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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246
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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217
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Pharmacovigilance (PV) Operations PEAK Matrix® Assessment

Everest Group

Regional variations in drug safety reporting requirements further compound compliance challenges across diverse markets. These providers bring proven drug safety process frameworks, highly trained PV professionals, and localized regulatory expertise, including qualified persons for PV, ensuring seamless compliance across global markets.

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Capital Markets IT Services PEAK Matrix® Assessment 2024

Everest Group

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient Digital Transformation

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA.

Banking 111
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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. However, this responsibility does not come with a blank check, and leaders are still challenged to reduce support costs.