Everest Group

APRIL 7, 2025

AI-powered analytics and automation are enhancing customer insights and driving hyper-personalized engagement. Industry-specific CDPs are also emerging tailored to retail, healthcare, and financial services sectors, addressing unique data challenges and regulatory requirements. LEARN MORE ABOUT Top Service Providers

Retail 130

Retail Healthcare Marketing Regulations 130

Groove Technology

FEBRUARY 9, 2023

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

Retail 130

Retail Sales Sourcing Cybersecurity 130

Groove Technology

MARCH 6, 2023

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Of course, achieving this level of retail visibility isn’t always easy. Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements.

Retail 130

Retail Inventory Management Sales Data Entry 130

V-Soft Consulting

AUGUST 29, 2024

Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape. To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA).

Retail 88

Retail Robotics Process Automation Customer Service Service 88

Everest Group

MARCH 29, 2023

Retail investors are here to stay. As global capital markets face macroeconomic headwinds and a liquidity crunch, retail investors are gaining volume in traditional equity and debt markets as well as emerging alternate investments. The strength of retail investors has been fueled by both demand and supply side factors.

Retail 130

Retail Marketing Banking Offshoring 130

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. In this article, we’ll see how Mulesoft integration knocks down data silos with real-world retailer successes. Scalability. Flexibility.

Retail 130

Retail Inventory Management Sourcing Sales 130

Groove Technology

SEPTEMBER 27, 2022

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Retailers are rushing to use technology like AR and VR in the retail industry. IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience. Defining IoT.

Retail 130

Retail Sales Manufacturing Administrative 130

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Automation Anywhere

JUNE 1, 2022

The advantages of automation in IoT Automation offers many advantages to your business processes using IoT. When your business processes are automated, there are no time restrictions, so your business can run around the clock. Increased uptime Uptime refers to how long your business is open or running.

Automation 145

Automation Manufacturing Retail Efficiency 145

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. and industries (banking, retail, manufacturing, etc.).

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Perficient Digital Transformation

OCTOBER 11, 2021

Get a fresh outlook on the retail supply chain during the Benefits of Automated and Integrated Supply Chain through Order Management in B2C webinar on October 21 at 12 PM ET. Top brands like Sally Beauty use innovative supply chain integration and automation strategies to meet growing consumer demands. Key Takeaways.

Automation 114

Automation Order Management Retail Customer Service 114

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. Meanwhile, small or retail investors, who contribute significantly to the daily exchange trading volumes, will receive funds or assets post-execution faster.

Banking 162

Banking Service Streamline Operations Risk Management 162

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94

Retail Inventory Management Call Center Efficiency 94

Automation Anywhere

APRIL 29, 2021

In this blog, we’ll look at real-world AI applications in four different industries—healthcare, retail, manufacturing, and banking—to show you how AI can be a force for good in business. AI to personalize retail shelves for individual customers AI is also quickly changing how the retail industry operates.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Sales 130

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Lines of business such as cards and payments and retail banking are growing significantly.

Banking 130

Banking Service Advisory Finance 130

Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. This business data creates the foundational context for the automation tools to leverage.

Automation 115

Automation Sourcing Sales Service 115

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. This automation ensures accuracy and speed while freeing up finance professionals to focus on strategic financial analysis and decision-making. This helps speed up services and reduce human error. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Software 98

Automation Anywhere

JUNE 9, 2022

Retail was certainly disrupted by COVID-19. The “new normal” requires retailers to respond with sophisticated technical, business processes, and cultural solutions. Hyperautomation is a word that is increasingly being heard in retailer management circles. Consumers’ desires for immediate gratification. This is up from $481.6

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What is mobile application development ?

Service 130

Service E-Commerce Retail Out-Tasking 130

Automation Anywhere

MARCH 9, 2021

If you’ve read our blogs, you know that we discussed intelligent automation many times. And included in any discussion of intelligent automation is one increasingly important AI technology: computer vision. Computer vision is an increasingly popular technology to incorporate into automation and digital transformation initiatives.

Automation 97

Automation Robotics Process Automation Insurance Out-Tasking 97

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Everest Group

JULY 31, 2024

However, achieving this level of service can be challenging. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies. For example, let’s say John adds a laptop to his cart on a retailer’s website but decides to buy it later.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. What are the Implications for the Outsourcing Industry? A representative list of such branch closures is mentioned below.

Banking 147

Banking Outsourcing Service Sales 147

Redial

NOVEMBER 18, 2022

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. . Great customer service is all about being accessible, helpful, and responsive. The world of customer service just got a lot more interesting thanks to AI. Virtual & voice assistants.

Customer Service 130

Customer Service Service Call Center Retail 130

Hyland

FEBRUARY 2, 2023

Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer. Steve, Hyland’s assistant vice president of financial services and insurance sales, has more than two decades of experience in financial services.

Banking 91

Banking Automation Robotics Process Automation Reduced Costs 91

Everest Group

MAY 3, 2022

5G emerges as fastest-growing segment of engineering services market, with 30% annual growth rate forecast for the next four to five years. Both telecom companies and other enterprises are gearing up for 5G, which is driving a growth boom in the 5G engineering services industry as well, according to Everest Group.

Engineering 130

Engineering Marketing Service Advisory 130

Groove Technology

FEBRUARY 4, 2025

Node.js : Ensures real-time capabilities for data-driven services and scalable architectures with end-to-end JavaScript solutions. Python : Frequently used for artificial intelligence, machine learning, and automation projects. Terraform : Automates infrastructure management with Infrastructure as Code (IaC) principles.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

Perficient Digital Transformation

FEBRUARY 27, 2023

These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation.

Automation 64

Automation Banking Retail Risk Management 64

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98