Future of Digital Sourcing Outsourcing

JUNE 15, 2021

How to Future-Proof Customer Service Strategies. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers being new to digital services, of which 90% intend to continue their newfound habits post-pandemic, according to Bain & Company.

Customer Service 64

Customer Service Service Offshoring Nearshoring 64

Perficient Digital Transformation

OCTOBER 11, 2022

Based in Schaumburg, Illinois, and with offshore development center operations in Chennai, India, Ameex provides award-winning agile software development expertise, and has extensive capabilities across commerce and content solution offerings. Scaling Globally to Drive Real Results for the World’s Biggest Brands.

Nearshoring 64

Nearshoring Offshoring Engineering Retail 64

Zinnov

OCTOBER 22, 2021

Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov. An enterprise may have realized that there is a need for an Automation COE , maybe even built a few automations and defined some key objectives. Build Operate Transfer Model for an Automation COE.

Automation 52

Automation Offshoring Government Outsourcing 52

Perficient Digital Transformation

MARCH 16, 2023

If you would like to speak to a Perficient financial services representative about your client remediation needs or to arrange a free 1-day analysis with one or more of Perficient’s financial service strategists, click here.

Nearshoring 64

Nearshoring Right-Sizing Offshoring Regulations 64

Everest Group

APRIL 11, 2024

Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. Activity in offshore locations experienced an increase, providing evidence of post-COVID economic recovery, particularly in India and China; however, offshore activity has not yet reached pre-COVID levels.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Intugo

JUNE 19, 2023

Simply put, the definition of outsourcing is the practice of obtaining goods and services from an outside provider. Even more important than goals like increasing agility or improving service quality. Robotic and cloud process automation (RPA) is at stake. Offshoring. Nearshoring. What is outsourcing to Mexico?

Outsourcing 52

Outsourcing Labor Costs Nearshoring Offshoring 52

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. Watching global capital markets over the past few years has been a rollercoaster ride of issuances and investments.

Retail 52

Retail Marketing Banking Offshoring 52

NoonDalton

JULY 20, 2022

Customer support centers can go down, which can lead to subpar service and lost opportunities. A BPO provider can provide continuity in a number of ways, including by using the cloud, dispersing their employees, and automating tasks. COVID-19 taught many businesses the painful lesson of how quickly an organization can go offline. .

BPO 98

BPO Data Entry Out-Tasking Outsourcing 98

TTEC

JANUARY 17, 2022

Every customer service interaction is unique, each requiring its own combination of channels and tools. An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. What is an IVR? What is a chatbot?

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. Overseas (Offshore) – This involves outsourcing to a company in another part of the world.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

3Pillar Global

MARCH 15, 2021

Earlier in this series, we looked at different outsourcing models—nearshore, offshore, onshore—along with the pros and cons that come with each option. Polish outsourcing firms also offer a variety of services, including software development and IT operations. They further provide cost-effective access to top tech talent.

Software 52

Software Outsourcing Nearshoring Government 52

Obobo

DECEMBER 14, 2022

Global sourcing is the procurement of goods and services from suppliers in multiple countries. The global sourcing definition can be broken down into three main components: -Procurement: The act of acquiring goods or services. Global sourcing is the procurement of goods and services from suppliers in multiple countries.

Sourcing 40

Sourcing Labor Costs Nearshoring Out-Tasking 40

Zinnov

OCTOBER 20, 2021

Mexico’s geographic boon (proximity to US), government initiatives, workforce skilled in technology, and mature infrastructure has made it a near/offshoring pivot across the globe. Developing a nearshore COE in Mexico has helped leaders be up to date with project developments due to its close proximity to the U.S. Start-up Ecosystem.

Nearshoring 52

Nearshoring Engineering Manufacturing Government 52

Premier BPO

AUGUST 19, 2021

The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. Outsourcing information-based business services that need a highly skilled/educated resource or subject-matter expert. Offshoring. Nearshoring.

BPO 52

BPO Outsourcing Offshoring Call Center 52

IBM Services

JANUARY 31, 2024

With rising consumer and stakeholder expectations around ethical and responsible supply chains, who supplies your organization’s goods and services is also a C-suite consideration. Think of it this way: sourcing is the “who” (the suppliers themselves) and procurement is the “what” (goods and services).

Sourcing 98

Sourcing Strategic Sourcing Supply Chain Management Outsourcing 98

3Pillar Global

MARCH 15, 2021

Companies are increasingly looking toward outsourcing to take advantage of AI, machine learning, Robotics Process Automation (RPA), the IoT, and other technologies that help them move faster and make better business decisions. Here, a nearshore company might work best. Time zone compatibility, however, is less of an issue.

Software 52

Software Outsourcing Nearshoring Out-Tasking 52