Remove Banking Remove Collaborations Remove Services Contracting
article thumbnail

Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

This collaboration transcends mere verbal agreements or contractual obligations; instead, it entails establishing a genuine partnership between enterprise and providers characterized by commercial alignment and the pursuit of shared, measurable goals. Building trust is central to this collaboration.

Service 147
article thumbnail

Unlocking financial benefits through data monetization

IBM Services

Managed as products, these data assets come with defined service contracts, repeatable delivery methods and a clear value proposition. Figure 2: The data product lifecycle The banking industry, for example, faces the following challenges: Competition from agile and innovative financial technology and challenger banks.