Forrester Digital Transformation

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 244

Banking Service 244

Forrester Digital Transformation

FEBRUARY 9, 2023

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. Now is the time when corporate banks change the way they serve clients. They struggle with an installed base of pre-modern applications and archaic processes.

Banking 130

Banking Automation Service 130

Everest Group

NOVEMBER 20, 2024

Linkedin Live Who’s Shaping the Future of Banking? IST Banking enterprises today are focusing on driving the velocity of change , managing cost takeout requirements , and increasing resiliency in operations as they look for the right set of technology providers. The Leading 50 Core Tech Providers November 20, 2024 | 9:00 a.m.

Banking 52

Banking Streamline Operations Collaborations Design 52

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Forrester Digital Transformation

JULY 25, 2022

When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. But banking customers increasingly want more and better features on these apps.

Banking 208

Banking 208

Forrester Digital Transformation

JULY 7, 2022

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Forrester […].

Banking 130

Banking Sales Marketing 130

31 West

JANUARY 12, 2023

With some embracing the idea of outsourced IT help desk Services to third parties, it comes as no surprise that the banking and finance sector embrace the digital transformation. Although numerous industries have struggled to adapt to this digital revolution, banks and financial institutions have significantly invested in it.

Banking 130

Banking Finance Automation Human Resources 130

McKinsey and Company

OCTOBER 18, 2022

The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.

Banking 105

Banking Retail Marketing Service 105

Forrester Digital Transformation

JULY 1, 2022

Application architectures in banks cannot afford to treat product-centricity as a stepchild, but need to focus on it as much as on customer-centricity. Product externalization helps banks move in this direction.

Banking 130

Banking Management 130

Forrester Digital Transformation

JUNE 15, 2022

The digital transformation of retail banking has been ongoing for the last few years. Banks have transformed retail banking to offer enhanced digital experiences, digitize operations, build digital ecosystems, and drive digital innovation. Now, the same digital urgency is reaching corporate banking.

Banking 130

Banking Retail Research 130

Forrester Digital Transformation

OCTOBER 20, 2021

My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights.

Banking 130

Banking Research 130

Groove Technology

DECEMBER 16, 2021

Our customer is an international bank with the headquarters in Australia. The bank already had their app for online banking services. The bank asked Groove Technology to redesign and optimize it. They have their branch offices in over 50 countries in the world.

Banking 130

Banking Finance Management Design 130

McKinsey and Company

OCTOBER 13, 2022

With central banks increasingly exploring central bank digital currencies (CBDCs), now is the time for commercial banks to establish their role in a fast-changing landscape.

Banking 106

Banking Service 106

Forrester Digital Transformation

MARCH 27, 2023

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 130

Banking Information Technology Management Service 130

The Global Small Business Blog

MAY 13, 2022

©iStock/Blue Planet Studio What if you could find a banking product for your global business that will allow you, as the founder, to open a US bank account, remotely, from any continent, with no US Social Security Number required? Discover fintech company doola , which does just that.

Banking 194

Banking Accounting 194

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. Three prominent areas where there is a strong desire to optimize: Data.

Banking 111

Banking Sales Insurance Design 111

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. Facing macroeconomic challenges and shifting consumer demands, UK banks are reimagining their operations to stay competitive. A wave of macroeconomic shifts and evolving consumer demand are driving UK banks to rethink their operating model.

Banking 59

Banking Outsourcing Service Sales 59

Forrester Digital Transformation

NOVEMBER 15, 2022

Forrester has been tracking emerging capabilities, products, services, and features that customers will expect and demand on banks’ apps in the next three years. Here are three mobile banking features from the second of two reports we’ve recently released: Carbon footprint tools and green financial products.

Banking 130

Banking Service 130

Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of their money.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

McKinsey and Company

APRIL 27, 2023

Mambu co-founder Eugene Danilkis talks about how banks can approach core technology transformation and keep up with the fast pace of change, then offers his take on the future of human interaction.

Banking 125

Banking Service 125

Forrester Digital Transformation

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs.

Banking 130

Banking Retail 130

McKinsey and Company

JULY 26, 2022

Banks today urgently need a new core platform, but building one is time-consuming, expensive, and uncertain. It may help to think strategically and pursue a two-track process.

Banking 124

Banking Service 124

Forrester Digital Transformation

JANUARY 25, 2023

Blockchain has added value for banks when filling white spaces or replacing inadequate solutions. Fully operational systems are few and far between.

Banking 130

Banking 130

Forrester Digital Transformation

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience.

Banking 130

Banking 130

Forrester Digital Transformation

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Banks and their technology teams can leverage market dynamics to make digital transformation more feasible both architecturally and economically.

Banking 130

Banking Software Marketing Management 130

Forrester Digital Transformation

DECEMBER 1, 2021

In India, the subscription business with recurring payments was gaining traction due to its all-in-one bundle offering – Convenience, Choice, and Consent – until a major change in the Auto Debit option took effect on October 1, when the Reserve Bank of India issued a framework for how businesses and banks must handle recurring credit […]. (..)

Banking 130

Banking 130

McKinsey and Company

DECEMBER 6, 2022

African banks can increase their productivity to enhance competitiveness, build resilience, and deliver new value to customers—even in the face of a tightening global business environment.

Banking 103

Banking Service 103

The Global Small Business Blog

OCTOBER 16, 2024

Forum is sponsored by Associated Bank and hosted by Foley & Lardner. To learn more and to register, visit: [link]. I [Laurel Delaney] hope to see you there!

Banking 273

Banking Marketing Management 273

McKinsey and Company

DECEMBER 20, 2022

Banking is radically transforming. Many banks can thrive by fundamentally changing the way that financial services are embedded into daily life.

Banking 126

Banking Service 126

Forrester Digital Transformation

JUNE 30, 2022

As custodians and lenders of money, banks cannot exist without their customers' trust. But why do so few banks around the world actually track and measure it? We've examined how banks themselves look at trust, and even more importantly - what they actually do about it.

Banking 130

Banking 130

Forrester Digital Transformation

NOVEMBER 2, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top US banks to understand how effectively banks are meeting customers’ expectations, when it comes to finding, researching, and applying for a checking account. We review functionality and observe users as they try to complete their tasks.

Banking 130

Banking Research Accounting 130

Forrester Digital Transformation

NOVEMBER 1, 2022

Inflation, rising interest rates, and the war in Ukraine are creating a challenging landscape for the banking sector, yet wise firms will invest with the long term in mind.

Banking 130

Banking Service 130

Forrester Digital Transformation

OCTOBER 22, 2021

Forrester’s data shows that some 40% of French, 54% of Italian, and 54% of UK online adults have done their banking on a smartphone in the past month. We have been evaluating mobile banking apps for over a decade through our Digital Experience […]. Mobile apps have become the channel of choice for millions of Europeans.

Banking 130

Banking Design 130

Perficient Digital Transformation

OCTOBER 15, 2024

Lets talk about data governance in banking and financial services, one area I have loved working in and in various areas of it … where data isn’t just data, numbers aren’t just numbers … They’re sacred artifacts that need to be protected, documented, and, of course, regulated within an inch of their lives.

Banking 52

Banking Government Service Regulations 52

Forrester Digital Transformation

FEBRUARY 11, 2022

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

Banking 242

Banking Finance Service 242

IBM Services

FEBRUARY 1, 2024

More prominently, central bank digital currencies (CBDCs) have come to offer digital forms of central bank money, while tokenized deposits tokenize the lifecycle of commercial bank money in both the retail and wholesale context. What are central bank digital currencies?

Banking 97

Banking Retail Regulations Research 97