Perficient Digital Transformation

OCTOBER 6, 2021

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. As enterprises continue to invest in automation, experienced consulting partners play a key role in integrating RPA and supporting development of the automation fabric.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. What Is Intelligent Automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Finance Human Resources 144

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). That’s due to the old programmer adage, “garbage in, garbage out.” It just speeds them up.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

SEBPO

JULY 17, 2024

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Automation sped up our productivity.

Automation 52

Automation Data Entry Out-Tasking Finance 52

Offshore India Data Entry

NOVEMBER 6, 2024

New updates in artificial intelligence and machine learning are rolling out progressively and are conquering the BPO data entry sector. Recently, data entry service providers began to incorporate AI and machine learning in data entry BPO services, and the impact is nothing short of efficiency.

Data Entry 52

Data Entry BPO Service Automation 52

31 West

OCTOBER 10, 2024

Although the factors above also play a significant role, improving customer service for eCommerce brings significant value. How do you ensure your company delivers the utmost customer support services to every client who needs them? What Is eCommerce Customer Service?

Customer Service 130

Customer Service Service Customer Support Sales 130

Metasource

OCTOBER 14, 2024

When it comes to cutting costs and optimizing workflows, traditional mailrooms are beginning to stick out like sore thumbs in our digital world. Through the use of AI and automation, digital mailrooms are now more efficient and cost-effective than ever. Physical mailrooms are simply burdensome. That’s where digital mailrooms come in.

Automation 52

Automation Management Out-Tasking Labor Costs 52

Perficient Digital Transformation

AUGUST 2, 2024

In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity.

Automation 59

Automation Retail Out-Tasking Operational Costs 59

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Automation Anywhere

OCTOBER 6, 2021

As with larger enterprises, small and medium-sized businesses (SMBs) are discovering that automation is essential for staying competitive in uncertain economic times. Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. RPA functionality is accessed from a standard web browser.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Perficient Digital Transformation

OCTOBER 3, 2024

In today’s world, automation and self-service is all around us. From self-order tablets at restaurants to self-checkout lanes at grocery stores and self-check in kiosks at airports, the ability to complete tasks without requiring additional human assistance is incredibly valuable, saving both time and resources.

Service 52

Service Out-Tasking Automation Analytics 52

IBM Services

NOVEMBER 7, 2023

But the answer may be much simpler than it seems: automation. When AI is integrated into automation technology it’s referred to as “intelligent automation,” and it’s a high-impact way for businesses to put generative AI to work. Why automation?

Automation 90

Automation Engineering Out-Tasking Administrative 90

Offshore India Data Entry

OCTOBER 29, 2023

The data processing and business process outsourcing (BPO) landscapes have been fundamentally altered in recent years by emerging technologies like artificial intelligence and automation. This article will explore the key areas where AI and automation are providing immense value in data processing and business process outsourcing.

BPO 64

BPO Automation Data Entry Business Process Outsourcing 64

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. These big topics are forecasted to monopolize the 2024 automation conversion.”

Automation 52

Automation Out-Tasking Sales Regulations 52

Balbelforce

MAY 19, 2022

While human agents can be extremely efficient, they’ll never beat the machine for tasks that can be easily automated. Automated calling software can slash the time it takes to call your customers or leads, and over the course of the day, this accumulates to save your agents a significant amount of time. babelforce.

Automation 52

Automation Call Center Service Sales 52

Offshore India Data Entry

JULY 6, 2021

The advancement in machine learning and artificial intelligence had brought in a solution for this difficulty and that is data automation. It enables firms to upload, manage, and process data using automated tools, rather than manual performance. Automation seems to be the future of business improvement. Efficiency .

BPO 97

BPO Automation Data Entry Out-Tasking 97

Perficient Digital Transformation

FEBRUARY 2, 2022

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. As enterprises continue to invest in automation, selecting the vendor with the right platform to meet your business’ demands is paramount.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

Automation Anywhere

MARCH 4, 2021

In healthcare organizations, the revenue cycle is a broad set of activities that track and capture revenues associated with providing services to patients from the initial encounter until the final payment of the balance. Recent industry disruptions have given new impetus to implementing automation as part of digital transformation.

Healthcare 96

Healthcare Automation Out-Tasking Data Entry 96

31 West

NOVEMBER 2, 2022

A service desk is primarily accountable for delivering support to IT service users. So, an efficient service desk develops the base for a delightful user experience. Businesses, irrespective of size and type, have customers who expect top-notch service. 10 Service Desk Best Practices for Excellent User Experience.

Service 130

Service Software Automation Outsourcing 130

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

IBM Services

SEPTEMBER 29, 2023

In response, we are going lay out possible steps to take. We also provide some directions on how to script and possibly automate these administrative tasks: An inactive trusted profile before it is removed from access groups. If cleaned up, their associated tasks may fail.

Automation 82

Automation Administrative Engineering Accounting 82

Metasource

SEPTEMBER 29, 2021

Workflow automation is a method of expediting and streamlining document-based business processes to improve efficiency, reduce costs, and provide transparency. It consists of using workflow automation software applications and integrating them throughout the organization while minimizing labor costs. Why Automate Business Processes?

Automation 95

Automation Data Entry Out-Tasking Right-Sizing 95

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What does it mean for the banking and financial services industry?

Banking 52

Banking Out-Tasking Service Automation 52

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. Automated impact analysis In business, every decision contributes to the bottom line. Efficient cloud migrations McKinsey predicts that $8 out of every $10 for IT hosting will go toward the cloud by 2024.

Service 97

Service Regulations Engineering Banking 97

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

Automation Anywhere

MARCH 10, 2022

And it looks like they have a good chance of getting those things with the help of intelligent automation combining Robotic Process Automation (RPA) and artificial intelligence (AI). Creating an un-leavable workplace When considering how to create a workforce that people would stay at, you might think pay would come out on top.

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98

Automation Anywhere

JUNE 1, 2022

It also translates the devices’ protocols into one standard protocol and filters out unnecessary data from the devices. The advantages of automation in IoT Automation offers many advantages to your business processes using IoT. Increased uptime Uptime refers to how long your business is open or running.

Automation 145

Automation Manufacturing Retail Government 145

Magellan Solutions

JUNE 3, 2021

When it comes to order taking call center service, you have to choose whether to have people to interact with your customers or rely on technology to place their orders. Sales service is an important part of any business selling product. However, having an existing order taking service is not enough to improve productivity.

Call Center 52

Call Center Automation Service BPO 52

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Automation Anywhere

NOVEMBER 23, 2021

Increasingly, healthcare companies are turning to intelligent automation. By integrating Robotic Process Automation (RPA) with artificial intelligence (AI), healthcare providers can automate complex processes end-to-end, with many decision points also automatable if they are based on clear rules. Improve quality.

Healthcare 80

Healthcare Automation Robotics Process Automation Administrative 80

Automation Anywhere

NOVEMBER 11, 2020

As businesses continue to look for new opportunities to stand out from the competition, a critical area where they can differentiate their brand is in providing exceptional customer experiences. Yet, this also means the representatives are tasked with a variety of data entry and record-keeping processes.

Automation 98

Automation E-Commerce Data Entry Robotics Process Automation 98

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Retail 98

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

31 West

SEPTEMBER 7, 2022

Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors? Do you always feel like you are missing out on something vital to being a dominant competitor? This is where Managed Service Providers (MSP) step in (you hear the drumroll?

Managed Services 130

Managed Services Management Service Out-Tasking 130

Balbelforce

JULY 18, 2023

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience. To give you an idea, 48% of customers in 2022 jumped ship to different brands in search of better customer service. And Salesforce’s powerful CRM platform can help make that happen.

Automation 52

Automation Call Center Sales Out-Tasking 52