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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

According to Forrester Research’s most recent CX Index report, consumer perception of CX quality has declined significantly, especially regarding effectiveness, ease of use, and emotional connection. Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions.

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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost. However, this responsibility does not come with a blank check, and leaders are still challenged to reduce support costs.

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The Future of Blockchain in Banking and Financial Services and FinTechs | Blog

Everest Group

This can save money on transaction processing, leading to lower operating costs. Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. Each bank will need to develop its own system, which can be time-consuming and expensive.

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Efficient CX Delivery: A Tech-driven Approach | Webinar

Everest Group

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

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Top 9 Software Development Outsourcing Challenges and Effective Solutions

Groove Technology

Industry research indicates that a substantial percentage of organizations grapple with managing outsourced software projects. Solutions: Detailed Vetting Process: Research each potential partner’s portfolio, certifications, and client testimonials.

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The Hackett Group’s Market Intelligence Service Launches Research Project Analyzing the Value Realized From Finance and Accounting Outsourcing Solutions Providers

The Hackett Group

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. Our research will provide them with the guidance they need to do precisely this,” said Janssen. About The Hackett Group The Hackett Group, Inc.

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