Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Automation Anywhere

NOVEMBER 19, 2020

For many industry leaders, intelligent automation —a combination of Robotic Process Automation (RPA) and artificial intelligence—has helped them meet the challenges by transforming their operations to increase ROI, efficiency, quality, and compliance and supporting the accelerated push of the drug cycle from lab to market. Ignore them.

Automation 98

Automation Robotics Process Automation Supply Chain Management Data Entry 98

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Automation Anywhere

DECEMBER 7, 2020

Those issues can slow the process, affecting Days Sales Outstanding (SDO), cash flow, compliance, and customer satisfaction. For that reason and others, many companies are turning to intelligent automation that combines Robotic Process Automation (RPA), artificial intelligence (AI), and analytics to streamline and accelerate the process.

Automation 96

Automation Robotics Process Automation Out-Tasking Analytics 96

Automation Anywhere

DECEMBER 3, 2020

Until recently, Robotic Process Automation (RPA) software bots have been employed in businesses primarily to streamline and accelerate tasks for back-office functions such as finance and accounting and human resources. And there are a variety of ways of working with those bots to get the maximum benefit from leveraging intelligent automation.

Collaborations 97

Collaborations Automation Robotics Process Automation Finance 97

Automation Anywhere

NOVEMBER 11, 2020

Today, contact centers rely on various tools and services such as customer relationship management (CRM) platforms, unified communication technologies, and advanced forms of front office automation to meet the growing demands of their customers. Put Automation to Work in Your Center REQUEST A DEMO.

Automation 98

Automation E-Commerce Data Entry Robotics Process Automation 98

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition.

Management 162

Management Healthcare Sourcing Sales 162

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Through automation, businesses can reclaim countless hours lost due to manual data entry and redirect those resources toward closing deals and driving revenue growth.

Data Entry 52

Data Entry Sales Automation Administrative 52

Everest Group

JULY 31, 2024

When he visits the store the next day, the sales associate has no information about his online cart. Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources.

Retail 162

Retail Automation Analytics Customer Service 162

Automation Anywhere

JULY 8, 2022

These are just a few of the benefits pharmaceutical, or “pharma,” companies are reaping from deploying intelligent automation. A 2020 Bain & Company survey shows that 84% of companies across all industries have accelerated their automation efforts, primarily due to the fallout from the pandemic. It’s not a moment too soon.

Automation 84

Automation Pharmaceuticals Data Entry Inventory Management 84

IBM Services

JANUARY 29, 2024

This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation. IBM watsonx Orchestrate delivers conversational AI and automation capabilities to transform how work gets done in the enterprise, through a unified user management experience.

Automation 98

Automation Jobbing Sourcing Efficiency 98

Everest Group

JUNE 27, 2024

Here is our take: The demand for technology levers such as automation and AI will rise from banks looking to become more digital Financially distressed banks could look for sale or carveout of their loss-making divisions to revive profits Banks that have restructured their business divisions may revisit their sourcing strategies.

Banking 147

Banking Outsourcing Service Sales 147

31 West

JUNE 1, 2024

On the other hand, there’s HubSpot, an ideal CRM solution for businesses that want to streamline the four key elements of their operations: sales, marketing, content management, and customer service. Both feature unified dashboards, reporting tools, several integrations, and other features that automate the mundane tasks for your team.

Sales 130

Sales Customer Service Analytics Software 130

31 West

MAY 4, 2024

Starts at $24/month Professional: $80/month Enterprise: $165/month Unlimited: $330/month Einstein 1 Sales: $500/month Key Features :- Sales Cloud : Salesforce Sales Cloud manages all sales operations and customer data in a centralized location. It is much more than customer relationship management software.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

APRIL 26, 2024

While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services. However, not all functions within the commercial segment are equally equipped to adopt these tools.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

AUGUST 29, 2022

While this challenge may subside if the economic situation worsens, forward-thinking CX leaders are actively working to address this by evaluating alternative talent sources (such as using gig workers or impact sourcing) as well as exploring emerging locations (Sub-Saharan Africa, for example).

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 130

Sales Analytics Collaborations Marketing 130

Premier BPO

OCTOBER 23, 2024

Companies that heavily rely on data and make informed decisions are increasing profits by 93%, boosting sales by 82%, and improving the speed of sales growth by 112%. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

DECEMBER 24, 2024

With tools such as BigQuery and Vertex AI, along with its commitment to open-source frameworks, Google Cloud is a top choice for organizations focused on data-centric innovation and environmental sustainability.

Service 130

Service Sourcing Automation Analytics 130

Everest Group

MARCH 21, 2023

Join us to learn what an ideal outsourcing deal in Europe should entail in terms of offshoring, automation, pricing and cost savings, engagement models, and contract terms.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Perficient Digital Transformation

APRIL 14, 2022

Mash up EPM data with data from other systems like ERP, Sales, etc…. Reconcile your EPM summaries against various source systems. Perficient has partnered with Incorta to provide integrated dynamic reporting across both Oracle EPM and ERP sourced data sets. How can Incorta Supplement Oracle EPM Reporting?

Analytics 115

Analytics Sourcing Sales Accounting 115

Perficient Digital Transformation

MAY 3, 2023

Salesforce is a leading customer relationship management (CRM) platform that has revolutionized how businesses manage their sales, marketing, and customer support functions. It has various characteristics and functionalities that can support businesses in automating their operations, elevating customer engagement, and boosting productivity.

Automation 69

Automation Out-Tasking Sourcing Flexibility 69

31 West

APRIL 16, 2024

HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. Let’s get started. 10 Robust Features of HubSpot 1.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

JANUARY 11, 2021

It increases sales by as much as 15% and improves customer contentment by 20%. Automation: This feature fixes the issues urgently when a customer complains about an issue. Microsoft Dynamics 365 Customer Service: Image Source: Vimeo. With its AI and ML-driven apps, it comes up with an effective sales and marketing strategy.

Software 130

Software Management Customer Service Sourcing 130

Amzur

OCTOBER 10, 2024

With its AI-driven insights, NetSuite can further enhance supply chain resilience by predicting disruptions, optimizing inventory management, and automating critical decision-making processes. Disruptions can arise from various sources, including: Natural disasters: Earthquakes, hurricanes, floods, etc. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Simplr

AUGUST 1, 2022

A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes. Pre-sale support is yet another situation that is well-suited for human agent assistance. Pre-sale support is yet another situation that is well-suited for human agent assistance.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Groove Technology

MARCH 6, 2023

Without access to accurate, real-time data on everything from inventory levels to sales performance, it can be difficult for retail business owners to make informed decisions about how to optimize their operations, improve customer experiences, and stay ahead of the competition. But that’s not all.

Retail 130

Retail Inventory Management Sales Data Entry 130

Automation Anywhere

APRIL 28, 2021

To survive, a business must also offer good service during and after the sale. Many of those experiences can be avoided by call centers employing intelligent automation that combines Robotic Process Automation (RPA) with artificial intelligence (AI) and machine learning (ML). Sales team productivity can be improved by up to 30%.

Customer Service 98

Customer Service Call Center Robotics Process Automation Service 98

31 West

MARCH 15, 2023

For example, it can help train employees, provide better tools for automation and remote access, and all the while generating profit. For example, you can manage processes like the help desk, sales and marketing, procurement, reporting, and billing on one platform. Other features include patch and endpoint management and IT automation.

Management 130

Management Cybersecurity Service Right-Sizing 130

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. During the entire term, it charged the client for specialized automation resources as well as proprietary automation platforms.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Automation Anywhere

MAY 21, 2021

If your business is using SAP software for back-office processes, intelligent automation combining Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML) can accelerate and streamline those processes. And intelligent automation can free up SAP users for higher-value work.

Human Resources 97

Human Resources Robotics Process Automation Inventory Management Automation 97

31 West

DECEMBER 13, 2022

Startups might get away with the business email as the only source of communication between the staff and clients. But as your business scales and the sales figure multiplies, the outdated solution won’t be effective in catering to the increasing queries and complaints. Ticket Automation. Ticket Automation. Customization.

Automation 130

Automation Human Resources Software Sales 130

Simplr

OCTOBER 19, 2021

A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes. Pre-sale support is yet another situation that is well-suited for human agent assistance. Source ). The bottom line? Stat #5: 1.4 billion in 2019.

Sourcing 96

Sourcing Sales Customer Service Retail 96

31 West

JANUARY 3, 2023

It is a Professional Services Automation (PSA) platform that provides a one-stop-shop approach to business management. It is a cloud-based solution that provides complete visibility over your business with features like dashboards, sales, CRM , assets, inventory, and billing. Sales Overview. Sales Overview. Manage CRM.

Sales 130

Sales Engineering Outsourcing Accounting 130

Perficient Digital Transformation

JUNE 14, 2024

Importance of Product Data in Driving Sales When you don’t have a storefront and a salesperson to do the talking, your product content has to be rich. However, if incorrect information is disseminated in these channels, your product sales and company reputation are at stake. It’s not just about making a sale but building trust.

Analytics 52

Analytics Sales E-Commerce Retail 52

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. According to a McKinsey report, 43% of top 100 Property and Casualty (P&C) insurers have at least one MGA relationship to source new premiums. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130