Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

JULY 23, 2024

Among these, we understand that the number of vendors, their size, and their control lists significantly influence the scope of managed services and, consequently, the managed services pricing. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Our clients include leading global companies, service and technology providers, and investors.

Human Resources 147

Human Resources Research Retail Manufacturing 147

Everest Group

JANUARY 18, 2024

Our areas of focus include enterprise networks, software, managed services, end user services and automation. Services include strategy, sourcing, program execution, change management, communications and governance. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Hyland

JULY 19, 2022

You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives.

Cybersecurity 145

Cybersecurity Automation Flexibility Service 145

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Everest Group

JANUARY 17, 2023

Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Source: Everest Group. Pre-built templates. Collaborative development. Sample outputs.

Research 130

Research Collaborations Sourcing Design 130

Everest Group

JANUARY 16, 2023

A global slowdown may force enterprises to review new or large investments, expansions, or CXM sourcing decisions, directly impacting the CXM outsourcing industry. In a global slowdown, enterprises look for short-term cost wins and quick and tangible benefits from their investments.

Outsourcing 130

Outsourcing Retail Flexibility Manufacturing 130

31 West

JANUARY 11, 2021

A customer service that communicates with a customer instantly makes a customer happier and in turn, helps in the business growth altogether. In asset management and IT management services, help desk software tools maintain a healthy connection with the customers by resolving their issues. UI is plain and simple. ?

Software 130

Software Management Customer Service Sourcing 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Everest Group

JUNE 28, 2023

Considering these findings, the following framework provides an overview of disruptions BFSI enterprises face and outlines the actions to offset them: Source: Everest Group 2023 BFSI enterprises need to act swiftly and effectively to mitigate the impact of these disruptions. approach and seamlessly launch related businesses and products?

Banking 130

Banking Cybersecurity Insurance Analytics 130

Hyland

SEPTEMBER 16, 2022

Open source for the win. A famous developer of open source software for enterprise IT has been unlocking the potential of its Alfresco platform since 2008. Process automation changes financial outlooks in Africa. Linux and Hyland: Partnering for open source success. CommunityLIVE 2022 in Nashville is a wrap.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse.

Co-Sourcing 130

Co-Sourcing Outsourcing Efficiency Government 130

Perficient Digital Transformation

FEBRUARY 23, 2023

Adopting Digital Health Platforms To support digital transformation initiatives, DHP technologies and services enable healthcare organizations to be more proactive and agile in sourcing and implementing new business capabilities.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Paysquare

OCTOBER 15, 2023

Therefore, the higher officials must think wisely and invest in AI software for payroll management. What is Payroll automation and integration? An integrated or automated payroll system is a constructive and more straightforward approach to managing a company’s payroll.

Payroll 52

Payroll Automation Software Out-Tasking 52

Paysquare

SEPTEMBER 4, 2023

In this article, we have discussed what payroll challenges small and medium organizations face and how payroll management services can help you mitigate issues. Taxes are complicated and every small and medium organization requires support to automate calculations, avoid errors, and manage compliance.

Payroll 95

Payroll Out-Tasking Managed Services Insurance 95

31 West

APRIL 16, 2024

Overall, HubSpot is your go-to CRM solution for automating the above key areas of your business. Logging their activities on your website and tracking their interactions are important for better customer management. Now, all tasks can be managed within HubSpot. Let’s get to the best features of HubSpot.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Hyland

NOVEMBER 21, 2022

Digital access management (DAM). The accounts payable (AP) crowd came out strong for automation, with goals to automate AP and integrate robotic process automation (RPA). While AP departments were a significant portion of automation priorities, insurance claims automation and HR were also called out. >

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Or is it a symptom of the times? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode. The GBS model must be stable and accepted by key stakeholders.

Jobbing 130

Jobbing Flexibility Research Management 130

Amzur

OCTOBER 8, 2024

By breaking down monolithic applications into smaller, independent components and automating their deployment and management, containerization and Kubernetes enable organizations to achieve flexibility, scalability, and efficiency. Automated monitoring ensures rapid detection and resolution of issues.

Healthcare 104

Healthcare Automation Efficiency Flexibility 104

IBM Services

SEPTEMBER 18, 2023

Siloed processes can become integrated by using intelligent workflows, which help enable seamless and automated exchange of financial, informational and physical supply chain data in one distributed network. It can help connect disparate and disconnected manual processes and platforms to a data-driven and connected trade ecosystem.

Finance 87

Finance Banking Regulations Advisory 87

IBM Services

MAY 12, 2023

IBM’s recommendations included API-specific improvements, bot UX optimization, workflow optimization, DevOps microservices and design consideration, and best practices for Azure manage services. Currently, data centers are a significant source of organizations’ energy usage and carbon emissions.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78

IBM Services

NOVEMBER 8, 2023

TR9 — announced in October, we listened to feedback from our IBM i Advisory Councils and prioritized advancements in ease of use, productivity, and automation with enhancements to Navigator for i and new additions to SYSTOOLS for automating Db2 for i. Red Hat Ansible Automation Platform components now run natively on IBM Power.

Advisory 96

Advisory Banking Automation Design 96

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Watsonx allows enterprises to effortlessly generate conversation transcripts with live agents or automate Q&A sessions.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

IBM Services

SEPTEMBER 11, 2023

Forrester’s 2022 Total Economic Impact Report for Data Management highlights the impact Db2 and the IBM data management portfolio is having for customers: Return on investment (ROI) of 241% and payback <6 months. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Services

FEBRUARY 1, 2024

System consolidation You want to reduce the solution footprint and by doing so, reduce infrastructure cost and help shift toward a single source of truth across different components. In addition, you want an automated resource management and industry specific functions such as sales and customer support at the core of operations.

Advisory 91

Advisory Right-Sizing Infrastructure Costs Retail 91