Everest Group

JULY 15, 2022

Catch Everest Group Partner, Abhishek Singh , in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core. Register for the webinar. Register for the webinar. Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST. Live, virtual event.

Automation 52

Automation Service 52

IBM Services

FEBRUARY 12, 2024

It offers businesses the capability to capture and process real-time information from diverse sources, such as databases, software applications and cloud services. It allows for sharing events through searchable and self-service catalogs while simultaneously maintaining proper governance and controls with access based on applied policies.

Automation 83

Automation Sourcing Out-Tasking Government 83

Everest Group

FEBRUARY 6, 2024

Live Webinar The Generative AI Advantage in Enterprise CXM Operations February 6, 2024 | 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 59

Outsourcing Customer Service Automation Marketing 59

Everest Group

OCTOBER 4, 2024

Webinar Contingent workforce trends: The evolution of Services Procurement October 24, 2024 Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement.

Service 52

Service Government Analytics Automation 52

Automation Anywhere

FEBRUARY 25, 2021

With Robotic Process Automation (RPA), ROI is often measured in cost reduction , time savings, and increased productivity. Time to value is how long it takes from the point of purchase to seeing an actual benefit of the product or service in use. RPA as a service reduces the setup time to minutes as opposed to days or weeks.

Robotics Process Automation 96

Robotics Process Automation Service Automation Software 96

Everest Group

AUGUST 18, 2023

The panel will discuss: How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market? What are some of the measurable and direct benefits of IA?

Automation 52

Automation Marketing Management Service 52

Perficient Digital Transformation

JANUARY 26, 2022

On February 2, Perficient’s Colletti will moderate a webinar that will feature GM Financial and Adobe. GM Financial will share how it continues to focus on the customer, while Adobe will discuss what all financial services companies can do to become “experience makers.” We’d love for you to join us.

Banking 113

Banking Service Analytics Research 113

Everest Group

MARCH 22, 2022

LIVE WEBINAR. How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services.

Service 52

Service Impact Sourcing BPO Sourcing 52

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 52

Efficiency Reduced Costs Analytics Sales 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

Everest Group

AUGUST 18, 2022

The power of Intelligent Automation (IA) in mortgages, its impact, and the way forward. Register for the webinar. Register for the webinar. The solutions to adopt to streamline mortgage operations. Thursday, August 18, 2022, at 11:30 am CST, 12:30 pm EST, 4:30 pm GMT, 10:00 pm IST. Live, virtual event. Presenters.

Automation 52

Automation Service 52

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. By the way, here are some QSR brands that are doing it really well.)

Customer Service 95

Customer Service Service Retail Call Center 95

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Shared services and sourcing executives. Register for the webinar. Register for the webinar. Strategy and innovation executives.

Shared Services 52

Shared Services Information Technology Collaborations Sourcing 52

Everest Group

JULY 24, 2024

Register Chirajeet Sengupta Managing Partner, Everest Group Katie Markwell Head of Advisory Services, Managing Director, Randstad Digital Wilco Jansen Director Digital and Technology Workforce Transformation, Discover Financial Services

Advisory 52

Advisory Management Service Automation 52

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 52

Outsourcing Offshoring BPO Sales 52

Everest Group

JUNE 21, 2023

Webinar CFO Priorities, digital trends, and transformation strategies for finance & Accounting June 21, 2023 8:00 AM PT | 11 AM ET Join Everest Group’s Vignesh Kannan and other experts for a discussion in a webinar titled, Accelerating Change: CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting.

Finance 52

Finance Accounting Automation Service 52

Everest Group

AUGUST 10, 2022

ON-DEMAND WEBINAR. In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. WATCH THIS WEBINAR ON-DEMAND. What questions will the webinar answer? Application services leaders. Service providers. Strategy leaders.

Automation 52

Automation Design Service Marketing 52

Everest Group

MAY 19, 2022

Anil Vijayan , Partner at Everest Group, will join other industry experts to discuss how several new trends, such as intelligent automation, digitalization, and telehealth have emerged as fundamental driving forces to sustain and transform the healthcare industry. Adoption of intelligent automation in the healthcare industry.

Healthcare 52

Healthcare Automation Management Service 52

Everest Group

JUNE 15, 2023

Learn the art of identifying opportunities for standardization and automation. Register for the webinar Amardeep Modi Vice President, Everest Group N. They will discuss: The current challenges being faced by global organizations. Unlock the power of Work Insights in assessing process maturity.

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Service 52

Chazey Partners

APRIL 25, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently teamed up with SSON to co-host … Chazey Partners Leads a Webinar on Making Your Business Continuity Plan Real Read More ».

Robotics Process Automation 52

Robotics Process Automation Global Management Consulting Shared Services Automation 52

Everest Group

SEPTEMBER 30, 2022

In this on-demand webinar, Amardeep Modi , VP at Everest Group, will join a panel to discuss why organizations demand deeper visibility into people, processes, and technology. Group Product Manager, Automation, Bayer. You will learn: Why traditional manual techniques for process discovery are a barrier to scale. Presenters.

Automation 52

Automation Management Service 52

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place. That’s exactly what the Salesforce CRM solution offers.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. What questions will the webinar answer? PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 52

Sourcing Outsourcing Management Automation 52

31 West

JUNE 30, 2022

These tools help register, process, and initiate payment in an automated mood. Finance and HR managers should use an automated and integrated process to avoid these issues. Managers can shorten the onboarding time by automating the expense management process. It will directly hit their morale and productivity.

Management 130

Management Finance Customer Support Software 130

CGS Inc

SEPTEMBER 23, 2021

Account-based marketing strategies are driving relationships with enterprise accounts and in recent years, small- and medium-sized businesses have seen a good amount of automation, strategy and growth from digital marketing. Webinars & Events Featured Image: Region. Display Date Information. Channel Partner Enablement.

Marketing 52

Marketing Right-Sizing Accounting Sales 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. SysAid specializes in automating workflows.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

Everest Group

JANUARY 19, 2022

Head, Client & Transaction Services, Global Trade & Receivables Finance, HSBC Bank. Senior Vice President and Director of Letters of Credit and Trade Services, Comerica Bank. Global Head, BFSI, Cognitive Business Operations, Tata Consultancy Services. Head, Banking Advisory, BFSI, Tata Consultancy Services.

Finance 52

Finance Automation Advisory Banking 52

Automation Anywhere

DECEMBER 2, 2020

Your company is considering a cloud implementation of Robotic Process Automation (RPA). So what will it cost to take advantage of cloud automation ? If you’re hiring a third-party service provider for the job, consider the amount you would pay for the consultants. Good choice. Can you reuse the bots and the code snippets?

Robotics Process Automation 97

Robotics Process Automation Infrastructure Costs Automation Jobbing 97

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

CGS Inc

AUGUST 10, 2021

New York, NY – August 10, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it will be sponsoring and participating in the webinar, Ecosystem Orchestration: The Key to Unlocking Growth in Your Mid-Market Strategy , on Thursday, September 23, at 11 a.m.

Research 52

Research Marketing Sales Automation 52

Perficient Digital Transformation

FEBRUARY 15, 2022

Enhance customer service. CRM delivers more than marketing automation. It can also include a 360-degree view of your stakeholders and business health, automated processes, actionable insights and much more to create a better end-to-end experience. Elevate care and disease management. Optimize utilization management.

Healthcare 69

Healthcare Call Center Automation Regulations 69

Everest Group

SEPTEMBER 13, 2024

Key questions answered in this on-demand webinar: How does genAI exemplify the need for T&S wellbeing services? Abhijnan joins a panel of industry experts to discuss the future of wellbeing in Trust and Safety. In which areas can AI help with moderator wellbeing? What is the future of moderator wellbeing? Watch now

Service 52

Service Automation 52

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.

Automation 52

Automation Marketing Robotics Process Automation Healthcare 52