Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Automation Anywhere

NOVEMBER 19, 2020

For many industry leaders, intelligent automation —a combination of Robotic Process Automation (RPA) and artificial intelligence—has helped them meet the challenges by transforming their operations to increase ROI, efficiency, quality, and compliance and supporting the accelerated push of the drug cycle from lab to market. Ignore them.

Automation 98

Automation Robotics Process Automation Supply Chain Management Data Entry 98

Automation Anywhere

OCTOBER 27, 2020

Operations supporting each of these product lines such as loan fulfillment, underwriting, compliance, customer service, and collections could significantly benefit from automation since many of these processes are manual and document-intensive. These are the highest priority processes to automate. Ignore them.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Globalization Partners

FEBRUARY 10, 2022

Recruitment automation platforms can provide the innovation, efficiency, and advancement companies seek when looking to expand globally and achieve that edge. A recruitment automation platform is a tool that automates tasks within the recruitment process that were once completed manually. Boost diversity efforts .

Global Hiring 105

Global Hiring Automation Global Recruiting Out-Tasking 105

Automation Anywhere

DECEMBER 7, 2020

For that reason and others, many companies are turning to intelligent automation that combines Robotic Process Automation (RPA), artificial intelligence (AI), and analytics to streamline and accelerate the process. These are the highest priority processes to automate. These are the highest priority processes to automate.

Automation 96

Automation Robotics Process Automation Out-Tasking Analytics 96

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

JANUARY 2, 2024

The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Service 147

Service Manufacturing Sourcing Automation 147

Everest Group

AUGUST 29, 2022

To capitalize on this opportunity, data analytics use within outsourced contracts has grown significantly over the past few years, and our recent research shows that analytics is now present in 30% to 35% of CXM deals. They also are focusing on improving the employee experience (EX) to retain the talent they find.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

AUGUST 14, 2024

The last 18 months presented a significant period of recalibration for the private equity market. Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI. Education 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Shared services and sourcing executives. Presenters. How to adopt digitalization through a phased layering approach. Live, virtual event.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 162

Management Service Research Analytics 162

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Managing Risk in Services Sourcing. Market Insights™ Anticipated Shoring Mix Changes Through Mid-Year 2022.

Outsourcing 130

Outsourcing Service Sourcing Risk Management 130

Everest Group

SEPTEMBER 8, 2022

Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools, to serve the surging demand for personalization across industries.

Management 147

Management Service Analytics Research 147

Perficient Digital Transformation

OCTOBER 6, 2021

Automation is an accelerator: if your test cases mitigate product risks, automation magnifies and accelerates the process, if, on the contrary, you have test cases that do not mitigate real risks of your product, automation magnifies and accelerates waste, Marlon Aguilar. QA Skills to Build High-Quality Products Session .

Engineering 116

Engineering Software Automation Sourcing 116

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. By seamlessly integrating advanced algorithms and machine learning, GAI has the power to transform Source-to-Pay (S2P) processes, taking procurement to unprecedented heights of efficiency, accuracy, and innovation.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Premier BPO

MAY 16, 2023

This year’s expo offered educational sessions, keynote presentations, and networking opportunities on customer strategy, employee engagement, technology, and innovation. Some highlights from collective event sessions included: The need for technology and automation in call centers is still prevalent.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

APRIL 10, 2024

This surge in demand is propelling significant growth in RCM operations outsourcing, presenting an attractive opportunity for investors and Private Equity (PE) firms and underscoring its potential for high returns in an economically turbulent environment. What key factors should investors consider for an RCM asset?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

APRIL 16, 2024

While dollarization holds the allure of offering a solution to the country’s woes and chronic inflation, it presents complex challenges for global companies, investors, and other stakeholders. Impact on investors For investors, dollarization presents a multifaceted landscape.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

APRIL 9, 2024

While I may not share all the opinions presented here, they contribute to a broader dialog. The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.”

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

DECEMBER 30, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 130

Management Service Research Analytics 130

31 West

AUGUST 10, 2022

This approach makes your business process error-free and more productive by replacing the in-person service desk with automated ticketing. Find out areas where you can involve automation and reduce redundancies. Analyze their present level of satisfaction with your business. Open Source Helpdesk Solution.

Customer Service 130

Customer Service Software Out-Tasking Sourcing 130

Perficient Digital Transformation

OCTOBER 20, 2022

Katalon Studio is a well-known tool for automated testing. The platform enables the execution of automated tests for Web interfaces, APIs, Windows desktop and mobile apps (both iOS and Android), as well as the creation of analysis reports. Katalon supports automation testing (both locally and remotely) for desktop apps written in.

Automation 64

Automation Accounting Analytics Engineering 64

31 West

OCTOBER 15, 2018

The advanced BI tools introduced in the market can process a huge amount of information in seconds and present full actionable reports. The amount of data generated from these sources has increased drastically making BI process and make smart decisions. BI presents a complete view of your consumers. Know Your Customer.

Marketing 130

Marketing Analytics Engineering Automation 130

NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Groove Technology

OCTOBER 1, 2024

In addition, the article also presents 10 other strategies to reduce costs such as applying Agile methods, effective project planning and optimizing team structure. A study by Sourceforge found that 78% of businesses run on open-source software. A survey by CircleCI found that teams practicing CI/CD deploy 41% more often.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Airswift

NOVEMBER 26, 2021

Source: Pexels/ThisIsEngineering. However, when you google ‘famous female’ and read through the automated suggested results, you see job titles such as singer, actor, artist or athlete. You can also watch my presentation on this subject for the Women's Engineering Society. One role that doesn’t tend to come up is ‘engineer’.

Engineering 98

Engineering Manufacturing Jobbing Sourcing 98

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Global sourcing advisory firms.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Groove Technology

OCTOBER 24, 2022

Text editors and command-line tools, which offer little to nothing in terms of automation, debugging, and swift code execution, have been a source of conflict for software engineers. Build or Make Integration are two options for automating essential procedures. It doesn’t need any further plugins from outside sources.

Software 130

Software Sourcing Engineering Automation 130