Perficient Digital Transformation

FEBRUARY 2, 2022

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. As enterprises continue to invest in automation, selecting the vendor with the right platform to meet your business’ demands is paramount.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

31 West

NOVEMBER 2, 2022

A service desk is primarily accountable for delivering support to IT service users. So, an efficient service desk develops the base for a delightful user experience. Businesses, irrespective of size and type, have customers who expect top-notch service. 10 Service Desk Best Practices for Excellent User Experience.

Service 130

Service Software Automation Outsourcing 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

31 West

SEPTEMBER 7, 2022

Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors? Do you always feel like you are missing out on something vital to being a dominant competitor? This is where Managed Service Providers (MSP) step in (you hear the drumroll?

Managed Services 130

Managed Services Management Service Out-Tasking 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Reduce time spent on recruitment.

Software 246

Software Outsourcing Right-Sizing Engineering 246

31 West

SEPTEMBER 8, 2022

IT Service Outsourcing is a precious option for you to pick, especially if you feel like your business is sinking. Consider becoming one of them to get back on your feet and stay in the game by letting an IT service outsourcing provider do the leg work for you. All you need to know about IT service outsourcing is here in this article.

Outsourcing 130

Outsourcing Service Cybersecurity Out-Tasking 130

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

IBM Services

NOVEMBER 7, 2023

But the answer may be much simpler than it seems: automation. When AI is integrated into automation technology it’s referred to as “intelligent automation,” and it’s a high-impact way for businesses to put generative AI to work. Why automation?

Automation 90

Automation Engineering Out-Tasking Administrative 90

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. Automated impact analysis In business, every decision contributes to the bottom line. Efficient cloud migrations McKinsey predicts that $8 out of every $10 for IT hosting will go toward the cloud by 2024.

Service 97

Service Regulations Engineering Banking 97

Redial

APRIL 14, 2023

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, in this blog, we will talk about the incredible factors and our vision to take our services to the next level. You want to know how we can help? Let’s talk.

BPO 130

BPO Service Business Process Outsourcing Offshoring 130

Groove Technology

OCTOBER 14, 2021

A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality. Outsourcing is a corporate engineering practice in which a third-party vendor is assigned a company task, process, function, or component. Risk reduction.

Software 246

Software Outsourcing Management Out-Tasking 246

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Groove Technology

SEPTEMBER 5, 2021

And stand out among thousands of others? Through this article, let’s find out what will be the prerequisites in identifying a great app on the market today. Location-based services, geolocation and banking, for tracking, ticketing and recent mobile health applications. What makes these apps so popular? Fast & Stable.

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. Using a mobile app to reach out to customers is ideal for large and small businesses. Businesses can use mobile apps to reach out to customers and increase sales and revenue. By offering mobile app services in your business, you are certain to stand out from the fray.

Service 130

Service E-Commerce Retail Out-Tasking 130

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. AI is helping to diagnose illnesses, inform us how to stock inventory levels for the next quarter, and cull out the best job candidates from thousands of resumes. RPA helped provide almost instantaneous service to clients.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

31 West

MARCH 31, 2024

This cloud-based customer service management tool offers excellent versatility, as it works for businesses across multiple industries. Whether you have a retail store, an eCommerce platform, or provide after-hour call center services , Zendesk is an ideal way to manage the most crucial aspect of your business – your customers.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

31 West

AUGUST 17, 2022

In IT services, a ticket refers to a service request to fix any issue faced by the end-users. Your IT help desks perform regular tasks like updating software, checking security systems, etc. They can manage these tasks by creating a ticket for common assignments. So, let’s scroll down to go deeper on the matter.

Customer Service 130

Customer Service Out-Tasking Automation Efficiency 130

IBM Services

SEPTEMBER 29, 2023

In response, we are going lay out possible steps to take. We also provide some directions on how to script and possibly automate these administrative tasks: An inactive trusted profile before it is removed from access groups. If cleaned up, their associated tasks may fail.

Automation 82

Automation Engineering Administrative Accounting 82

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

JULY 1, 2022

A Managed Service Provider (MSPs) uses RMM software to remotely monitor clients’ networks, endpoints, and devices. And the best RMS software should be able to do these tasks of MSPs in an efficient and time-saving manner by automating repeated network processes. But all the RMM software doesn’t provide all that you need.

Software 130

Software Automation Out-Tasking Right-Sizing 130

31 West

MARCH 13, 2023

Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively. Let’s check out the 10 benefits of using ServiceNow for your business. Workflow Automation IT tools are all about automation.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

Offshore India Data Entry

MAY 21, 2024

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. It’s a catalyst for innovation, opening up new service offerings and opportunities for BPO companies.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

31 West

APRIL 16, 2024

HubSpot works for all – be it a help desk company offering after hours call handling service or a small retail store that wants a robust CRM solution. Customer Service : It consists of the ticketing system that helps your support service department track user queries from the initiation phase to the resolution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT. This has to be highlighted.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Metasource

APRIL 18, 2023

Continue reading to find out. Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. What Does It Mean to Go Paperless? Ready to get started?

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. Forrester has taken this one step further and predicted that 70% will be automated by the end of this year. 90% of automated inquiries doesn’t necessarily mean a 90% reduction in workforce.

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

31 West

APRIL 16, 2024

Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies.

Software 130

Software Labor Costs Out-Tasking Automation 130

31 West

SEPTEMBER 12, 2022

If you are crunched for resources, consider partnering with an MSP and exploring their outsourced helpdesk services. Automate Repetitive Tasks. Thus, look at software or practices to help you get the most out of your existing customer support process. This, in turn, affects customers as the quality of service drops.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

SEBPO

AUGUST 7, 2024

Lack of Automation 4. If you do not apply resources strategically to combat your company’s scaling challenges, you’ll likely overspend, burn out your employees, or introduce additional inefficiency. The absence of automation hampers scalability, reduces precision, and can diminish the effectiveness of your Ad Operations.

Out-Tasking 105

Out-Tasking Data Entry Automation Nearshoring 105