Service providers or Service Providers focussed on Cloud Managed Services Solution / commercial teams within (..)

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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

These companies have been serving GCCs historically across the life cycle including GCC set-up support, primarily on the services side Big-4 consulting firms: Firms like EY, Deloitte, PwC, and KPMG fall into this category.

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Be Like a Duck. But Below the Surface, You’d Better Be Paddling Like Hell | Blog

Everest Group

Ideally, GBS should be viewed as a type of managed services model, with full purview over delivery location decisions A well-defined strategy should be in place, with clearly articulated and previously communicated principles backed with data as to what should go where (also known as sign on the door).

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Drupal CMS & Acquia Cloud Platform: How to Create Powerful Digital Experiences for City Websites

Perficient Digital Transformation

These are forecasted to be the top digital transformation trends in 2023. Before diving in, let us take a closer look at the government’s digital transformation trends.

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Susanne Richter-Wills joins ScaleHub as Vice President Sales EMEA

ScaleHub

In this crucial role, Susanne’s responsibilities will include: Strategic positioning of ScaleHub’s managed service offering within our target markets (BPOs & Shared Service Centers for insurers and banks). New business development.

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