Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Automation Anywhere

DECEMBER 23, 2021

To help resolve the crisis, many businesses across industries are turning to intelligent automation to get goods moving again to enterprises, stores, and shopping sites. How intelligent automation can help Solutions for the crisis have included utilizing self-driving trucks to solve the driver shortage, moving supply chains back to the U.S.

Automation 101

Automation Robotics Process Automation Out-Tasking Manufacturing 101

IBM Services

SEPTEMBER 29, 2023

Those events can then be consumed and processed to help inform smarter decisions and trigger automations. To show this with an example, consider one stream of business events sourced from an order management system. View the webinar to learn more about unlocking the value of transaction data flowing across your organization.

Automation 106

Automation Order Management Sourcing Analytics 106

Everest Group

JULY 4, 2022

Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 and the Metaverse: Implications for Sourcing and Technology Leaders generated unprecedented client inquiries. Visit our upcoming webinars and blogs to learn more about upcoming technologies and trends.

Marketing 246

Marketing Research Collaborations Manufacturing 246

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Learn More.

Management 162

Management Service Research Analytics 162

Everest Group

SEPTEMBER 8, 2022

Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools, to serve the surging demand for personalization across industries. Our Thinking. Learn More. Learn More.

Management 147

Management Service Analytics Research 147

Everest Group

JANUARY 5, 2023

Everest Group delivered the key findings from this research in a December 13 webinar, “Rise Above Economic Uncertainty and Succeed.” The webinar deck and recording are available for complimentary download. Register here to watch the webinar on demand and receive a complimentary copy of the deck. About Everest Group.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

APRIL 26, 2024

These factors will influence platform and tool selection decisions as illustrated below: Customer engagement technology platform sourcing factors Enterprises looking to make sourcing decisions for next-gen customer engagement platforms and tools have moved beyond considering pricing as the sole or major driving factor.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

JANUARY 3, 2022

Automation and/or innovation CoE: Today’s strategic CEOs are looking to quickly advance their organizations’ automation and innovation maturity. This CoE is dedicated to cultivating these initiatives within the enterprise and deploying and scaling technologies like robotic process automation (RPA) and intelligent automation (IA).

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Managing Risk in Services Sourcing. Market Insights™ Anticipated Shoring Mix Changes Through Mid-Year 2022.

Outsourcing 130

Outsourcing Service Sourcing Risk Management 130

IBM Services

FEBRUARY 12, 2024

At the forefront of this event-driven revolution is Apache Kafka, the widely recognized and dominant open-source technology for event streaming. It offers businesses the capability to capture and process real-time information from diverse sources, such as databases, software applications and cloud services.

Automation 83

Automation Sourcing Out-Tasking Government 83

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 130

Research Nearshoring Engineering Sourcing 130

IBM Services

NOVEMBER 3, 2023

Apache Kafka and Apache Flink working together Anyone who is familiar with the stream processing ecosystem is familiar with Apache Kafka: the de-facto enterprise standard for open-source event streaming. With the combination of Apache Flink and Apache Kafka, the open-source event streaming possibilities become exponential.

Sourcing 78

Sourcing E-Commerce Automation Engineering 78

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Learn More.

Management 130

Management Service Research Analytics 130

Everest Group

DECEMBER 8, 2023

Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar. Register for the webinar here. Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.”

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Perficient Digital Transformation

OCTOBER 21, 2022

Corporate performance management (CPM) systems help solve many common business needs by integrating disparate data into a single source of truth. During this webinar, you will learn about how to improve: Forecasting accuracy and predictability. The financial close process with automation. Register for this free webinar here.

Finance 64

Finance Sourcing Automation Management 64

Everest Group

JUNE 13, 2023

Enterprises are exploring the decoupling of hardware and software in the form of network function virtualization, automation of network operations, adoption of open-source components (hardware and software), and monetization opportunities.

Engineering 130

Engineering Service Operational Costs Sourcing 130

Everest Group

MAY 16, 2022

The demand for digital services such as automation, blockchain, cybersecurity and Internet of Things (IoT) experienced an increase in offshore GBS centers, driven by cloud-based contracts as businesses continue to migrate toward cloud infrastructure. “Rest of Europe” (excludes U.K.) Download a complimentary abstract of the report here.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

AUGUST 5, 2024

Let’s look at the core offerings under the Einstein banner in detail below: (Image source: Salesforce) Service Cloud : Service Cloud integrates customer service and field service needs onto the Einstein 1 Platform, connecting business data and apps to provide a complete view of every customer.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. During the entire term, it charged the client for specialized automation resources as well as proprietary automation platforms.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

JUNE 27, 2024

Here is our take: The demand for technology levers such as automation and AI will rise from banks looking to become more digital Financially distressed banks could look for sale or carveout of their loss-making divisions to revive profits Banks that have restructured their business divisions may revisit their sourcing strategies.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

OCTOBER 7, 2024

To learn more about sustainability in engineering services, feel free to reach out to Susmitha Devisetty ( susmitha.devisetty@everestgrp.com ) , Vidipta Roy ( vidipta.roy@everestgrp.com ) , Nishant Udupa (nishant.udupa@everstgrp.com) or Rita N.

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Automation Anywhere

JULY 26, 2021

Too many organizations, large and small, take a tech-oriented approach to deploy Robotic Process Automation (RPA). Of course, they inevitably hear through the grapevine that automation is coming. The cultural effects of introducing bots into business operations are becoming a source of interest. Show them how worthwhile it is.

Robotics Process Automation 126

Robotics Process Automation Out-Tasking Automation Jobbing 126

Everest Group

JULY 23, 2024

You can also access our supplier management toolkit that outlines key steps for risk management in outsourcing, or catch up on the latest risk management insights in our webinar on demand, Mitigating Supplier Risks: The Power Of Advanced Tools And Technologies. which ultimately enhances the efficiency of the risk management program.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

JANUARY 19, 2023

Next, the focus shifted to programmatic advertising, automating the media buying process. LiveRamp’s Safe Haven enterprise platform enables data gathering from multiple sources, transforms it into a connected customer view, and then activates at scale. Is metaverse the next big thing for media services?

Service 130

Service Analytics Out-Tasking Automation 130

Perficient Digital Transformation

FEBRUARY 14, 2022

Here are three hard-hitting sets of discovery questions to ask of your organization in order to hit the ground running with a new Marketo implementation: Is your organization currently using another marketing automation platform? Seek out ways to document what previous marketing automations have accomplished without losing key deliverables.

Automation 116

Automation Accounting Marketing Analytics 116

Everest Group

AUGUST 31, 2022

These investments were primarily driven by digital CX implementations in areas such as automation, analytics, conversational AI/chatbots, agent-assist solutions, omnichannel delivery, and cloud-based contact center platforms to modernize their contact centers and provide the frictionless experience that modern-age customers expect from brands.

Management 130

Management Service Marketing Analytics 130

Everest Group

JANUARY 17, 2023

Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Source: Everest Group. Pre-built templates. Collaborative development. Sample outputs.

Research 130

Research Collaborations Sourcing Design 130

IBM Services

JANUARY 26, 2024

Join our webinar to explore more Furthermore, users can analyze the impact of executing Turbo actions on the underlying entity KPIs. We have improved the capabilities for linking entities from Instana and OpenTelemetry sources through contributions to the OpenTelemetry SDKs for JavaScript and PHP. Learn more in our announcement blog.

Automation 91

Automation Sourcing Analytics Design 91

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

MAY 26, 2023

Learn more about cybersecurity industry trends in the webinar, Cybersecurity: What You Need to Know to Find the Right Partner and Price. It also can be used for machine-speed triaging, predictive remediation, and automated response and action for low-risk incidents. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

AUGUST 5, 2024

Let’s look at the core offerings under the Einstein banner in detail below: (Image source: Salesforce) Service Cloud : Service Cloud integrates customer service and field service needs onto the Einstein 1 Platform, connecting business data and apps to provide a complete view of every customer.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Global sourcing advisory firms.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Everest Group

JUNE 22, 2023

Given the lengthy, labor-intensive, and expensive process of bringing a new drug to market and conducting a clinical trial, clinical development stakeholders are constantly searching for technological solutions to automate workflows, streamline operations, reduce site and patient burden, and accelerate trial timelines.

Pharmaceuticals 130

Pharmaceuticals Regulations Accounting Research 130

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Service 100

Service Global Sourcing Advisory Advisory Research 100